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Technical Account Manager – OpenShift/Kubernetes, Ansible/Automation
Red HatTechnical Account Manager providing technical guidance and support for enterprise customers at Red Hat. Building relationships and advocating for customer needs with a focus on cloud solutions and technologies.
Tech Stack
Tools & technologiesAnsibleCloudDockerKubernetesLinuxMicroservices
About the role
Key responsibilities & impact- Manage and grow customer relationships by delivering attentive, relationship-based support
- Build a sense of trust with customers and serve as their advocate within Red Hat
- Perform technical reviews and share knowledge to identify and prevent issues
- Gain an understanding of customers’ technical infrastructures and environments, hardware, and offerings
- Create customer engagement plans and keep the documentation on customer environments updated
- Support enterprise customers implementing automated and containerized cloud application platform solutions
- Perform initial or secondary investigations and respond to online and phone support requests
- Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve
- Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
- Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas
- Deliver key portfolio updates and help our customers successfully implement upgrades
- Manage customer use cases and maintain clear and concise case documentation
- Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption
- Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
- Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases
- Travel, as necessary, to visit customers and attend events within the region, following Red Hat’s COVID-19 guidelines
Requirements
What you’ll need- 5+ years of experience working in a customer support, development, engineering, or quality assurance (QA) organization
- Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely
- Competent comprehension of enterprise architecture and strategic business drivers
- Ability to manage multiple issues and projects with a focus on detail
- Experience with or working knowledge of Red Hat Enterprise Linux (RHEL), Docker, Kubernetes, Ansible
- Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
Benefits
Comp & perks- Health insurance
- Professional development opportunities
- Flexible working hours
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technical SupportEnterprise ArchitectureContainer OrchestrationMicroservicesDocumentation Management
Soft Skills
Outstanding Communication SkillsDetail-OrientedAdvocacy