Technical Account Manager

• In this role, you are the technical partner our customers rely on. This is a post sales role. You'll guide them through their adoption of OnePlan by digging into their business needs, translating those needs into real configurations, and building solutions across OnePlan and the Microsoft ecosystem.
• You discover what customers are trying to achieve, then design structured, scalable solutions in OnePlan, Power BI, Power Apps, and Power Automate that directly support those goals.
• You build and configure solutions across OnePlan and the Power Platform. This includes creating workflows in Power Automate, building interfaces or components in Power Apps, and developing or modifying Power BI reports to support data driven decisions.
• You support customers with both guidance and hands on configuration. Clients look to you for technical clarity, direction, and a deeper understanding of how to use OnePlan and the Microsoft tools that support it.
• You identify technical or adoption roadblocks and clear them quickly so customers can keep moving without friction.
• You translate complex technical ideas into clear explanations that help customers feel confident and informed.
• You manage multiple customer engagements at once, work closely with product and delivery teams, and occasionally join onsite sessions to strengthen relationships and drive adoption.

• The Technical Account Manager (TAM) acts as the primary technical advisor for a portfolio of Sophos customers and partners.
• This role combines deep technical expertise with strong customer engagement, ensuring proactive support, faster issue resolution, and long-term customer success.
• You will build an in-depth understanding of customer environments, advocate for their needs internally, and collaborate across teams to deliver high-quality support and strategic guidance.

Senior Technical Account Manager

• Respond to customer inquiries and requests, following established procedures
• Document customer interactions and track issue resolution progress in designated systems
• Escalate complex technical issues to senior team members for guidance and resolution
• Participate in internal training programs to develop product knowledge and technical skills
• Perform customer onboarding and account maintenance tasks
• Proactively identify and document known solutions for common technical challenges
• Contribute to the creation and maintenance of knowledge base articles and support documentation

Junior Technical Account Manager

• As a Technical Account Manager, you will be on the front lines of deploying AI-driven simulation into live CAE workflows
• Lead structured discovery sessions with engineering and simulation teams to identify where Neural Concept can create the most impact
• Define use cases with clear success criteria, scoping, and business justification
• Navigate technical complexity and ambiguity to turn exploratory conversations into actionable programs
• Build success plans tied to measurable business outcomes (time-to-market, iteration reduction, engineering capacity, quality)
• Plan and execute software demos, prepare tailored presentations
• Monitor usage and engagement, identify risks early, and lead expansion motions alongside Account Executives
• Facilitate structured onboarding, technical deep-dives, and hands-on workshops to drive adoption and utilisation
• Coordinate with Application Engineers and R&D when deep technical delivery is required
• Capture product feedback, usability issues, and feature requests
• Maintain a tight feedback loop with Product and R&D to influence roadmap priorities
• Report customer health, adoption milestones, and value realisation
• Present outcomes to engineering leaders and steering committees

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Technical Account Manager

Senior Technical Account Manager

Junior Technical Account Manager

Technical Account Manager