Technical Account Manager

• Help grow local business market share
• Defend small business America and the American Dream
• Work with existing clients and hunt for new business
• Become SaaS (software as a service) experts
• Educate and guide prospects through the buyer’s journey to help them learn how Thryv can grow their business
• Partner with marketing and technology departments to execute sales strategy as the company introduces enhancements to existing solutions and/or releases new products

Outside Software Account Representative

• Responsible for increasing Thryv’s penetration to the existing client base
• Increasing client engagement with existing software clients
• Growing the SaaS client base through new sales
• Calls on existing clients to nurture and grow relationships while identifying and pursuing new client opportunities to meet a predetermined sales quota
• Engages with clients face-to-face approximately 25% of the time
• Identifies and secures new SaaS clients by leveraging self-generated prospecting (i.e. networks, referrals, etc.) and company-initiated prospecting programs
• Executes all defined operational processes and requirements with excellence
• Participates in sales meetings, call calibrations, and training as needed

Senior Software Account Representative

• Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers
• Manage toward TAM KPI’s
• Ensure team is driving internal service review meetings covering performance, service improvements, quality, and process
• Ensure team members are proactively monitoring open tickets, tenant health and removing any existing blockers for the customer
• Oversee TAM team as they provide complex responsive support to clients during normal business hours and after hours
• Oversee team as they complete all daily tasks and projects as requested, on-time, and with attention to detail and quality
• Provide excellent customer service using the communication methods designated by Relativity
• Maintain the flexibility to work any on-call schedules, or other time frames as needed or requested
• Translate business objectives and determine how to use resources to meet objectives and goals
• Manage issues of diverse and ambiguous scope which require evaluation of a variety of factors and current business trends
• Coach and develop employees to expand upon their technical and Relativity related skill sets and drive towards high performance.

Technical Account Manager jobs in Kansas

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Outside Software Account Representative

Senior Software Account Representative

Senior Manager, Technical Account Management