Technical Project Manager

• Support the planning, execution, and delivery of multiple technology projects simultaneously.
• Develop and maintain project plans, timelines, task lists, and project documentation.
• Track project milestones, deliverables, risks, and dependencies.
• Coordinate internal project meetings and maintain action item tracking.
• Ensure project stakeholders have visibility into project status and upcoming deliverables.
• Partner closely with the VP of Technology on client-facing projects and initiatives.
• Participate in client meetings to document requirements, decisions, action items, and follow-up tasks.
• Create and maintain comprehensive project documentation, including BRDs, functional specifications, user stories, process maps, workflow diagrams, SOPs, meeting notes, and action item registers.
• Work closely with developers, designers, QA resources, and business stakeholders to facilitate project execution.
• Assist in developing repeatable project management standards and best practices.

• Manage cross-functional software implementation and upgrade projects with a diverse group of subject matter experts from project initiation to closure.
• Manage project stakeholders, schedules, deliverables, risks, and action items using meetings, meeting minutes, scheduling, and forecasting software and other essential project management tools.
• Manage relationships with client and partner stakeholders to ensure satisfaction throughout the projects.
• Provide reports indicating installation activities including tight control of installation forecast.
• Monitor project readiness and coordinate equipment and licensing deliveries to ensure timely and effective installation of equipment.
• Review purchase order transmittals noting any unusual service requirements and follow up with appropriate function.
• Advise customers on complex facility requirements, needs and/or changes including, but not limited to active directory and domain requirements, IT security, power and network requirements, workstation layout, and server requirements.
• Active support of customers for implementation of pre-defined concepts.
• Routinely works with high-visibility customers and projects.
• Manage multiple projects concurrently and identifies & mitigates project risks.

Software Project Manager

• Manage defined projects for permanent services from customer order through billing including new customer implementations, contract renewals, existing customer projects and de-implementations.
• Interact with clients, sales and other departments to understand client scope of project and requirements, and ensure all departments are aligned with approach.
• Serve as Project Managers for all implementations and de-implementations including managing, tracking and reporting of all progress.
• Provides assessment and recommendations to sales, clients and management through project progression including identifying any areas of risk.
• Work cross functionally with other departments including Vendor relations, WM Market Areas and WMCS to ensure services are procured, implemented, executed, and invoiced accurately to clients.
• Create and execute project plans and reporting for all projects.
• Manage internal processes and teams to ensure projects are initiated and completed in a timely manner and communicate any risks.
• Lead meetings with employees, sales and external customer/vendors to track projects progress against critical path dates and dependencies.
• Assist with special projects within Launch department or as part of cross-functional teams as required or assigned.
• Present project deliverables to clients and explain those results.
• Provide issue mitigation and resolve escalations.

• Own the full project lifecycle from Sales handoff through client sign-off, including scoping validation, scheduling, execution oversight, and closeout.
• Maintain accurate project plans, milestones, and task assignments in ConnectWise throughout every project.
• Proactively identify and resolve risks, blockers, and scope changes before they impact delivery timelines or client satisfaction.
• Hold engineers accountable to deliverables and timelines, escalating capacity or quality issues to leadership when needed.
• Ensure every project closes with complete documentation and a clean handoff to the Service Desk.

• Oversee and ensure success of IT and related Business projects
• Manage budgetary, scheduling and delivery of assigned initiatives
• Lead team-level execution, and drive continuous improvement
• Develop delivery plans and drive through all phases of execution lifecycle
• Prepare plans and budgets to assure predictable delivery
• Report project and team status to stakeholders
• Facilitate Agile ceremonies and coach teams in Lean-Agile practices

IT Project Manager

• Perform requirements gathering necessary to design and build complex Public Safety & Emergency Management systems of enterprise monitoring system for related projects.
• Manage the design of the Enterprise Monitoring Solution meeting Public Safety & Emergency Management needs related to monitoring and alerting requirements.
• Develop and design VISIO or CAD type engineering drawings, bill of materials and technical specifications.
• Plan and coordinate the design of system hardware and software for monitoring systems.
• Manage validation of systems for functionality, performance, fault tolerance and operational readiness.
• Coordinate technical specifications and bill of materials discussions.
• Provide oversight of IT consultants and staff; manage vendor relationships.
• Ensure adherence to PMO methodology and development standards.
• Engage in PMO functions including budget monitoring, communication plans, and risk management.
• Review project artifacts including requirements, UX design, architecture, testing and implementation documentation.
• Manage training plans and future support needs.
• Manage project closeout and knowledge transfer.
• Support process improvement aligned with PMBOK and PSEM methodologies.
• Report project status to senior management and stakeholders.
• Support PMO functions including change requests, scheduling and reporting.
• Address client concerns and manage risks and issues.
• Manage special projects and initiatives.

PSEM Technical Project Manager

• Manage changes to the project scope, project schedule, and project costs
• Communicate expectations in accordance with the project plan, in order to align the stakeholders and project team members.
• Measure project performance to identify and quantify variances and perform required corrective actions
• Execute tasks as defined in the project plan.
• Create a project organization structure by defining roles and responsibilities
• Identify and mitigate project risk impacts on the project.
• Record detailed customer requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables, using various requirement-gathering techniques (e.g., planning sessions, brainstorming, focus groups)
• Improve team performance by leading, mentoring, training, motivating, and building team cohesiveness,
• Communicates and provide support to stakeholders to establish strong rapport.
• Demonstrates Zinnia's core values and beliefs.

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