Senior Manager, User Research

CVS Health

Senior Manager, Digital UX Research role at CVS Health responsible for high-impact research execution and UX research operations. Leading strategies, insights delivery, and collaboration across teams in omnichannel digital experiences.

Posted 6/9/2026full-timeWellesley • Massachusetts, New York, Rhode Island • 🇺🇸 United StatesSenior💰 $130,295 - $284,280 per yearWebsite

About the role

Key responsibilities & impact

Act as a top-level specialist in digital UX research, leveraging advanced expertise to generate actionable insights.
Plan, design, and execute a wide range of qualitative and quantitative research studies, including moderated/unmoderated usability testing, tree testing, card sorting, and surveys.
Translate business questions into rigorous research plans and methodologies.
Identify and implement appropriate methods for gathering user feedback across channels.
Employ research tools (online or AI based), such as UserTesting.
Synthesize findings into clear, actionable recommendations that influence product, design, and business strategy.
Apply AI tools to support analysis, synthesis, secondary research, and reporting, using strong judgment where human rigor is required.
Coordinate external research efforts with vendors or partners, seeking industry-leading practices and benchmarking opportunities (QXscore).
Consult on UX-related matters with cross-functional teams, fostering collaboration and knowledge-sharing across departments.
Coach other professionals within the UX research team, providing guidance and mentorship to junior colleagues.
Evaluate and implement new tools, including AI-enabled research solutions.

Requirements

What you’ll need

7 years of experience in UX research
Adept at problem solving and decision-making skills
Adept at collaboration and teamwork
Adept at execution and delivery (planning, delivering, and supporting)
Adept at using and applying AI tools to conduct or augment User Experience Research.
Demonstrated experience in both hands-on research execution and UX Research Operations (UXR Ops) or program management
Strong expertise in qualitative and quantitative methodologies
Experience designing and managing research intake, prioritization, and roadmaps
10 years experience is preferred

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources, based on eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UX researchqualitative researchquantitative researchusability testingtree testingcard sortingsurveysresearch methodologiesUX Research Operationsprogram management

Soft Skills

problem solvingdecision-makingcollaborationteamworkexecutiondeliverymentorshipguidance