11:11 SYSTEMS

Customer Success Manager

11:11 SYSTEMS

full-time

Posted on:

Location Type: Office

Location: Pune • India

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Manage the success of any assigned customers.
  • Understand the company’s vision and goals for customer success and their respective contributions.
  • Maintain the company’s customer success strategy.
  • Coordinate with the team and other departments throughout the company, minimizing silos of systems, data, assumptions, hand-offs, performance, and customer touchpoints.
  • Track customer data, including information from all systems to track customer lifetime interactions.
  • Coordinate multi-department customer analytics programs.
  • Provide effective communications that inform the team about customer experience realities, expectations, improvements and innovation techniques, and engagement opportunities.
  • Continually improve processes, programs, and individual customer service skill set to improve the customer’s valuation of the company and to align with the customers’ needs.
  • Collaborate with other teams on products, support, service delivery, and account management to improve customer experience.
  • All other duties assigned.

Requirements

  • Bachelor’s degree in Business Administration, Computer Science, Information Systems, related field, or equivalent experience.
  • Three years of Customer Success or Account Management experience.
  • Strong communication and interpersonal skills.
  • Excitement about working with multi-disciplined departments to accomplish common business and customer goals.
  • Customer-centric and team-centric mindset.
  • Ability to manage multiple projects, activities, and tasks simultaneously
  • Ability to develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Ability to create a shared vision, inspire collaboration, and drive change with momentum.
  • Extensive background in customer research and analytics techniques, customer strategy, and process improvement.
  • Ability to navigate change with a leadership mindset.
Benefits
  • Healthcare Insurance Plan
  • Life Insurance
  • Paid Vacation & Holidays
  • India Pension Scheme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer analyticscustomer researchprocess improvementaccount managementcustomer success strategydata trackingproject management
Soft Skills
communication skillsinterpersonal skillscustomer-centric mindsetteam-centric mindsetcollaborationleadership mindsetability to manage multiple projectsinspiring collaborationdriving change
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Computer ScienceBachelor’s degree in Information Systems