Technical Account Manager – OpenShift/Kubernetes, Ansible/Automation

Red Hat

Technical Account Manager providing technical guidance and support for enterprise customers at Red Hat. Building relationships and advocating for customer needs with a focus on cloud solutions and technologies.

Posted 7/1/2026full-timeSingapore • 🇸🇬 SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management and technical support, with a strong focus on Red Hat Enterprise Linux, Docker, Kubernetes, and Ansible. Capable of effectively communicating complex technical information and managing multiple projects to ensure successful customer outcomes.

Highest-signal resume keywords

Customer Relationship ManagementRed Hat Enterprise Linux (RHEL)DockerKubernetesAnsible

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportEnterprise ArchitectureContainer OrchestrationMicroservicesDocumentation Management

Soft Skills

Outstanding Communication SkillsDetail-OrientedAdvocacy

Tools & Technologies

Cloud Application PlatformsContainer RegistriesContainer Build Strategies

Industry Keywords

Customer EngagementTechnical ReviewProblem SolvingKnowledge Base ContributionEnterprise Success

Tech Stack

Tools & technologies

AnsibleCloudDockerKubernetesLinuxMicroservices

About the role

Key responsibilities & impact

Manage and grow customer relationships by delivering attentive, relationship-based support
Build a sense of trust with customers and serve as their advocate within Red Hat
Perform technical reviews and share knowledge to identify and prevent issues
Gain an understanding of customers’ technical infrastructures and environments, hardware, and offerings
Create customer engagement plans and keep the documentation on customer environments updated
Support enterprise customers implementing automated and containerized cloud application platform solutions
Perform initial or secondary investigations and respond to online and phone support requests
Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve
Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas
Deliver key portfolio updates and help our customers successfully implement upgrades
Manage customer use cases and maintain clear and concise case documentation
Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption
Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases
Travel, as necessary, to visit customers and attend events within the region, following Red Hat’s COVID-19 guidelines

Requirements

What you’ll need

5+ years of experience working in a customer support, development, engineering, or quality assurance (QA) organization
Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely
Competent comprehension of enterprise architecture and strategic business drivers
Ability to manage multiple issues and projects with a focus on detail
Experience with or working knowledge of Red Hat Enterprise Linux (RHEL), Docker, Kubernetes, Ansible
Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

Benefits

Comp & perks

Health insurance
Professional development opportunities
Flexible working hours