Technical Writer

• Oversees the technical editing of material for reports, memorandums, sales proposals, training materials, engineering specifications, meeting minutes, presentations, and other technical and administrative publications.
• Performs copyediting on technical documents according to the Chicago Manual of Style and Osborn’s in-house style guide.
• Reviews documents with a strategic lens to ensure they fulfill their intended purpose, asking clarifying questions and using editorial expertise to enhance clarity, flow, and audience understanding.
• Conducts research and ensures the use of proper technical and industry terminology; ensures consistency and accuracy of language use and acronym usage.
• Prioritizes editing focus based on the requested level of effort and time available for each project.
• As necessary or as requested, reorganizes, cuts, or rewrites document content.
• Reviews draft Word tables and figures to ensure the content supports and is consistent with the accompanying text.
• Serves as the company subject matter expert on Microsoft Word and Excel formatting.
• Ensures documents meet ADA accessibility requirements and follow recommendations for accessible Word documents.
• Performs final formatting and production of documents, including compilation of PDFs.
• Manages the Osborn template library, creating new, easy-to-use Word templates and revising templates as needed.
• Manages the Osborn style guide and usage guide.
• Develops internal training to promote technical report writing skills.

Technical Editor

• Support writing, editing, proofreading, and formatting for federal RFP/RFI responses, vendor capability packages, technical narratives, management content, resumes, past performance references, case studies, plans, reports, briefings, and related proposal artifacts.
• Help develop document outlines, compliance checklists, section templates, style guides, content trackers, and reusable content under the direction of senior team members.
• Gather inputs from SMEs, partner companies, meeting notes, program summaries, prior proposals, and source materials; organize those inputs into clear draft sections for review.
• Track assignments, deadlines, review comments, action items, version control updates, and document status during proposal and RFI response cycles.

Junior Technical Writer

• Written Content and Code: Develop and co-develop technical articles and sample code in collaboration with stakeholders such as tech artists and R&D engineers.
• Video Tutorials: Create and produce short feature-in-action videos and tutorials using in-editor footage. This content will visually demonstrate workflows, best practices, and the full capabilities of our tools, helping customers understand complex functionalities.
• Hands-on Assets: Build mini-demos, samples, and code snippets to facilitate user experience, onboarding, and success. Provide customers with hands-on opportunities to experience the power of the tools directly on their own machines, translating complex features into tangible experiences.

Senior Technical Content Marketing

• Write and/or edit technical documents such as technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications, and related technical publications.
• Communicate clearly and effectively technical specifications and instructions to a wide range of audiences.
• Develop subject knowledge by interviewing product developers, observing performance of production methods, referring to technical specifications, blueprints, engineering illustrations, and trade journals.
• Take strong ownership to drive documentation through process from inputs to final distribution.
• Lead preparation of illustrative materials, selecting drawings, sketches, diagrams and charts.
• Conduct quality review of materials.
• Develop new concepts, techniques, and standards.
• Communicate effectively and clearly present technical approaches and findings.
• Support implementation to a team of technical writers and text processors.
• Serve as consultant to management and special external spokesperson for the organization on major matters pertaining to its policies, plans, and objectives.
• Present to internal and external stakeholders at reviews/documentation conferences.
• Develop agendas and captures minutes to assess documentation impacts.

Technical Editor and Writer, Level 3/4

• Act as the primary point of contact for all documentation across learning (administrator) and support (end‑user) channels
• Edit, review, and refine documentation drafts for clarity, consistency, and accuracy
• Schedule, approve, and publish documentation updates across multiple platforms
• Manage page structure, navigation, and overall organization of documentation content
• Ensure consistent terminology, tone, and style across all published materials
• Source, update, and maintain screenshots and visual assets
• Draft video scripts to support documentation and learning experiences when needed
• Manage uploads and updates to centralized download repositories
• Identify and maintain accurate cross‑links to related or authoritative content; coordinate with partner teams as needed
• Conduct required accuracy, compliance, and freshness reviews on a regular cadence
• Partner with product leadership to align documentation strategy, priorities, and messaging (with product teams providing first drafts for new content)
• Proactively identify and implement opportunities to optimize and improve site documentation
• Draft and review internal posts and community‑facing announcements related to product updates
• Ensure alignment with established enterprise documentation and learning content standards before publishing
• Upload presentation materials and ensure documentation, blogs, and videos are properly linked on adoption and enablement pages

• Collaborates closely with editorial, software development, customer support, product management, and services to develop high-quality user-friendly content.
• Develops, maintains, and edits content for multi-publishing outputs according to department and company quality and development guidelines.
• Participates in the software design stages to help identify and resolve gaps between requirements, technical design, and to improve understanding of the workflow to help the end-user.
• Balances multiple projects, including projects beyond normal scope, and works as an integral part of the Scaled Agile team.
• Ensures content and delivery mechanism meets end-user needs.
• Provides regular updates on project status.
• Mentors new writers with less experience in aspects of the job.
• Influences product team by educating on our processes and standard methodologies.
• Contributes to shared knowledge and industry best-practices across a larger team.
• Collaborates with cross-functional teams to determine content needs, and schedules.
• Works to plan to meet all scheduled deliverables.

Senior Technical Writer

• Assess the need for, plan, and deliver a range of documentation for Salesforce admins and developers, including conceptual content, release notes, how-to/task-based content, and developer content
• Collaborate with other writers on the team to help scope and create feature documentation
• Learn and apply style, language, and structure standards for various deliverables
• Identify opportunities to improve our documentation processes and tools to make the whole team more efficient

Technical Writing Lead

• Create and review ITD technical products for proper grammar, punctuation, and syntax
• Prepare, review, revise, and maintain technical documents
• Write and edit technical documentation for all projects hardware and software requirements
• Standardize documentation by creating and implementing templates
• Maintain document library for ease of storage and retrieval

Technical Writer – TS/SCI, Polygraph

• Tracking and managing multiple deadlines and documents while still meeting client qualifications and deadlines
• Managing documents and sections created by multiple people while still ensuring proposals and reports are completed on time
• Ensuring multiple documents for the same project and for the program use consistent language
• Ensuring proposal pieces are completed well and to the most recent standard/template
• Assisting Construction Managers, Project Managers, and others in writing construction approaches
• Writing summaries and sections of documents as necessary
• Applying company branding and style guidelines to documents
• Coordinating responses to comments received from the Owner’s Consultant and Client

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