Operations Specialist

1840 & Company

full-time

Posted on: 1/14/2026

Location Type: Remote

✨ AI Apply

💰 $4 - $5 per hour

About the role

Act as the primary point of contact for technical issues (e.g., password resets, data uploads)
Manage support cases in Salesforce, escalating as needed, and ensure timely updates for stakeholders
Investigate and resolve data anomalies, deliver accurate reports, and maintain integrity of key metrics (e.g., xDR Waterfall, Dials-to-Connect)
Proactively monitor performance metrics (e.g., <3% D2C rates) and resolve issues. Serve as the SME for LaunchQ systems and processes
Document project timelines, facilitate cross-team communication, and resolve roadblocks.
Ensure seamless operations through fuel line and omni-channel monitoring.

Bachelor’s degree in Business Administration, Information Systems, or a related field.
Proven experience in operations, business analysis, or sales support.
Familiarity with Salesforce and managing sales tech stacks.
Proficiency in Salesforce and Microsoft Office tools (non-negotiable).
Strong analytical skills to identify trends, resolve data issues, and improve metrics.
Proven ability to deliver clean and accurate data for reporting purposes.
Strong written and verbal communication skills for effective collaboration.
Positive attitude, adaptability, and resilience in facing challenges.
Ability to prioritize and manage multiple tasks while meeting deadlines.
Strong organizational skills with attention to detail.

Tip: use these terms in your resume and cover letter to boost ATS matches.

data analysisreportingdata integrityperformance metricsoperations managementbusiness analysissales support

analytical skillscommunication skillsadaptabilityresilienceorganizational skillsattention to detailtime management