Team Lead

• Supervise and coordinate daily activities of the air import team
• Ensure efficient and timely delivery of cargo
• Coordinate with airlines, customs brokers, and other service providers
• Ensure smooth and timely customs clearance and cargo delivery
• Ensure compliance with customs regulations, trade laws, and other relevant regulations
• Develop and implement policies and procedures to improve efficiency and service quality
• Identify and implement process improvements to reduce costs and enhance customer satisfaction
• Monitor and report on key performance indicators, including cargo delivery times, costs, and quality
• Supervise air import coordinators and other support staff

Air import team lead overseeing cargo operations for DSV’s global transport and logistics business

Team Lead, Air Import

Air import team lead supervising cargo operations for DSV’s global transport and logistics business. Coordinating airlines, customs brokers, compliance, and process improvements.

• Train new hires and coach ongoing staff development
• Lead daily debriefs and deliver direct, useful feedback
• Monitor team performance, scheduling, pairings, and reporting
• Canvass consistently and model the standard in the field
• Identify strong fundraisers and develop future leaders

Team Leader for face-to-face fundraising campaigns across various cities

Team Lead – Threshold Giving, Face-to-Face Fundraising

Team Leader for face-to-face fundraising campaigns in Washington DC, Portland, and Denver. Develop and coach teams while modeling effectiveness in the field.

• Responsible for leading the setup, boarding, and maintenance functions for some or all of the Bank's loan products.
• Meet completeness, turn time, and accuracy requirements per established service level agreements.
• Shift resources and responsibilities among tasks to ensure success.
• Develop relationships across all levels internally and externally.
• Provide regular updates to team related to corporate, division, department updates, policy, guidelines, procedures, workflow changes, etc.
• Participate in project related activities as assigned.
• Promote a team environment.
• Ensures all goals and departmental service standards are met.
• Consistently meet quality and data integrity standards.
• Recommend improvements and provide input to process improvements, policies, procedures, and technological changes and updates as needed.

Loan Servicing Team Lead overseeing bank loan products setup and maintenance

Loan Servicing Team Lead

Loan Servicing Team Lead responsible for overseeing loan products setup and maintenance. Ensuring accuracy and compliance with service level agreements in a financial institution environment.

• Lead, mentor, and coach a team of customer support representatives, providing guidance and support to ensure optimal performance outcomes.
• Conduct regular team meetings and provide ongoing training and development opportunities to enhance skills and knowledge.
• Ensure that all customer inquiries, concerns, and complaints are addressed promptly and effectively, maintaining the highest levels of customer satisfaction.
• Develop and optimize customer service processes and workflows to improve efficiency and productivity.
• Analyze metrics and KPIs, such as response times, first contact resolution, and customer satisfaction scores, and take necessary actions to meet or exceed targets.
• Prepare regular reports on customer service performance, including key metrics, trends, and customer feedback, and present findings to management.
• Identify areas for improvement and implement strategies to enhance customer service operations based on data-driven insights.
• Handle employee issues, including performance concerns, conflict resolution, and disciplinary actions when necessary.

Team Lead for Customer Support at Crescendo

Healthcare Team Lead – Temporary

Team Lead for Customer Support at Crescendo empowering representatives to ensure excellent customer experience. Leading training, analyzing performance metrics, and optimizing customer service operations.

• Manage a team of smart building analysts and ensure successful execution of smart building service work.
• Support the Operations Manager – Controls, SBS with resource forecasting and planning.
• Provide direction to assigned analysts and ensure compliance with requirements and service practices.
• Lead, coach, and mentor direct reports by setting expectations and providing feedback.
• Champion quality assurance, standards, continuous improvement, and timely execution of work.
• Track and support key performance indicators.

Team Lead overseeing smart building service operations at MacDonald-Miller Facility Solutions

Team Lead – Smart Building Services

Team Lead managing smart building analysts and overseeing execution of service for HVAC and automation systems at MacDonald-Miller Facility Solutions.

Team Lead jobs in Washington

See all jobs on JobTailor

Team Lead, Air Import

Team Lead – Threshold Giving, Face-to-Face Fundraising

Loan Servicing Team Lead

Healthcare Team Lead – Temporary

Team Lead – Smart Building Services