Technical Customer Success

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third-party integrations and how they interact with Armis within customer environments.
• Serve as a subject matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

Technical Customer Success Manager

• Drive Time-to-Value (TTV): Establish deployment scope, technical configuration milestones, and workflow mapping to ensure customers achieve rapid, meaningful business outcomes from the Esper platform.
• Enforce Configuration Guardrails: Manage a portfolio of deployments within a strict, time-bound delivery lifecycle, aggressively mitigating scope creep by balancing client business needs against standard product capabilities.
• Navigate Change Management: Act as the primary strategic point of contact for executive sponsors and operational business owners during the high-stakes deployment phase, guiding them through institutional friction and adoption challenges.
• Track Delivery Rigor: Monitor and manage project health, timelines, and implementation deliverables in Teamwork to ensure accounts go live on schedule and within contract boundaries.
• Protect Technical Resources: Coordinate cross-functional efforts across Professional Services, Engineering, Product, and Customer Success to align technical configurations and shield core engineering teams from unstructured custom requests.
• Strategic Handoff Leadership: Formally evaluate project closure and drive a flawless post-launch handoff to the long-term Customer Success Manager (CSM), passing along clean workflow documentation to eliminate early-stage churn risk.
• Support Commercial Alignment: Review Statements of Work (SOWs) and change orders, identifying potential upsell, expansion, or expert/managed services opportunities during onboarding to pass to the Sales and CS teams.
• Pre-Sales Scoping Validation: Participate in the sales process as needed to validate implementation scope, timeline constraints, and delivery frameworks for incoming enterprise opportunities.
• On-Site Relationship Building: Occasionally travel to government customer sites to conduct executive kickoffs, process mapping workshops, or user training sessions to solidify client trust.
• Methodology Contribution: Contribute to Esper's evolving Professional Services delivery methodology, configuration templates, and onboarding best practices to improve deployment margins and scalability.
• Professional Services Rigor: Log billable hours and account status accurately and on time to meet core operational metrics.

Implementation Account Manager

• Drive adoption of the customer’s licensed Vision One capabilities and ensure customers fully utilize what they have purchased.
• Develop and execute capability-specific adoption plans that move customers up the maturity curve.
• Analyze customer usage and consumption telemetry to identify adoption gaps, blockers, and high-impact opportunities.
• Serve as a trusted technical advisor and help customers align platform capabilities with operational and security goals.
• Lead onboarding activities to ensure customers achieve fast time-to-value.
• Conduct regular value realization sessions, capability reviews, and adoption workshops.

Senior Customer Success Technical Advisor

• Drive customer success strategies to help customers achieve adoption and expertise with the platform and technology
• Develop and drive the deployment and adoption strategy for the Cortex and Prisma Cloud organization
• Evolve and optimize the customer journey, including onboarding, implementation, growth strategy, and methodology
• Set performance targets for the Technical Services organization based on deployment, adoption, and consumption of products
• Oversee the creation of enablement and skill set development for the teams
• Develop the Cortex and Prisma Cloud Services roadmap
• Collaborate heavily with Support, Sales and Product Management functions
• Establish the Customer Success Manager/Engineer role as a trusted advisor
• Build out customer health monitoring and reporting
• Manage line-level managers and more tenured employees on the team

TechnicalCustomer Success jobs in Texas

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Technical Customer Success Manager

Implementation Account Manager

Senior Customer Success Technical Advisor

Manager, Customer Success Engineering