1-800 CONTACTS

Senior Call Center Manager

1-800 CONTACTS

full-time

Posted on:

Location Type: Hybrid

Location: Draper • Utah • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Work with and develop managers to be better managers and coaches to our front-line associates
  • Monitor and improve on the operational effectiveness of our outbound sales and verification departments. This includes overview of cross functional and cross departmental projects and processes, agent compensation and incentive programs, agent engagement initiatives, as well as monitoring and improving department KPI performance
  • Work closely with the Senior Manager of Compliance and Retention to execute and operationalize initiatives for improving and maintaining a great environment for agents and managers
  • Coach and manage for improved performance
  • Read and comprehend legal documents
  • Work well with others and build trusting relationships across various areas of any organization
  • Provide a vision and get buy-in from individuals
  • Communicate well to down lines, peer lines and uplines
  • Demonstrate good administrative skills to follow through on commitments and deadlines

Requirements

  • 5+ years experience in operational leadership
  • Experience managing groups of 20+ individuals
  • Previous experience managing managers or leaders
  • Skills/experience that are a plus: Work with lawyers or legislators, Project or Process Management
Benefits
  • Free eye exams for your entire family
  • Deep discounts on lenses, glasses, and other services
  • Amazing healthcare coverage
  • 401(k) match
  • Flexible PTO
  • Tuition reimbursement program
  • In-house restaurant with highly discounted meals (Steak dinner under $6)
  • Free snacks, ice cream, and drinks every day
  • Full onsite gym
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational leadershipproject managementprocess managementKPI performance monitoringagent compensation programsagent engagement initiatives
Soft Skills
coachingcommunicationrelationship buildingadministrative skillsvisionary leadership