Technical Product Manager

• Owned roadmap execution for core capabilities across our Data Platform & Insights products and Forms initiative
• Partnered closely with engineering teams to define scalable platform functionality, APIs, integrations, and data workflows
• Collaborated with customers and internal stakeholders to understand reporting, analytics, and operational workflow needs across public safety agencies
• Worked on new configurable forms and workflow experiences that improve data collection and operational efficiency
• Prioritized and refined product requirements and backlog items based on customer feedback, technical constraints, and business priorities
• Collaborated with go-to-market, sales, and services teams to support launches, customer adoption, and implementation planning
• Helped define product requirements for AI-enabled insights, automation, and workflow enhancements across the platform
• Balanced delivery of new platform capabilities with the operational work required to improve system reliability, usability, and scalability

Platform Technical Product Manager

• Partner closely with AI for IT workstream leads, architects, platform teams, and IT stakeholders to frame opportunities, drive discovery, define success criteria, and guide work through appropriate governance and delivery paths
• Own the AI for IT product narrative and roadmap—translating strategic intent, emerging technology, and team‑level experimentation into a prioritized portfolio of initiatives aligned to real IT workflows and measurable outcomes
• Serve as the primary IT‑side product lead for assigned AI for IT initiatives
• Support the AI Innovation Lab by structuring and framing AI experiments by supporting opportunity intake, problem definition, success criteria, and alignment to enterprise AI, security, and compliance standards,
• Reinforce repeatable operating practices—including governance touchpoints, documentation standards, and knowledge sharing to ensure insights extend beyond individual experiments
• Foster a collaborative environment by working closely with cross-functional teams

Senior Technical Product Manager – AI & Innovation

• Accountable for End-to-End delivery within the defined product
• Accountable for partnering with other dependent teams, and their delivery leads, for successful product delivery
• Coordinates across Product Owners, TPMs, and Delivery Leads to resolve blockers and delivery conflicts
• Ensures backlog is refined, sustainable, and actionable by delivery team
• Partners with delivery team to facilitate team ceremonies (standup, planning, retro, etc.)
• Responsible for partnering with tech team to understand technical direction and capabilities for decision making and trade-off discussions
• Partners with Product Owner on backlog prioritization and technical considerations
• Ensures cross-functional collaboration and decision making (Balanced Team)
• Accountable that defined SDLC practices are followed through all phases of development and maintenance
• Accountable for creating sustainable operational model with most efficient use of AMS
• Serves as the face of the product on the IT side - Primary escalation and communication point to the product team
• Partners with business and IT stakeholders to define product level vision, objectives, and strategies
• Partners with business stakeholders and Product Owners on further defining OKRs and overall success metrics for the product
• Monitors and Ensures product performance (e.g. KPIs & Key Results) meets expected results
• Accountable for ensuring Product Delivery team understands objectives and success criteria
• Partners with Tech Leads, Anchors, and UX to create delivery options to meet business objectives
• Partners with Delivery Leader on team needs, pain points, risks, and opportunities
• Partners with UX and Product Owner on user feedback and user data for future product direction
• Targets LEAN product principles (Lean teams, iterations, stories, releases)

Senior Technical Product Manager

• Drive alignment with business goals as the Product Owner for various solutions.
• Optimize solution usage and promote best practices through collaboration with internal customers.
• Lead cross-functional teams to ensure project success and enhance collaboration.
• Leverage Microsoft Power Platform to elevate our business solutions.
• Manage IT-supported solution changes effectively and efficiently.
• Provide user support by addressing inquiries and conducting impactful training sessions.
• Resolve discrepancies in contractor proposals, clarifying program processes and costs.
• Communicate effectively with both technical and non-technical stakeholders.
• Gather business requirements and translate them into actionable technical requirements.
• Provide ongoing support and best practice guidance for core Regulatory applications.
• Serve as the Regulatory site administrator, overseeing data access and user permissions.
• Monitor support tickets to ensure timely resolution and adherence to SLAs.
• Map process flows to identify areas for enhancement.

Data and Automation Technical Product Owner – Regulatory Consultant

• Support the delivery of productized interoperability capabilities by executing against an established product strategy and prioritized backlog
• Partner closely with the Technical Product Manager, engineering teams, and cross‑functional stakeholders to translate requirements into well‑defined user stories
• Own and maintain a prioritized technical backlog aligned to product goals, OKRs, and platform standards
• Facilitate backlog refinement, estimation, sequencing, and scope trade‑off discussions with engineering
• Partner with engineering to remove blockers and ensure predictable, high‑quality delivery
• Maintain a living catalog of functional and non‑functional requirements for the assigned product area
• Actively engage security and compliance partners to meet organizational standards

Technical Product Owner

• Own the product vision and strategy for one or more interoperability capabilities, aligned to business goals, regulatory requirements, and platform standards
• Build and maintain a productized roadmap with clear value propositions, adoption targets, KPIs, and lifecycle plans
• Conduct ongoing discovery across interoperability standards, regulatory changes, platform trends, cloud services, and security to inform product direction
• Partner with engineering and architecture to define cross‑cutting technical requirements, including APIs, schemas, versioning, and integration patterns
• Prioritize across new capabilities, lifecycle management, and technical investments based on value and adoption impact
• Define product goals and OKRs; design experiments, measure outcomes, and iterate using data
• Support product launches with technical readiness checks, operational alignment, and post‑launch measurement
• Drive internal and external adoption of interoperability capabilities through enablement patterns, documentation, onboarding flows, and release communication
• Collaborate with adjacent product teams to ensure interoperability capabilities are reusable, discoverable, and consistently leveraged
• Ensure alignment across product, engineering, security, compliance, and operations to support discovery‑to‑delivery flow
• Mentor and support Product Owners on execution, backlog management, and delivery practices
• Own resolution of day‑to‑day product and technical escalations to completion
• Ensure ongoing product health through lifecycle planning, defect management, and participation in CAPA activities as needed
• Balance functional and technical investments to maintain performance, reliability, and scalability of interoperability products

• Owns the strategic product vision and outcome-based roadmap for assigned fraud technology products, aligning cross-functional stakeholders around priorities, investment areas, product risk, and measurable success outcomes.
• Partners closely with internal and external customers, business lines, and Agile teams to drive the evolution of fraud products, ensuring alignment with enterprise goals and market needs.
• Acts as the primary liaison between the business and Agile delivery teams, clearly communicating product vision, priorities, and tradeoffs across scope, schedule, and budget.
• Maintains and refines the product backlog; creates, prioritizes, and manages user stories and acceptance criteria to ensure delivery of maximum business value aligned with product strategy.
• Drives product development through active ownership of the backlog and hands-on engagement with development teams, including daily prioritization, real-time feedback, and ongoing clarification of requirements.
• Manages engagement across enterprise users for assigned technical portfolios throughout the software development lifecycle (SDLC), including adoption, collaboration, and release readiness.
• Works closely with Product Managers, Development Leads, and/or Project Managers to plan releases, determine when sufficient value has been delivered, and communicate release decisions and tradeoffs to stakeholders.
• Predicts and assesses fraud risk associated with existing and new products, guiding business lines through requirement refinement and risk-informed decision-making.
• Defines and delivers product performance goals related to outcomes, fraud loss mitigation, customer experience, and operational efficiency.
• Develops, analyzes, monitors, and reports on performance metrics from internal and external sources to identify trends, risks, and opportunities for continuous improvement; uses data and analytics to drive progress against strategic objectives.
• Leverages Objectives and Key Results (OKRs) to prioritize roadmap initiatives and measure execution effectiveness.
• Employs product management practices including customer research, data analysis, and market research, as applicable for internal-customer-facing fraud prevention capabilities.
• Thoroughly documents new processes and maintains existing documentation with each project and product release.
• Manages multiple initiatives, tasks, and deadlines simultaneously in a fast-paced Agile environment with minimal supervision.

Fraud Technical Product Manager

• Lead a multi-disciplined team to define the requirements, design the solution, and deliver our Demand to Renew vision.
• Be the advisor to leadership to guide product and feature prioritization efforts.
• Motivate teams and (in)direct reports to deliver above and beyond expectations in the design, development and launch of new enterprise capabilities.
• Recruit and lead a team toward realizing achievement toward product-based milestones.
• Partner across teams to develop the vision, strategy and roadmap with an eye toward rapid, data-driven decisions.
• Identify gaps and recommend enhancements related to new or existing products, services or workflows.
• Actively shapes and executes product discovery work to ensure that all subsequent product development is done to solve business relevant problems and generating value.
• Collaborate to prioritize products and resourcing requirements to support delivery across the organization.
• Manage external partners to ensure delivery on budget and goals.

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