Technical Customer Success

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third-party integrations and how they interact with Armis within customer environments.
• Serve as a subject matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

Technical Customer Success Manager

• Drive Time-to-Value (TTV): Establish deployment scope, technical configuration milestones, and workflow mapping to ensure customers achieve rapid, meaningful business outcomes from the Esper platform.
• Enforce Configuration Guardrails: Manage a portfolio of deployments within a strict, time-bound delivery lifecycle, aggressively mitigating scope creep by balancing client business needs against standard product capabilities.
• Navigate Change Management: Act as the primary strategic point of contact for executive sponsors and operational business owners during the high-stakes deployment phase, guiding them through institutional friction and adoption challenges.
• Track Delivery Rigor: Monitor and manage project health, timelines, and implementation deliverables in Teamwork to ensure accounts go live on schedule and within contract boundaries.
• Protect Technical Resources: Coordinate cross-functional efforts across Professional Services, Engineering, Product, and Customer Success to align technical configurations and shield core engineering teams from unstructured custom requests.
• Strategic Handoff Leadership: Formally evaluate project closure and drive a flawless post-launch handoff to the long-term Customer Success Manager (CSM), passing along clean workflow documentation to eliminate early-stage churn risk.
• Support Commercial Alignment: Review Statements of Work (SOWs) and change orders, identifying potential upsell, expansion, or expert/managed services opportunities during onboarding to pass to the Sales and CS teams.
• Pre-Sales Scoping Validation: Participate in the sales process as needed to validate implementation scope, timeline constraints, and delivery frameworks for incoming enterprise opportunities.
• On-Site Relationship Building: Occasionally travel to government customer sites to conduct executive kickoffs, process mapping workshops, or user training sessions to solidify client trust.
• Methodology Contribution: Contribute to Esper's evolving Professional Services delivery methodology, configuration templates, and onboarding best practices to improve deployment margins and scalability.
• Professional Services Rigor: Log billable hours and account status accurately and on time to meet core operational metrics.

Implementation Account Manager

• Drive adoption of the customer’s licensed Vision One capabilities and ensure customers fully utilize what they have purchased.
• Develop and execute capability-specific adoption plans that move customers up the maturity curve.
• Analyze customer usage and consumption telemetry to identify adoption gaps, blockers, and high-impact opportunities.
• Serve as a trusted technical advisor and help customers align platform capabilities with operational and security goals.
• Lead onboarding activities to ensure customers achieve fast time-to-value.
• Conduct regular value realization sessions, capability reviews, and adoption workshops.

Senior Customer Success Technical Advisor

• Drive customer success strategies to help customers achieve adoption and expertise with the platform and technology
• Develop and drive the deployment and adoption strategy for the Cortex and Prisma Cloud organization
• Evolve and optimize the customer journey, including onboarding, implementation, growth strategy, and methodology
• Set performance targets for the Technical Services organization based on deployment, adoption, and consumption of products
• Oversee the creation of enablement and skill set development for the teams
• Develop the Cortex and Prisma Cloud Services roadmap
• Collaborate heavily with Support, Sales and Product Management functions
• Establish the Customer Success Manager/Engineer role as a trusted advisor
• Build out customer health monitoring and reporting
• Manage line-level managers and more tenured employees on the team

Technical Customer Success jobs in Texas

See all jobs on JobTailor

Technical Customer Success Manager

Implementation Account Manager

Senior Customer Success Technical Advisor

Manager, Customer Success Engineering