Technical Account Manager

• Manage and grow customer relationships by delivering attentive, relationship-based support
• Build a sense of trust with customers and serve as their advocate within Red Hat
• Perform technical reviews and share knowledge to identify and prevent issues
• Gain an understanding of customers’ technical infrastructures and environments, hardware, and offerings
• Create customer engagement plans and keep the documentation on customer environments updated
• Support enterprise customers implementing automated and containerized cloud application platform solutions
• Perform initial or secondary investigations and respond to online and phone support requests
• Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve
• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas
• Deliver key portfolio updates and help our customers successfully implement upgrades
• Manage customer use cases and maintain clear and concise case documentation
• Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption
• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
• Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases
• Travel, as necessary, to visit customers and attend events within the region, following Red Hat’s COVID-19 guidelines

Technical Account Manager providing architectural guidance and support at Red Hat

Technical Account Manager – OpenShift/Kubernetes, Ansible/Automation

Technical Account Manager providing technical guidance and support for enterprise customers at Red Hat. Building relationships and advocating for customer needs with a focus on cloud solutions and technologies.

• Participate in the FASTER Program, a comprehensive 12-month program designed to provide you with the deep technical knowledge, customer engagement skills to excel.
• Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services.
• Develop technical skills in the Red Hat portfolio that span Cloud, Automation, Containerisation and AI solutions by completing training programs and attaining industry recognized certifications.
• Assist experienced members as they deliver strategic technical and architectural guidance to key customers.
• Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise.
• Respond to customer inquiries and requests, following established procedures.
• Document customer interactions and track issue resolution progress in designated systems.
• Escalate complex technical issues to senior team members for guidance and resolution.
• Participate in internal training programs to develop product knowledge and technical skills.
• Perform customer onboarding and account maintenance tasks.
• Proactively identify known solutions for common technical challenges.
• Contribute to the creation and maintenance of knowledge base articles and documentation.

Junior Technical Account Manager focused on building foundational knowledge of Red Hat's products

Junior Technical Account Manager – Linux, Kubernetes

Junior Technical Account Manager at Red Hat focusing on customer satisfaction and technical knowledge development. Participates in a comprehensive training program for skills enhancement.

• Serve as a trusted technical advisor, guiding customers through the technical aspects of cloud products, services, workloads, and overall solution recommendations
• Provide in-depth technical knowledge to advise customers on how products, services, and cloud solutions can meet their specific business and technical needs
• Engage customers to understand their current environment, business priorities, technical challenges, usage patterns, and potential solution requirements
• Identify opportunities for upselling, cross-selling, migration, expansion, renewal, recapture, and adoption based on customer needs and solution fit
• Support sales growth by helping to acquire new business, increase sales within existing accounts, and progress qualified opportunities through the sales cycle
• Conduct customer discovery, qualify opportunities, assess solution fit, and recommend appropriate next steps based on customer requirements, buying signals, and business potential
• Offer pre-sales and post-sales technical support, explain product usage, and ensure the accuracy and effectiveness of recommended solutions
• Present solution value propositions, technical benefits, business outcomes, competitive differentiation, and relevant use cases to customers
• Support customer discussions through solution walkthroughs, demos, technical explanations, and scenario-based recommendations where applicable
• Work closely with channel managers and other relevant teams to ensure customer requirements are understood and opportunities are progressed effectively
• Maintain strong customer relationships by understanding evolving needs, providing relevant guidance, and supporting continued adoption of recommended solutions
• Understand customer spend patterns, technology footprint, industry context, and usage signals to identify higher-potential solution opportunities
• Maintain competitive analysis for cloud solutions and understand key differentiators across assigned territories, workloads, and solution areas
• Contribute to the development and refinement of sales processes, qualification methods, customer engagement practices, and solution positioning strategies
• Execute strategy, achieve assigned objectives and activity metrics, and contribute input to overall execution success
• Maintain accurate CRM updates, customer notes, opportunity details, qualification inputs, next steps, and pipeline hygiene in line with process requirements
• Complete required product, technical, sales, and certification readiness within the agreed onboarding and ramp timeline
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Technical Sales Account Manager guiding customers in cloud product solutions at TDCX

Technical Sales Account Manager – Indonesian, Filipino, Thai, Vietnamese

Technical Sales Account Manager acting as trusted advisor for cloud solutions at TDCX. Engaging with customers and driving sales growth through technical expertise and relationship management.

• Act as the primary technical liaison for clients integrating with our payment gateway API
• Provide consultative guidance from initial design to production deployment
• Interpret client business requirements and translate them into practical implementation strategies
• Support clients across multiple programming languages and frameworks
• Review client API payloads, logs, and code samples to identify issues and provide actionable solutions
• Maintain deep knowledge of API specifications, SDKs, and authentication models
• Partner with product and engineering teams to relay client feedback and drive platform improvements
• Support Client Implementations, Solution Engineers, and Product teams while creating integration guides and troubleshooting playbooks
• Participate in client calls, technical workshops, and integration reviews

Technical Account Manager serving as a primary technical point of contact for clients

Technical Account Manager at Fiserv providing client-facing technical support and API integration guidance. Engaging with customers in the fintech industry for seamless payment gateway integration.

Technical Account Manager jobs in Singapore

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Technical Account Manager – OpenShift/Kubernetes, Ansible/Automation

Junior Technical Account Manager – Linux, Kubernetes

Technical Sales Account Manager – Indonesian, Filipino, Thai, Vietnamese

Technical Account Manager