Technical Account Manager

• Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction
• Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
• Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers
• Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items
• Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action
• Develop deep understanding of customer’s business and operational needs
• Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management
• Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions
• Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs
• Identify and prioritize short term and long-term goals
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
• Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
• Use independent judgment within broad parameters
• Designs and implements solutions to complex problems

• Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.
• Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.
• Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.
• Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.
• Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.
• Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.
• Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns.
• Manage customer expectations and deliverables through clear communication and stakeholder alignment.

Senior Technical Account Manager

• Acts as technical owner for assigned accounts
• Manages complex environments
• Serves as escalation point
• Leads coordination across teams
• Provides guidance to TAM 3
• Serve as primary technical liaison
• Maintain deep understanding of environments
• Own coordination and communication
• Lead technical reviews
• Identify risks and trends
• Support upgrades and deployments
• Recommend optimization improvements
• Own incident communication
• Coordinate issue resolution
• Ensure follow-up and closure
• Drive root cause awareness

Technical Account Manager jobs in Nevada

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Technical Account Manager

Senior Technical Account Manager

Technical Account Manager IV