Technical Account Manager

• Participate in project-level technical due diligence for new investments and loans from origination through approval and operations for renewable energy investments as well as project finance expansion within the Energy and Power verticals.
• Identify potential risk areas and key issues for additional review, and/or detailed analysis and assessment and possible mitigation approaches.
• Collaborate with other functional groups to evaluate issues and identify solutions.
• Track emerging industry issues, developments and trends in technical areas relevant to the business pipeline.
• Provide input on 3rd party technical due diligence scope and oversee activities of outside technical consultants.
• Assess technical aspects of customer’s financial models, customer/equipment experience, and customer/equipment performance.
• As needed, inspect assets being considered for financing and assets associated with existing investments.
• Produce internal written documentation relating to the findings and mitigants of technical, equipment, market, and commercial issues and communicate insights to internal parties including Credit Risk Management and Environmental Finance management.
• Assist asset management personnel in identifying, investigating and resolving equipment and portfolio performance issues.
• Establish technical policies, procedures, and training documentation for accomplishing Environmental Finance group’s tasks.
• Maintain knowledge of Project Management policies and processes by periodically leading or co-leading the underwriting, structuring, and negotiating of investments in projects that contain unique technical aspects.
• Support Asset Management technical needs and requests related to existing large portfolio of assets and incorporate asset and equipment performance experience into underwriting standards.
• Support Business Development in screening investment opportunities, evaluating the developing trends in renewable energy, and setting standards for investment in emerging technologies.
• Develop and maintain relationships with the renewable energy technical community including independent engineers, equipment suppliers, and service providers.
• Collaborate with peers, counterparties, and third-party consultants to resolve issues and negotiate solutions.
• 10% travel to perform periodic site visits, attend conferences, and customer meetings.

Environmental Finance – Engineering Technical Services Manager

• Act as the trusted technology advisor to a base of accounts.
• Act as single point of contact for all complex support requirements as they pertain to the assigned customers’ environment.
• Partner with Flexential Sales to cultivate and capitalize on new opportunities.
• Assist sales and sales engineering in the development of cost effective, operationally supportable solutions that meet complex customer requirements.
• Contribute to Flexential process improvement initiatives tailored to improve customer satisfaction.
• Analyze performance improvements, risk assessment on customer environment and provide recommendations.
• Ensure effective ownership, communication, coordination, and facilitation of support service activities between Flexential departments and strategic accounts.
• Lead customer requested meetings, quarterly business reviews, and other service and strategic discussions.
• Represent customer requirements in Flexential product roadmap discussions and governance meetings.
• Document and map customer roadmaps to Flexential pipeline.
• Identify and lead unique continuous improvement activities in support of customer.
• Ensure projects are on time, within budget and to satisfaction of client.
• Ensure complete understanding of project scope by technical teams and client.
• Coordinate with the technical teams, vendor(s), and client delivery team to ensure the timely delivery of project milestones.

Cloud Technical Account Manager

• Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio.
• Review impact of new features and fixes and assess those against customers organizational needs
• Assist in configuring Varicent specific solutions based on customer requirements as requested
• Generate and communicate monthly performance and support metric reports
• Analyze usage data and metrics to identify remedial actions required
• Help implement remedial actions for proactive maintenance
• Support other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process
• Take initiative in identifying growth opportunities
• Collaborate with our team to achieve sustainable project and product growth
• Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning
• Work with internal stake holders to review change management process and propose future state where possible

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Environmental Finance – Engineering Technical Services Manager

Cloud Technical Account Manager

Technical Account Manager