Technical Product Manager

• Leading product management activities from definition and planning through production, release, and end of life
• Driving product innovation by combining technical experience with creative thinking to meet evolving client needs
• Managing commercial and internal products, confirming they meet market demands and drive business growth
• Designing and developing product strategies, roadmaps, and specifications to align with business objectives
• Overseeing product lifecycle management, including modifications, upgrades, and maintenance
• Collaborating with cross-functional teams to enhance product ideation and development processes
• Utilizing Agile methodology to streamline product development and improve delivery timelines
• Coaching and mentoring team members to leverage their unique strengths and manage performance effectively
• Analyzing system components to identify linkages and interactions for optimized product solutions
• Engaging in difficult conversations with stakeholders to address conflicts and issues, escalating where necessary
• Upholding professional and technical standards, including the Firm's code of conduct and independence requirements

Senior Technical Product Owner – Manager

• Help application development teams understand and prioritize needs related to shared platform and infrastructure capabilities
• Structure incoming requests into clear problems, requirements, backlog items, decisions, and follow-up actions
• Partner with technical leads to translate DevSecOps, infrastructure, reliability, operational readiness, and security/compliance work into product outcomes and stakeholder-facing artifacts
• Help balance urgent team-specific support requests with investments in reusable patterns, standards, documentation, automation, and shared services
• Support roadmap, backlog, intake, prioritization, documentation, and communication practices for shared platform services
• Facilitate alignment across project, application development teams, Nava, partner contractors, delivery leadership, and technical stakeholders
• Help make platform value visible through clear service definitions, adoption signals, operational metrics, risk summaries, and stakeholder updates
• Support transition, onboarding, knowledge transfer, and operational-readiness artifacts as platform services evolve

Technical Product Manager – Platforms, AI

• Manage the product roadmap for identified areas by defining and delivering the next generation of insurance services.
• Develop innovative product solutions and execute strategic go-to-market plans.
• Cultivate essential business relationships to seize market opportunities.
• Provide mentorship to junior product managers.
• Nurture vendor relationships and foster cross-domain collaboration.
• Ensure that product direction aligns seamlessly with organizational objectives.
• Regularly update stakeholders and customers on the roadmap and product status.
• Utilize data, usability studies, research, and market analysis to inform product strategies.
• Establish and track key metrics for product success.
• Work efficiently with the engineering team to deliver key product features and manage delivery risks.

Senior Technical Product Manager – AIS

• Conduct comprehensive user and market research to guide product strategy, translating insights into features and actionable roadmaps
• Evaluate and prioritize opportunities based on business impact, technical complexity, and resource availability, helping prioritize work against larger project and business goals
• Drive the strategy, discovery, and implementation of initiatives involving complex system integrations, improvements, and customer-facing features
• Manages the site search strategy, including relevance tuning, ranking signal prioritization, synonym and query understanding, faceted navigation, autocomplete, and zero-results recovery
• Manages category navigation and browse taxonomy to ensure the information architecture facilitates easy customer navigation and effective search engine discovery across thousands of product SKUs
• Lead the CX platform strategy by assessing, choosing, and refining the technology stack that supports acquisition, personalization, analytics integrations, and CRM data flows
• Own the product backlog: create detailed, technically sound user stories, acceptance criteria, and technical documentation within JIRA and Confluence
• Facilitate Agile ceremonies such as backlog grooming, sprint planning, and sprint reviews, ensuring the team delivers high-quality solutions on time
• Actively manage timelines and deliverables, focusing on interactions within and across departments; collaborate with key stakeholders to ensure deadlines are met
• Collaborate closely with developers to define technical requirements, ensuring feasibility and alignment with business objectives
• Act as a translator between business and technical stakeholders, clarifying business needs while advocating for technical best practices
• Lead UAT planning and execution to ensure product quality across projects and releases
• Support end-to-end testing, QA, and validation for technical implementations and system integrations
• Establish metrics for key projects and ensure monitoring plans support business goals; analyze product performance and resolve technical issues post-launch
• Effectively communicate complex insights and outcomes to stakeholders at all levels of the organization
• Identify and communicate problems affecting the team, and proactively propose and implement solutions

• **Position Summary **
• The Technical Product Owner (TPO) serves as the critical link between business strategy and software development execution. Operating within an Agile framework, the TPO translates Program Increment (PI) business objectives into clear, actionable work items that development teams can efficiently execute. The TPO owns the full lifecycle of delivery — from backlog refinement through sprint execution to shipping — and is accountable for ensuring every initiative delivers maximum business value on scope and on time.
• **Key Responsibilities **
• **Backlog & Delivery Management **
• - Monitor Jira Product Discovery (JPD) for any initiative turned over from architecture team for initiatives assigned in "Ready for Delivery" status and begin working with technical architecture team to create and linking epics and stories accordingly.
• - Maintain a healthy, prioritized backlog with stories always groomed and ready for development.
• - Ensure JPD is maintained on a regular basis in order to track progress.
• - Manage scope, minimize scope creep, and balance technical debt against new feature development.
• - When authoring stories and epics, explicitly document non-functional requirements (performance, scalability, security, availability), edge cases, and integration points — ensuring these are traceable acceptance criteria, not tribal knowledge.
• - Own the quality and consistency of all technical artifacts produced by the team — including story templates, acceptance criteria, AC standards, and Definition of Ready/Done criteria.
• - Design and maintain Jira automations that support team development workflows (auto-transitions, notifications, dependency flags). Conduct regular audits of generated stories to ensure they meet the team's quality bar before entering the sprint.
• **Sprint Ceremonies **
• - Facilitate and actively participate in all Agile ceremonies: Daily Stand-Up (DSU), Backlog Grooming, Sprint Planning, Sprint Review, and Retrospectives.
• - Pre-groom backlog items prior to grooming sessions and ensure all sprint tickets meet the team's Definition of Ready before Sprint Planning.
• - Own release readiness decisions — serving as the final go/no-go authority before sprint closes and before releases are promoted to production. Verify all stories meet Definition of Done, acceptance criteria are validated, and regression risk is understood. Partner with QA and DevOps on release checklists.
• - Continuously seek ways to improve work flows to and from developers and stakeholders.
• **Dependency & Stakeholder Management **
• - Working cross-functionally, proactively identify and track all dependency types — primarily across internal teams & third-party vendors — mapping them in Jira with owners, risk levels, and resolution timelines. Escalate unresolved dependencies before they become sprint blockers. Work closely with stakeholders and end users to ensure delivered features match expectations.
• - Create tickets and communicate requirements for both your team and dependent teams.
• - Schedule and lead monthly internal and external customer demos.
• **PI Planning & Execution **
• - Lead scope negotiation during PI Planning to align team capacity against committed PI objectives; ensure every accepted story traces back to a PI objective. Identify and register risks during PI Planning events and maintain a living risk log throughout the increment.
• - Ensure PI objectives are broken down into milestones and sprint objectives that keep the team aligned to plan.
• - Maintain Jira data hygiene throughout the PI — ensuring epics, stories, defects, and issues are tracked so nothing falls through the cracks.
• - Ensure proper upload and closure of Jira items at the beginning and end of each PI in coordination with the Scrum Master.
• - Transition JPD initiative statuses accurately and document reasoning for any changes in the initiative's Comment section.
• **Success Metrics **
• - Track and maintain key delivery health metrics including sprint velocity, say/do ratio, sprint interrupt rate, and backlog readiness — using these signals to continuously improve team predictability and reduce mid-sprint disruption.
• - Own initiative-level success tracking in JPD — keeping delivery tab data current (epics/stories, status, target completion, on-schedule indicators), monitoring requirement clarity through story return rates, ensuring monthly release schedule adherence, and driving customer demo completion on a monthly cadence.

Technical Product Owner

• Owned roadmap execution for core capabilities across our Data Platform & Insights products and Forms initiative
• Partnered closely with engineering teams to define scalable platform functionality, APIs, integrations, and data workflows
• Collaborated with customers and internal stakeholders to understand reporting, analytics, and operational workflow needs across public safety agencies
• Worked on new configurable forms and workflow experiences that improve data collection and operational efficiency
• Prioritized and refined product requirements and backlog items based on customer feedback, technical constraints, and business priorities
• Collaborated with go-to-market, sales, and services teams to support launches, customer adoption, and implementation planning
• Helped define product requirements for AI-enabled insights, automation, and workflow enhancements across the platform
• Balanced delivery of new platform capabilities with the operational work required to improve system reliability, usability, and scalability

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