Technical Account Manager

• Own the management of Technical Services projects from kickoff through completion.
• Plan project execution approaches in alignment with approved Statements of Work.
• Coordinate tasks, sequencing, dependencies, and delivery activities.
• Act as the primary owner for resolving project issues, risks, and blockers.
• Drive corrective action when projects fall out of alignment with scope, timeline, or expectations.
• Review and approve Statements of Work (SOWs) prior to project kickoff.
• Validate scope clarity, delivery feasibility, and alignment with team capabilities.
• Partner with Technical Services Executives to refine scope before commitment when needed.
• Protect delivery teams by ensuring only executable, well-defined scopes move forward.
• Assign Technical Specialists to projects based on skills, availability, and delivery needs.
• Serve as the direct performance leader for Technical Specialists.
• Conduct regular one-on-one meetings focused on performance, growth, adaptability, and expectations.
• Ensure delivery work meets established quality and technical standards.

Manager, Construction Technical Services

• Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.
• Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.
• Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.
• Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.
• Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.
• Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.
• Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns.
• Manage customer expectations and deliverables through clear communication and stakeholder alignment.

Senior Technical Account Manager

• Own and manage a dedicated enterprise client portfolio as primary technical advisor
• Deliver seamless implementations from kickoff through go-live
• Develop deep understanding of each client's goals and translate them into actionable plans
• Engage clients regularly via Zoom, email, phone, and on-site visits
• Navigate ambiguous implementation scenarios independently
• Drive product adoption with measurable improvements in usage metrics
• Conduct technical assessments of API implementations
• Guide clients on product integrations and troubleshooting
• Serve as first technical point of contact during implementation and post-go-live
• Monitor client health scores, usage metrics, and engagement

Technical Account Manager jobs in Arizona

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Manager, Construction Technical Services

Senior Technical Account Manager

Technical Account Manager