Technical Writer

• Creation, maintenance and further development of technical documentation (e.g., customer manuals, operation manuals, process and service documents) in close cooperation with specialist departments, based on XML or Markdown
• Application of style guides, templates and processes for content governance and versioning
• Support and troubleshooting of automated publication pipelines using tools such as GitLab, DITA Open Toolkit and REST APIs
• Ensuring consistent, auditable and compliance‑conform documentation
• Continuous optimization of documentation processes and active contribution to the AI‑assisted editorial work of the future

Junior Technical Writer / Junior Technical Editor

• Own and evolve our external developer documentation, ensuring it is clear, structured, and scalable across our APIs and SDKs
• Build practical developer resources, including integration guides, API references, SDK documentation, tutorials, and example applications
• Partner cross-functionally with Product, Engineering, and Product Marketing to deliver high-quality documentation for new features at launch, while driving documentation standards, processes, and consistency across teams
• Improve the end-to-end developer experience, identifying and resolving friction in onboarding, integration, and usage
• Contribute directly to our documentation tooling (e.g. Docusaurus), including Markdown, frontend components, and styling improvements
• Create lightweight demos and sample implementations (e.g. mobile apps in Swift or Kotlin) to support and validate documentation
• Leverage AI-assisted tools to analyze SDKs, explore codebases, and accelerate documentation and example creation, while validating outputs for technical accuracy
• Create and maintain AI tools e.g. skills to assist publishers with integrating/upgrading with their own AI tools
• Support key partners during integration by debugging SDK implementations and investigating issues
• Perform root cause analysis across mobile apps, APIs, and data flows
• Work with data (SQL, dashboards, logs) to analyze performance issues and integration health
• Collaborate with TAMs and Growth Managers on technical escalations and partner success

• Unterstützung bei der Erstellung technischer Dokumentationen
• Mitarbeit an Betriebs-, Wartungs- und Arbeitsanweisungen
• Recherche technischer Informationen in Zeichnungen, Stücklisten und Unterlagen
• Aufbereitung technischer Inhalte für unterschiedliche Zielgruppen
• Unterstützung bei der Pflege und Aktualisierung bestehender Dokumentationen
• Mitarbeit mit modernen Redaktionssystemen und Dokumentationstools

Technischer Redakteur

• Creation and maintenance of technical documentation
• Drafting operating, maintenance, and work instructions
• Researching technical information in CAD models, drawings, parts lists/BOMs, and maintenance documents
• Collaboration with customers, engineering, and project teams
• Adapting technical content to target audiences
• Working with XML-based authoring systems and documentation tools

Technical Writer, Cologne

• Create and maintain user assistance deliverables such as product documentation, embedded help, UI texts, and multimedia assets
• Ensure consistent, user-friendly terminology across user interfaces and documentation
• Work iteratively with developers, UX designers, and product owners throughout the agile development process
• Participate in reviews, demos, and planning meetings to continuously improve usability and content quality
• Use modern documentation and collaboration tools to manage content, reviews, and translations

Technical Writer, Banking and Insurance Software Solutions

• With your work you ensure that our knowledge is preserved and used sustainably—internally to support the development of our employees and externally to professionally support our clients.
• Create and maintain training and learning materials for internal staff and external clients
• Structure and document company-internal knowledge
• Convert project content into customer-specific training materials
• Work closely with specialist departments to capture and convey knowledge
• Maintain and further develop our knowledge base (Learning Suite)
• Ensure clear, audience-appropriate presentation of complex content

• Own the end-to-end lifecycle of customer-facing documentation for all BlackBerry Secusmart products
• Lead the creation, maintenance, and continuous improvement of comprehensive technical documentation as products evolve
• Proactively assess documentation impact of new features, architectural changes, and procedural updates, ensuring all materials remain current and accurate
• Ensure documentation meets the highest standards for quality, usability, consistency, and regulatory alignment
• Collaborate closely with Product Management, Engineering, Operations, UX Design, Marketing, and other stakeholders to gather requirements, validate content, and align messaging
• Participate in regular cross-functional and development meetings to stay informed of current and upcoming product changes
• Design and deliver documentation tailored to diverse audiences, including end users, system administrators, internal teams, and support functions
• Lead contributions to technical and procedural documentation required for governmental approvals, certifications, and formal evaluations
• Drive the strategic evolution of the documentation portfolio, structure, and content model

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Junior Technical Writer / Junior Technical Editor

Technical Writer

Technischer Redakteur

Technical Writer, Cologne

Technical Writer, Banking and Insurance Software Solutions

Technical Writer

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