Technical Program Manager

• Lead programs delivering critical business goals and building large scale products & platforms
• Drive architectural alignment, technical strategy, and execution of organization’s objectives
• Improve scalability and system resilience within GPN engineering lifecycle
• Manage complex technical dependencies and cross-functional engineering roadmaps
• Ensure robust delivery of global financial infrastructure

Senior Manager, Technical Program Manager, Global Payment Network

• Lead programs that deliver on critical business goals and build large scale products & platforms
• Manage critical payments infrastructure to facilitate high-throughput, secure global transaction processing
• Drive the architectural alignment, technical strategy, and execution of the organization’s objectives and key results
• Improve scalability and system resilience within the GPN engineering lifecycle
• Teach the organization what a great Technical Program Manager can achieve
• Collaborate across different functions, organizations, and reporting boundaries to accomplish objectives

Senior Technical Program Manager

• Support customer pre-sales activities by coordinating contractual activities across company stakeholders.
• Serve as the primary technical liaison for customers, facilitating proactive communication between ADC internal teams (SA, PD, SD, Ops) and external teams (Design, Construction, Legal, etc.).
• Drive continuous improvement initiatives to standardize processes across the Customer/ADC portfolio.
• Integrates with functional teams to deliver technical projects from pre-construction to post-delivery and is accountable to the project staying within scope, on time, and within budget by working closely with CMs and DMs.
• Identify potential project risks early and develop mitigation strategies to ensure successful outcomes throughout project lifecycle.
• Provide expertise in data center infrastructure to guide customers through the base build and fit-out phases, ensuring that the facility meets operational and technical requirements.
• Measure and track KPIs to ensure that projects meet customer expectations, operational goals, and contractual obligations.
• Stay updated on customer/industry trends and emerging technologies to inform customers and help shape strategic direction for the organization.

Customer Technical Program Manager

• lead large, cross-functional programs from strategy and planning through launch and post-launch learning
• translate business and product priorities into clear program plans and milestones
• align Product, Engineering, and Design teams on scope, sequencing, risks, dependencies, and tradeoffs
• drive program execution across complex platform areas
• communicate progress, decisions, and risks clearly to senior and executive stakeholders
• partner with engineering and architecture leaders to ensure technical plans are scalable, realistic, and maintainable
• improve how teams plan and deliver by strengthening governance, reporting, and program management practices
• mentor partners and model operational excellence

Principal Technical Program Manager, Industry Software

• Drive functional and technical delivery of key team-, org-, and company-wide initiatives
• Collaborate with engineering teams to design, scope, and shepherd features
• Create functional specs, project plans, and roadmaps
• Own and execute multiple software engineering programs simultaneously
• Help drive product decisions to align with higher company initiatives
• Help influence peers / managers and build consensus while dealing with ambiguity
• Drive clarity across all stakeholders on the goal, problem and outcomes the team is working towards.
• Understand the technical problems that need to be solved, and work closely with necessary stakeholders of the engineering teams, technical systems/processes involved to define and manage the most effective way to enable teams to deliver solutions.
• Bring rapid clarity to ambiguous situations, resolve them effectively, communicate decisions efficiently, and enable teams to move towards implementing solutions. You will bring your experience and contextual knowledge to bear on the problems that teams need to solve

Technical Program Manager, Payments Experiences

• Own and coordinate delivery activities across customer platform initiatives, including Dynamics 365, customer servicing platforms, web and mobile applications, integrations, and supporting digital capabilities
• Partner with business program managers, product owners, technology delivery leads, architects, and system integrators to support integrated planning and execution coordination
• Lead Agile / SAFe delivery routines, driving resolution of dependencies, risks, and delivery tradeoffs. Support integrated roadmap coordination across applications, CRM, integrations, infrastructure, security, UX, and supporting technology workstreams
• Drive visibility into program milestones, dependencies, and risks, with accountability for migration plans and delivery outcomes. Partner with vendors and third-party delivery partners to monitor deliverables, resolve delivery blockers and escalate with recommended options and impacts
• Build and maintain delivery dashboards, status reporting, and operational metrics across customer and digital platform initiatives
• Partner with Enterprise Architecture, Infrastructure, Information Security, and Engineering teams to support aligned and predictable delivery outcomes
• Support operational readiness, testing alignment, deployment coordination, and release planning activities across customer platform initiatives
• Ensure delivery activities align with TPDO governance standards, reporting requirements, and operational processes
• Collaborate closely with business and customer experience leadership to ensure alignment between technology delivery activities and broader customer transformation objectives
• Contribute to continuous improvement of delivery governance, operational cadence, reporting standards, and transformation execution practices

Technical Program Manager – Customer Platforms, D365

• Lead delivery activities across core insurance platform initiatives, including EIS Policy, Billing, Claims, Product Configuration, integrations, and supporting applications
• Drive integrated planning and execution coordination with business program managers, technology delivery leads, product owners, and system integrators
• Lead Agile / SAFe delivery routines, including program increment planning, dependency management, status reviews, RAID management, and execution tracking activities
• Lead integrated roadmap coordination across applications, infrastructure, security, data, and integration workstreams
• Drive visibility and accountability for program milestones, dependencies, risks, issues, financials, and action items across multiple delivery teams
• Lead coordination with system integrators and vendors to monitor deliverables, escalate blockers, and ensure execution accountability
• Build and maintain executive-ready dashboards, status reporting, and operational delivery metrics
• Partner with Enterprise Architecture, Infrastructure, Information Security, and Engineering teams to ensure aligned and predictable technology delivery outcomes
• Lead release planning, deployment coordination, environment readiness, and operational transition activities
• Ensure delivery activities align with TPDO governance standards, reporting requirements, financial controls, and operational processes
• Collaborate closely with business and technology leadership to ensure alignment between delivery execution and broader Paw Print and Skylark transformation objectives
• Contribute to continuous improvement of delivery governance, operational cadence, reporting standards, and transformation execution practices

Technology Program Manager – Core Insurance Platforms

• Lead and coordinate delivery activities across enterprise infrastructure, digital workplace, and enterprise platform initiatives, including Microsoft 365, Azure, Teams, SharePoint, Exchange Online, Workday, Dynamics 365, endpoint modernization, identity platforms, and enterprise operational systems
• Drive integrated planning and execution coordination with infrastructure leaders, enterprise application teams, workplace technology teams, enterprise architecture, security, HR technology, finance technology, operations, and third-party delivery partners
• Lead Agile / hybrid enterprise delivery routines, including planning sessions, dependency management, RAID management, status reviews, operational readiness tracking, and execution governance activities
• Lead integrated roadmap coordination across Azure infrastructure, Microsoft 365 services, enterprise applications, networking, identity & access management, endpoint management, security, and operational technology workstreams
• Drive visibility and accountability for program milestones, migration readiness, dependencies, risks, issues, financials, and operational impacts across multiple enterprise technology initiatives
• Lead coordination with vendors, managed service providers, and system integrators to monitor deliverables, resolve blockers, and ensure execution accountability
• Build and maintain executive-ready dashboards, operational reporting, migration metrics, readiness tracking, and delivery status updates across enterprise platform and infrastructure modernization initiatives
• Partner with Enterprise Architecture, Information Security, Infrastructure Operations, Enterprise Applications, Engineering, and Service Delivery teams to ensure aligned and predictable execution outcomes
• Lead operational readiness, cutover planning, migration coordination, environment readiness, deployment governance, and support transition activities
• Ensure delivery activities align with TPDO governance standards, operational processes, compliance requirements, financial controls, and enterprise delivery practices
• Collaborate closely with business and technology leadership to ensure enterprise modernization initiatives support broader transformation objectives and operational needs
• Contribute to continuous improvement of enterprise delivery governance, operational cadence, reporting standards, migration practices, and transformation execution methodologies

Technology Program Manager – Infrastructure, Digital Workplace

• Lead and coordinate delivery activities across enterprise data and analytics initiatives, including cloud data platforms, reporting modernization, data integrations, governance enablement, and AI-related capabilities
• Drive integrated planning and execution coordination with business program managers, data leaders, engineering teams, architects, and system integrators
• Lead Agile / SAFe delivery routines, including planning sessions, dependency management, status reviews, RAID management, and execution tracking activities
• Lead integrated roadmap coordination across data engineering, analytics, integrations, infrastructure, security, and business workstreams
• Drive visibility and accountability for program milestones, dependencies, risks, issues, financials, and action items across multiple delivery teams
• Lead coordination with vendors and third-party delivery partners to monitor deliverables, escalate blockers, and ensure execution accountability
• Build and maintain executive-ready delivery dashboards, status reporting, and operational metrics across enterprise data initiatives
• Partner with Enterprise Architecture, Infrastructure, Information Security, and Engineering teams to ensure aligned and predictable delivery outcomes
• Lead operational readiness, release coordination, testing alignment, and deployment planning activities across data and analytics initiatives
• Ensure delivery activities align with TPDO governance standards, reporting requirements, financial controls, and operational processes
• Collaborate closely with business and IDEA leadership to ensure alignment between technology delivery activities and broader enterprise data transformation objectives
• Contribute to continuous improvement of delivery governance, operational cadence, reporting standards, and transformation execution practices

Technology Program Manager – Data & Analytics

• Lead and build AI-enabled tools to help teams learn faster and make better product decisions
• Partner with leadership and cross-functional stakeholders to shape, sequence, and operationalize the portfolio roadmap
• Measure success through usage, reliability, and learning impact metrics
• Architect and build AI-native tools using modern AI coding environments and agentic frameworks

Senior Technical Program Manager – Product Development Acceleration

• Responsible for the development and ongoing management of multi-year programs
• Manage enterprise-wide programs of $7M–$10M+ size
• Apply project management knowledge, skills, tools, and techniques to project deliverables, processes, and systems
• Coaching and mentoring project team members
• Developing resource, risk, quality, cost, and scope management plans
• Identify opportunities for cost optimization and synergy realization

Technical Program Manager – Integration Management Office

• Drive planning, coordination, and execution of initiatives across teams and departments.
• Track, support, and enable teams to deliver meaningful impact; establish clear metrics and/or milestones to measure success.
• Facilitate and improve - at a program level - the team practices, workflows, and processes.
• Lead capacity planning exercises, identify gaps and make recommendations for resource allocation or escalation as needed.
• Partner with Product and Technology leadership and program stakeholders to align priorities with strategic objectives and operational realities.
• Proactively identify risks, issues, and cross-functional dependencies, and develop management, mitigation or escalation plans.
• Resolve conflicts and ensure smooth collaboration across teams.
• Partner with engineering to evaluate technical tradeoffs, identify architectural risks, and guide decisions that balance speed, scalability, and quality.
• Build and maintain strong relationships with diverse internal and external stakeholders.
• Act as a strategic thought partner by asking the right questions, sensing partnership needs, and fostering productive dialogues.

Lead Technical Program Manager

• Own CJM demo strategy across Adobe Journey Optimizer (B2C & B2B), Campaign, Target, Marketo, Dynamic Chat, and Agentic Apps
• Develop demos across our three-tier model (video, clickable, live)
• Own demo environment strategy and tooling (Demo System Next, Walnut, Consensus)
• Partner with internal engineering to translate gaps into live demonstrability
• Champion discoverability through Demo Hub
• Actively enable the global field on new offerings
• Drive alignment, mitigate risks, and own critical metrics reporting on demo effectiveness

Technical Program Manager – Demo Strategy, Martech

• Acting as a trusted advisor to customers, offering strategic guidance and insights to optimize revenue performance.
• Collaborating closely with customer stakeholders to understand business goals and define high-level strategies to optimize revenue operations processes, including sales, marketing, and customer success.
• Leading the implementation of revenue operations solutions, with a special focus on conversation intelligence and sales engagement platforms.
• Managing customer expectations and nurturing the customer relationship by being the point person for all communication.
• Ensuring the quality of all deliverables and providing direction on one or more projects while maintaining a high level of service.

• Lead cross-functional programs and drive Finance Technology roadmap execution across Finance, Accounting, Tax, Product, Engineering, and FinTech.
• Lead Agile delivery by ensuring business and technical requirements are clearly defined, documented, validated, and prioritized.
• Partner deeply on ERP and revenue systems such as Workday, Zuora Billing, and Zuora Revenue across AR, AP, billing, revenue recognition, tax, and integrations.
• Facilitate solution design and decision-making that balances technical constraints with financial accuracy, controls, and compliance needs.
• Deliver key initiatives such as onboarding new products to billing and payment systems, supporting system consolidation, improving business processes, and enhancing data quality.
• Create executive-ready narratives, status updates, proposals, and risk assessments grounded in data.
• Identify risks early, drive mitigation plans, and maintain accountability across cross-functional partners.
• Support SOX, audit, close, and governance needs while building trusted relationships that enable coordinated delivery.

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Senior Manager, Technical Program Manager, Global Payment Network

Senior Technical Program Manager

Customer Technical Program Manager

Principal Technical Program Manager, Industry Software

Technical Program Manager, Payments Experiences

Technical Program Manager – Customer Platforms, D365

Technology Program Manager – Core Insurance Platforms

Technology Program Manager – Infrastructure, Digital Workplace

Technology Program Manager – Data & Analytics

Senior Technical Program Manager – Product Development Acceleration

Technical Program Manager – Integration Management Office

Lead Technical Program Manager

Technical Program Manager – Demo Strategy, Martech

Technical Program Manager

Senior Technical Program Manager