15Five

Strategic Account Manager

15Five

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $118,000 - $155,000 per year

About the role

  • Own the end-to-end renewal and expansion lifecycle across a defined strategic portfolio, ensuring consistent renewal execution and quota achievement.
  • Develop account-level renewal readiness and expansion strategies grounded in customer outcomes, adoption milestones, and evolving business priorities.
  • Build and maintain multi-threaded stakeholder relationships, including executive sponsors, to strengthen long-term partnership stability.
  • Generate and progress qualified expansion pipeline through value-based selling, initiative alignment, and proactive opportunity identification.
  • Execute coordinated team-selling motions to close complex, multi-stakeholder renewal and expansion opportunities.
  • Maintain high-accuracy renewal and expansion forecasts, including disciplined pipeline management, opportunity strategy, and stage progression.
  • Proactively identify renewal risks, budget changes, competitive threats, and organizational shifts, developing early mitigation and save strategies.
  • Partner closely with your Renewal & Expansion team members as well as key cross-functional partners such as: Customer Experience Managers, Professional Services Managers, Support, Product, and Executive Sponsors to ensure coordinated execution that drives measurable customer outcomes.

Requirements

  • Proven success owning and growing strategic accounts with significant ARR responsibility, consistently exceeding renewal and expansion targets.
  • Genuinely love the craft of sales! Executive presence and consultative selling capability, influencing C-suite stakeholders and driving value-based commercial decisions.
  • Strong commercial acumen, including negotiation strategy, deal structuring, and long-cycle opportunity management.
  • Exceptional forecasting discipline, pipeline rigor, and CRM hygiene, enabling predictable renewal and expansion performance.
  • Strong data-centric mindset, using analytics and performance signals to guide prioritization and opportunity strategy.
  • Adaptability in dynamic, fast-changing environments, navigating ambiguity while maintaining execution consistency.
  • Excited to leverage and help evolve an AI-powered GTM stack, experimenting with and validating AI-driven workflows and insights to improve renewal predictability, expansion effectiveness, and commercial execution.
  • Thrives in startup environments, energized by building, scaling, and shaping long-term company potential.
Benefits
  • Medical, dental, vision with 15Five cost subsidy
  • Employer paid Short-Term, Long-Term Disability, and Term Life Family planning support with enhanced medical plans and consultation programs
  • Inclusive Benefits Stipend
  • Access to mental health and wellness resources
  • Flexible Time Off Program
  • Generous paid leave for new parents
  • Military leave
  • Paid Company Holidays
  • Sabbatical Program
  • 401K with 4% Matching after 6 months
  • Remote work
  • Work with experts in leadership, culture, and personal development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
value-based sellingnegotiation strategydeal structuringpipeline managementforecastinganalyticsopportunity managementAI-driven workflowscustomer outcomesrenewal execution
Soft Skills
consultative sellingexecutive presenceinfluencing stakeholdersadaptabilityexecution consistencyrelationship buildingcommercial acumendata-centric mindsetproactive opportunity identificationteam collaboration