User Researcher

• Define and drive the UX research vision, strategy, and roadmap for Dating Outcomes and Platform — prioritizing the questions that need to be answered before roadmaps are locked
• Lead, coach, and grow a team of seasoned, experienced researchers, setting a high bar for craft, rigor, and impact
• Operate as a strategic partner through synthesizing UXR and DS insights into POVs that shape product vision and strategy and inform executive decisions
• Represent Dating Outcomes and Platform insights clearly to senior leadership and cross-functional stakeholders, communicating roadmaps, tradeoffs, and product implications
• Drive cross-team synthesis and frameworks that unify insights across teams and product groups
• Identify structural and organizational gaps; proactively design ways of working that improve team velocity, cross-functional collaboration, and research quality
• Build a team culture grounded in curiosity, rigor, deep user empathy – and fun!

Director of UX Research, Dating Outcomes – Platform

• Act as a top-level specialist in digital UX research, leveraging advanced expertise to generate actionable insights.
• Plan, design, and execute a wide range of qualitative and quantitative research studies, including moderated/unmoderated usability testing, tree testing, card sorting, and surveys.
• Translate business questions into rigorous research plans and methodologies.
• Identify and implement appropriate methods for gathering user feedback across channels.
• Employ research tools (online or AI based), such as UserTesting.
• Synthesize findings into clear, actionable recommendations that influence product, design, and business strategy.
• Apply AI tools to support analysis, synthesis, secondary research, and reporting, using strong judgment where human rigor is required.
• Coordinate external research efforts with vendors or partners, seeking industry-leading practices and benchmarking opportunities (QXscore).
• Consult on UX-related matters with cross-functional teams, fostering collaboration and knowledge-sharing across departments.
• Coach other professionals within the UX research team, providing guidance and mentorship to junior colleagues.
• Evaluate and implement new tools, including AI-enabled research solutions.

Senior Manager, User Research

• Design and execute quantitative research studies that address complex user experience questions
• Lead or contribute to a wide range of quantitative methods and analyses
• Demonstrate genuine methodological fluency
• Coordinate with panel and recruitment vendor partners on sample design
• Program and QA surveys using a programming platform
• Apply descriptive, inferential, and multivariate statistical techniques appropriately
• Move beyond reporting what the data shows to interpreting what it means for product and experience strategy
• Communicate insights clearly to a range of audiences
• Produce strong data visualizations and well-structured deliverables
• Mentor colleagues at more junior levels

Quantitative UX Researcher

• Own UX measurement through surveys, including designing and running large-scale tracking to understand the user experience over time
• Translate survey data into clear insights, identifying what drives user behavior and outcomes like engagement, retention, and conversion
• Partner with product, design, and analytics teams to connect user feedback with product decisions and provide context to behavioral data
• Synthesize insights into actionable recommendations, helping teams understand what matters most to users and where to focus
• Prioritize and manage research in fast-moving environments, delivering directional insights that unlock decisions

Senior Quantitative UX Researcher

• Plan and conduct user research studies using a range of qualitative and quantitative methods
• Collaborate with product managers, designers, engineers, and other stakeholders to understand research questions and product goals
• Conduct rapid discovery and evaluative research to inform AI‑powered product experiences
• Engage directly with customers and legal professionals to understand workflows, needs, and pain points
• Synthesize qualitative and quantitative data into clear findings, insights, and recommendations
• Communicate research insights in ways that influence product and design decisions
• Work with designers and product teams to iterate and validate solutions
• Use AI‑assisted tools to support research planning, synthesis, analysis, and insight communication

UX Researcher II

• Conduct research to better understand our users, their needs, and their experiences
• Partner with Product Design, Product, Data, and Engineering to help guide product decisions
• Turn research findings into clear, actionable insights
• Share insights in simple, useful ways through readouts, summaries, and other research materials
• Build and maintain research resources so teams can easily find and use past learnings
• Look for ways to improve and scale research practices, tools, and processes
• Champion a user-centered approach by bringing empathy and evidence into the product development process

UX Researcher

• Take ownership of end-to-end research studies, including scoping, participant recruitment, methodology selection, facilitation, and analysis, across the full product lifecycle.
• Frame research questions that address product uncertainties and business goals in collaboration with product, design, engineering, and growth.
• Contribute to roadmap planning by surfacing user needs, pain points, and opportunity areas grounded in data.
• Conduct mixed-methods research (e.g., interviews, usability tests, surveys, field studies, A/B testing, etc.) and synthesize findings into clear, actionable insights.
• Support product teams with rapid evaluative testing, continuous discovery practices, and post-launch learnings.
• Partner with data analysts and designers to triangulate findings and ensure insights reflect user behavior, attitudes, and context.
• Translate insights into frameworks, personas, journey maps, or recommendations that support product decisions and roadmap prioritization.
• Present findings clearly and persuasively to cross-functional teams, fostering a shared understanding of user needs.
• Work closely with design, product, engineering, marketing, and customer success teams to ensure user insights are integrated into design and business processes.

• Explore insights about users through various methods such as surveys, interviews, and data analysis
• Own the research process from screening participants to analyzing data and synthesizing results
• Develop research plans in partnership with Product leads and Designers
• Conduct research that drives product insights for decision making on features/enhancements
• Effectively communicate findings and craft actionable recommendations
• Establish strong relationships with product management and cross-functional teams
• Collaborate with the larger Research & Analytics team for strategic initiatives

• Lead UX research end-to-end, from problem framing through synthesis and recommendation
• Translate ambiguous business questions into structured research plans aligned to product goals
• Design and execute qualitative and quantitative research across discovery, evaluation, and optimization
• Synthesize research, analytics, and market signals into actionable product insights
• Deliver evidence-based recommendations that inform product direction, risks, and tradeoffs
• Present findings clearly and confidently to senior and cross-functional stakeholders
• Build strong partnerships with Product, Design, Engineering, and Marketing
• Influence prioritization and roadmap decisions through research-backed storytelling
• Contribute to research standards and improve research literacy across teams

Senior UX Researcher

• Drive the end-to-end UX research practice for a complex product portfolio
• Lead both strategic generative research and evaluative studies
• Form key partnerships with product, engineering, and design teams
• Advocate for user-centered decisions in product roadmaps
• Support less experienced researchers through coaching and mentorship
• Clearly communicate qualitative analysis, recommendations, and potential design solutions
• Develop a UX research approach, schedule, and detailed test plan
• Transform data into prioritized, actionable recommendations

Lead UX Researcher

• Conduct quantitative user experience research
• Translate data into clear narratives and recommendations
• Partner with cross-functional teams to define research questions
• Design and maintain measurement frameworks

Quantitative User Experience Researcher II

• Execute mixed-methods research to generate actionable insights that inform product and business decisions.
• Plan and run end-to-end studies including research design, participant recruiting, moderation, analysis, and synthesis.
• Partner with product managers, designers, and engineering teams to translate research findings into product requirements.
• Select and apply appropriate research methods based on product maturity and decision needs.
• Communicate research insights in concise formats tailored to stakeholders.

UX Researcher II – Mixed Methods

• Support research projects and help synthesize findings for the team.
• Monitor users’ app engagement metrics using internal dashboards.
• Conduct benchmarking and ongoing monitoring of competitors.
• Help set up and take part in UX quality assurance reviews.

User Research Intern

• Coordinating work with the point of contact in the UX Research team, the rest of the team, and stakeholders to drive and support research projects.
• Supporting the UX Research point of contact in scoping projects as requested (e.g., to determine project goals, methodologies, logistics, and timelines).
• Developing an understanding of the product, its context, and the research objectives.
• Coordinating with UX Research point of contact to manage and execute all phases of the research process, including creating materials, coordinating research operations, overseeing participant recruitment/survey distribution, scheduling and running research sessions (using interpretation support when appropriate) or data collection, and doing analysis and report-writing.
• Delivering comprehensive research results, translating findings into actionable insights that can inform product and decisions.
• Communicating research findings and recommendations to stakeholders in clear and compelling ways.

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