Technical Writer

• Research, write, edit, and revise a variety of written materials supporting educational video production and public outreach initiatives.
• Develop and edit reports, articles, newsletters, brochures, pamphlets, guidebooks, training materials, fact sheets, reference materials, speeches, scripts, news releases, website content, and other communication products as required.
• Translate scientific literature, clinical guidance, and technical information into plain language content suitable for public audiences.
• Review written materials to ensure technical accuracy, consistency, readability, grammar, style, and compliance with approved clinical guidance.
• Collaborate with Subject Matter Experts (SMEs), clinicians, researchers, project managers, and Government stakeholders to validate the accuracy and completeness of educational content.
• Edit scripts and supporting production materials to ensure consistency with evidence-based practices and established messaging.
• Apply Federal plain language principles and editorial standards to improve clarity, accessibility, and audience comprehension.
• Ensure written products maintain a serious, compassionate, and hopeful tone while presenting information about trauma, PTSD, effective treatments, and co-occurring conditions.
• Develop content that is trauma-informed, culturally sensitive, and respectful of the diverse experiences of Veterans and other individuals affected by trauma.
• Coordinate document review cycles and incorporate Government feedback while maintaining version control and editorial consistency.
• Verify citations, references, terminology, and formatting for accuracy and consistency across all deliverables.
• Ensure written materials comply with applicable accessibility requirements, organizational style guides, branding standards, and quality assurance procedures.
• Support public awareness campaigns, including PTSD Awareness Month initiatives, by developing and editing educational and promotional communication materials.

Technical Writer – Editor

• Develop high-quality, accurate, and engaging content for both developer and admin/end-user audiences, including documentation, tutorials, guides, code samples, API references, and in-app assistance.
• Dig deep into complex technical subjects to gain a thorough understanding of the products, technologies, and tools within our Commerce Cloud platform.
• Work closely with developers, product managers, engineers, UX designers, and subject matter experts to gather information and ensure accuracy and completeness of content.
• Contribute to content strategy development and execution, ensuring alignment with the needs of both developer and admin audiences and the overall goals of the Commerce Cloud platform.
• Continuously improve the user experience by providing clear, concise instructions, organizing content effectively, and incorporating user feedback to enhance accessibility and usability.
• Regularly update and maintain existing documentation to reflect changes in the Commerce Cloud platform, keeping content up-to-date and relevant.
• Share knowledge, best practices, and ensure consistency across all content.

Technical Writer – Commerce Cloud

• Develop, edit, format, and maintain technical, administrative, and executive documentation for a Federal correspondence and content management program.
• Prepare SOPs for controlled correspondence, correspondence policy, data quality, directives and regulations, forms and reports, FOIA/Privacy Act, FACA, information collections, and records management.
• Prepare and edit monthly report inputs, annual summary inputs, special status report inputs, executive briefings, meeting materials, presentation materials, Business Cases, Analyses of Alternatives, and technical documentation.
• Review documents for grammar, consistency, formatting, technical accuracy, readability, and compliance with Government style or template requirements.
• Perform Section 508 accessibility review and remediation for Microsoft Word, Excel, PowerPoint, PDF, and web/content products.
• Use accessibility tools and manual review methods to validate headings, reading order, alt text, tables, links, color contrast, tags, bookmarks, and keyboard/screen-reader usability.
• Maintain document templates, style standards, version history, revision logs, and document repositories.
• Coordinate document reviews with subject-matter experts, project staff, and Government stakeholders.
• Correct document defects and support rework before Government submission or release.
• Support knowledge transfer and transition by preparing clean, accessible, final documentation in Government-approved formats.

Technical Writer – 508 Specialist

• Develop, edit, and maintain end-user documentation, work aids, user guides, release notes, FAQs, and training materials for enterprise applications.
• Prepare internal and external communications related to software releases, system enhancements, maintenance activities, and user notifications.
• Collaborate directly with NHTSA business stakeholders to gather information and create user-facing documentation and job aids.
• Create and maintain documentation in Confluence and organize project knowledge repositories.
• Work with project managers, business analysts, developers, testers, and product owners to understand application changes and translate them into user-friendly documentation.
• Maintain documentation standards and ensure all deliverables are accurate, consistent, and aligned with federal documentation guidelines.
• Update existing documentation to reflect system enhancements and production releases.
• Support user adoption by creating instructional materials and documentation for new features and functionality.

• Support a knowledge engineering and content transformation function focused on improving the documentation lifecycle through AI-enabled tools, automation, and modern docs-as-code practices.
• Help plan, develop, test, and improve AI-powered documentation solutions, including agent skills, automation workflows, internal knowledge resources, and technical content programs.
• Comfortable writing and maintaining developer-facing content while also working in technical environments that include Markdown, Git-based collaboration, CI/CD publishing workflows, scripting, and AI-assisted coding tools.
• Plan, scope, and manage technical content programs from ideation through authoring, review, user acceptance testing, publication, and ongoing maintenance.
• Author, edit, and review technical content such as internal wiki articles, how-to guides, UAT plans, process documentation, and contributor guidance.
• Support docs-as-code workflows using Markdown, code editors, Git-based collaboration, pull requests, issues, and CI/CD publishing processes.
• Facilitate user acceptance testing, gather participant feedback, document findings, and recommend next steps.
• Monitor adoption, usage, feedback, and success metrics for documentation tools, agent skills, and AI-enabled content workflows.
• Track documentation quality indicators such as engagement, satisfaction, time-to-resolution, content freshness, accessibility, and issue resolution.
• Triage and resolve content bugs from feedback channels, analytics, and issue backlogs.
• Partner cross-functionally with content, engineering, product, design, and transformation stakeholders to coordinate workstreams and ensure documentation accuracy.
• Apply content quality standards, including voice and tone, accessibility, information architecture, metadata, taxonomy, localization readiness, and content reuse practices.
• Use technical authoring and publishing tools such as Visual Studio Code or similar editors, Markdown linters, static-site publishing systems, and documentation repositories.
• Apply software engineering practices such as branching strategies, code review, automated validation, and testing to content development workflows.
• Use AI-assisted and agentic coding tools to accelerate content creation, automate repetitive documentation tasks, and prototype workflow improvements.
• Identify opportunities to integrate AI-assisted authoring, content generation, quality assurance, and automation into the documentation lifecycle.
• Contribute to or build lightweight scripts, tools, extensions, or automation using languages such as Python, JavaScript, TypeScript, or similar technologies.

Senior Technical Content Engineer – AI Documentation

• Develop high-quality, accurate, and engaging content for both developer and admin/end-user audiences, including documentation, tutorials, guides, code samples, API references, and in-app assistance.
• Dig deep into complex technical subjects to gain a thorough understanding of the products, technologies, and tools within our Commerce Cloud platform.
• Work closely with developers, product managers, engineers, UX designers, and subject matter experts to gather information and ensure accuracy and completeness of content.
• Contribute to content strategy development and execution, ensuring alignment with the needs of both developer and admin audiences and the overall goals of the Commerce Cloud platform.
• Continuously improve the user experience by providing clear, concise instructions, organizing content effectively, and incorporating user feedback to enhance accessibility and usability.
• Regularly update and maintain existing documentation to reflect changes in the Commerce Cloud platform, keeping content up-to-date and relevant.
• Share knowledge, best practices, and ensure consistency across all content.
• Stay current with industry trends, emerging technologies, and audience preferences to keep content relevant.

Senior Technical Writer - Commerce Cloud

• Develop, edit and maintain borrower-facing communications, including: Letters, Email templates, Notices, Web content, Policies, Procedures, Program guides, Frequently Asked Questions (FAQs), Other Customer Communications.
• Ensure all written materials comply with Federal Student Aid (FSA) requirements, Department of Education regulations, and contract requirements.
• Review existing communications for regulatory compliance, readability, consistency, and effectiveness.
• Collaborate with compliance, legal, quality assurance, and operational stakeholders to incorporate regulatory updates into borrower communications.
• Interpret federal regulations, policies, procedures, and guidance documents to support communication development.
• Maintain document version control and support documentation management processes.
• Conduct quality reviews and proofreading to ensure accuracy and consistency across all materials.
• Assist with audits, compliance reviews, and customer communication assessments.
• Recommend improvements to communication processes and document management practices.
• Support special projects and other writing assignments as required.

• Draft, edit, and maintain policies, procedures, and regulatory disclosures (e.g., member agreements, compliance notices, operational procedures).
• Ensure all documentation aligns with regulatory, legal, and internal governance standards (e.g., NCUA, CFPB, state/federal requirements).
• Translate complex regulatory and operational requirements into clear, concise, user-friendly language.
• Partner with compliance, legal, risk, and business units to gather requirements and validate accuracy.
• Conduct gap analysis and document reviews to identify outdated or inconsistent documentation.
• Manage document lifecycle including version control, approvals, updates, and publication.
• Support policy governance processes, including change management and communication.
• Maintain centralized repositories ensuring accessibility and audit readiness.

Technical Writer – Policies, Procedures & Disclosures

• Oversees the technical editing of material for reports, memorandums, sales proposals, training materials, engineering specifications, meeting minutes, presentations, and other technical and administrative publications.
• Performs copyediting on technical documents according to the Chicago Manual of Style and Osborn’s in-house style guide.
• Reviews documents with a strategic lens to ensure they fulfill their intended purpose, asking clarifying questions and using editorial expertise to enhance clarity, flow, and audience understanding.
• Conducts research and ensures the use of proper technical and industry terminology; ensures consistency and accuracy of language use and acronym usage.
• Prioritizes editing focus based on the requested level of effort and time available for each project.
• As necessary or as requested, reorganizes, cuts, or rewrites document content.
• Reviews draft Word tables and figures to ensure the content supports and is consistent with the accompanying text.
• Serves as the company subject matter expert on Microsoft Word and Excel formatting.
• Ensures documents meet ADA accessibility requirements and follow recommendations for accessible Word documents.
• Performs final formatting and production of documents, including compilation of PDFs.
• Manages the Osborn template library, creating new, easy-to-use Word templates and revising templates as needed.
• Manages the Osborn style guide and usage guide.
• Develops internal training to promote technical report writing skills.

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