Technical Account Manager

• Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers
• Manage toward TAM KPI’s
• Ensure team is driving internal service review meetings covering performance, service improvements, quality, and process
• Ensure team members are proactively monitoring open tickets, tenant health and removing any existing blockers for the customer
• Oversee TAM team as they provide complex responsive support to clients during normal business hours and after hours
• Oversee team as they complete all daily tasks and projects as requested, on-time, and with attention to detail and quality
• Provide excellent customer service using the communication methods designated by Relativity
• Maintain the flexibility to work any on-call schedules, or other time frames as needed or requested
• Translate business objectives and determine how to use resources to meet objectives and goals
• Manage issues of diverse and ambiguous scope which require evaluation of a variety of factors and current business trends
• Coach and develop employees to expand upon their technical and Relativity related skill sets and drive towards high performance.

Senior Manager, Technical Account Management

• Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.
• Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.
• Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.
• Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.
• Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.
• Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.
• Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns.
• Manage customer expectations and deliverables through clear communication and stakeholder alignment.

Senior Technical Account Manager

• Lead technical innovation and process optimization for a large-scale dairy/nutrition manufacturing operation
• Own the commercialization of new products
• Drive plant performance improvements
• Serve as a key technical leader across Operations, Engineering, Quality, and R&D
• Partner with plant leadership to prioritize high-impact technical projects
• Execute plant trials, validation, and startup activities
• Ensure successful transfer of new products, processes, and equipment into operations
• Support co-manufacturing partners with technical expertise
• Drive continuous improvement initiatives and build a culture of accountability

Technical Account Manager jobs in Idaho

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Senior Manager, Technical Account Management

Senior Technical Account Manager

Senior Manager, Food Process Engineer – Technical Services Manager