15Five

Account Manager

• Own the end-to-end renewal and expansion lifecycle across a defined strategic portfolio, ensuring consistent renewal execution and quota achievement.
• Develop account-level renewal readiness and expansion strategies grounded in customer outcomes, adoption milestones, and evolving business priorities.
• Build and maintain multi-threaded stakeholder relationships, including executive sponsors, to strengthen long-term partnership stability.
• Generate and progress qualified expansion pipeline through value-based selling, initiative alignment, and proactive opportunity identification.
• Execute coordinated team-selling motions to close complex, multi-stakeholder renewal and expansion opportunities.
• Maintain high-accuracy renewal and expansion forecasts, including disciplined pipeline management, opportunity strategy, and stage progression.
• Proactively identify renewal risks, budget changes, competitive threats, and organizational shifts, developing early mitigation and save strategies.
• Build and execute renewal readiness plans across the portfolio to reduce late-stage volatility and strengthen retention predictability.
• Leverage data and AI-powered insights to proactively identify risk, expansion opportunities, and prioritization strategies that drive predictable renewal and expansion outcomes.
• Partner closely with your Renewal & Expansion team members as well as key cross-functional partners such as: Customer Experience Managers, Professional Services Managers, Support, Product, and Executive Sponsors to ensure coordinated execution that drives measurable customer outcomes.
• Capture and surface customer feedback, market insights, and adoption trends to support informing internal strategy, product evolution, and GTM priorities.
• Contribute to scalable best practices that improve renewal readiness, expansion effectiveness, and customer partnership consistency across the team.

Strategic Account Manager