Technical Account Manager

Supermicro

Technical Account Manager at Supermicro responsible for fieldwork and post-sales support of server systems. Collaborating with engineering and customer teams to resolve technical issues and improve service quality.

Posted 7/15/2026full-timeDelhi • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support and customer management capabilities, with a focus on troubleshooting, problem-solving, and effective communication. Proven experience in managing large accounts and coordinating service solutions in collaboration with engineering and sales teams.

Highest-signal resume keywords

Bachelor's Degree In Engineering5+ Years Experience In Engineering/IT IndustryStrong Background Working With X86 Based ProductsExcellent Troubleshooting And Problem Solving SkillsFamiliarity With Linux And Virtualization

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTroubleshootingProblem SolvingAccount ManagementService Program IntroductionOperations ReviewOnsite Integration PlanningEscalation ManagementCustomer Requirements AnalysisDocumentation Compilation

Soft Skills

Detail-OrientedPunctualEffective CommunicationCollaboration

Industry Keywords

EngineeringIT IndustryX86 ProductsCustomer ServiceHelp Desk SupportField EngineeringService SolutionsVirtualization

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers
Introduce service programs to the customers and periodically (or on demand) follow up with the customers for operations review, etc.
Solve issues/challenges escalated by help desk and field engineers and if the issue requires further escalations work with various engineering teams and drive to the resolution
Monitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely. This position will manage primarily 1 very large customer, so significant experience is required
Gather and compile technical support documentations for training help desk and field engineers
Manage various escalations from the customers and direct them appropriately
Visit customers to understand customer’s requirements and present service solutions (often accompanied by sales)
Plan and coordinate onsite integration activities
Ability to lift up to 40 lbs. and ability to utilize a 'buddy system' for products weighing more than 50 lbs.
Travel is required (up to 25%)

Requirements

What you’ll need

Bachelor's degree in engineering or other technical field
5+ years of experience in engineering/IT industry
Strong background working with x86 based line of products
Must be punctual and detail-oriented. Fluent in English
Excellent troubleshooting and problem solving skills
Familiarity with Linux and Virtualization is a plus

Benefits

Comp & perks

Equal Opportunity Employer and embraces diversity in our employee population