Technical Account Manager IV

IGT

Technical Account Manager responsible for post-sales technical ownership and managing customer accounts at IGT. Coordinating technical activities, ensuring alignment across support, engineering, and delivery teams.

Posted 6/11/2026full-timeLas Vegas • Nevada • 🇺🇸 United StatesMid-LevelSenior💰 $113,770 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Acts as technical owner for assigned accounts
Manages complex environments
Serves as escalation point
Leads coordination across teams
Provides guidance to TAM 3
Serve as primary technical liaison
Maintain deep understanding of environments
Own coordination and communication
Lead technical reviews
Identify risks and trends
Support upgrades and deployments
Recommend optimization improvements
Own incident communication
Coordinate issue resolution
Ensure follow-up and closure
Drive root cause awareness

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
Significant experience in customer-facing technical roles (TAM, SE, Systems Engineering)
Deep understanding of enterprise software, infrastructure, and IT operations
Experience managing large-scale or complex customer environments
Strong executive communication, organizational, and leadership skills

Benefits

Comp & perks

401(k) savings plan with company contributions
Medical, dental, and vision insurance
Life and disability coverage
Paid time off
Tuition reimbursement
Other wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enterprise softwareinfrastructureIT operationscustomer environmentsupgradesdeploymentsoptimization improvementsincident communicationissue resolutionroot cause analysis

Soft Skills

executive communicationorganizational skillsleadership skillscoordinationguidancerisk identificationtrend analysistechnical liaisonteam collaborationcustomer-facing

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information Technology