Team Lead

• Deliver and optimize U.S. Bank marketing personalization campaigns across the public website, secure online banking portal, and mobile app
• Coach and mentor a small team of business line-dedicated Engagement Managers
• Personally oversee marketing operations for one of the bank’s key business lines
• Improve campaign planning, intake, tactics, execution, timing, and reporting
• Translate business strategy into successful digital marketing tactics
• Liaise between business line executives, marketing leaders, and marketing technology delivery teams
• Engage senior decision-makers and drive consensus around innovation opportunities
• Advance creative capabilities, analytics-driven experimentation and automation, and AI-powered personalization strategies
• Lead enterprise-scale digital or marketing transformation initiatives
• Evaluate digital sales funnels and improve performance through conversion and abandonment analysis, benchmarking, and user research
• Coach and develop a high-performing team
• Delegate and manage multiple projects and assignments on time and on budget

Digital Engagement Team Lead driving personalized marketing campaigns for U.S. Bank

Digital Engagement Team Lead

Digital Engagement Team Lead optimizing personalized marketing across U.S. Bank’s website, online banking, and mobile app. Coaching Engagement Managers and advancing analytics-driven experimentation and AI personalization.

• Support the day-to-day operations of a dedicated account and client program to ensure ADTRAV is meeting the service levels expected of our client.
• Act as a subject matter expert and assist agents with questions or issues, being a first level support for agents on applications, processes, procedures, and policies.
• Escalate issues to management as needed.
• Assist with onboarding, implementation, meeting launch, servicing and offboarding of group air programs for the client.
• Create and coordinate support tickets with internal departments requesting systems be configured according to meeting parameters and to support meeting and client requirements.
• Manage meetings and groups via the GDS and internal systems.
• Conduct quality assurance reviews on meetings reservations and travel records, prior to meeting launch, and provide information to management.
• Coordinate with internal teams to ensure deadlines are met and regular updates are communicated with the client.
• Ensure all department and group processes are properly documented, communicated, and trained on.
• Review meeting parameters and ensure proper setup/configuration within ADTRAV systems.
• Assist with monitoring phone and email queues to ensure that service levels and response time requirements are met.
• Escalate concerns to management.
• Assign and coordinate work of agents as needed to support operational demands and client deadlines.
• Assist with agent ticketing and ensure reservations are processed accurately and timely.
• Book, ticket, modify, and manage air travel arrangements for group programs of varying sizes.
• Organize manifests, reporting, traveler updates, schedule changes, and travel documentation.
• Be responsive to travelers and clients throughout the booking process.
• Serve as a liaison between the client, travelers, agents, and internal departments.
• Assist management with airline contracts, group blocks, attrition management, and utilization tracking.
• Follow up with the client regarding travel plans and program requirements.
• Create, maintain, and distribute operational, KPI, SLA and client reports for management and client contacts.
• Research customer service issues and reservations records to provide information and resolution recommendations to management.
• Identify process improvements, workflow efficiencies and training opportunities and provide recommendations to management.
• Maintain job aids, procedures, training materials, and other documentation on the account and processes.
• Meet all KPIs as required for the position and outlined by management (e.g., productivity, transactions, errors, SLAs, response times, meeting set up timelines), including maintaining consistent attendance and adherence to the schedule.
• Document all information in the CRM and other tools as required.
• Utilize various applications, including GDS, online booking tools, Smartsheet, Confluence, Jira, CRMs, and various internal applications.
• Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
• Provide excellent customer service in every interaction with travelers and the client.
• Show empathy and be able to identify and solve issues.
• Communicate effectively with other agents and employees to solve problems, gather information, and service travelers and the client.
• Become knowledgeable in ADTRAV's industry and customer base.
• Participate in ongoing training to continuously build and maintain knowledge and skills in the industry and with the account.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Group Air Coordinator supporting dedicated client air travel needs

Group Air Coordinator – Dedicated, Team Lead

Group Air Coordinator supporting dedicated client air travel needs at ADTRAV Travel Management. Leading operations and ensuring exceptional service for group air programs.

• Lead, coach, and develop a team of onboarding specialists and implementation professionals.
• Establish clear performance expectations and promote a culture of accountability, collaboration, and client focus.
• Conduct regular coaching sessions, performance reviews, and career development planning.
• Support workforce planning, capacity management, recruiting, onboarding, and training activities.
• Foster employee engagement and inclusion while encouraging continuous learning and knowledge sharing.
• Oversee end-to-end onboarding activities for global treasury and strategic treasury management solutions.
• Ensure successful implementation of complex client configurations, integrations, and servicing requests.
• Act as an escalation point for high-priority or at-risk implementations.
• Monitor project milestones, service level agreements, and client commitments to ensure successful delivery.
• Drive proactive communication with clients and internal partners throughout the implementation lifecycle.
• Champion a best-in-class client onboarding experience.
• Partner with Sales, Treasury Management Consultants, Relationship Managers, and Product teams to support client retention and growth.
• Develop strategies to improve onboarding effectiveness, reduce client effort, and increase client satisfaction.
• Participate in client meetings as needed for strategic or complex relationships.
• Monitor team performance metrics, productivity, quality, and service levels.
• Identify trends, bottlenecks, and opportunities for process improvement.
• Lead initiatives focused on automation, standardization, and efficiency gains.
• Ensure execution of procedures, controls, and operational standards.
• Support implementation of new products, services, and strategic initiatives.
• Maintain adherence to regulatory, operational, and enterprise risk requirements.
• Ensure proper execution of controls, approvals, documentation, and audit requirements.
• Identify and address risks that may impact clients, employees, or operational performance.
• Partner with Risk, Compliance, and Audit teams to support reviews and remediation efforts.
• Collaborate with Product Management, Operations, Technology, Client Connectivity, Treasury Servicing, and other TCOS teams.
• Support enterprise projects impacting onboarding processes, client experiences, or treasury products.
• Represent the Global Solutions Onboarding team in leadership forums and strategic initiatives.
• Provide subject matter expertise for complex treasury management solutions and onboarding practices.

Team Lead managing onboarding for Treasury Management solutions at U.S. Bank

Team Lead – Global Solutions Onboarding

Team Lead overseeing a team of onboarding specialists for complex Treasury Management solutions at U.S. Bank. Responsible for client implementation, employee development, and operational excellence.

• Ensure the continuous flow of production to meet planned output while following operations standards (safety, quality, delivery, cost, maintenance).
• Identify issues, engaging the Tier 1 team in process or problem resolution and escalate appropriate issues to Tier 2 team.
• Partner with Value Stream Supervisors.
• Facilitate training and development of production employees, providing clear expectations of performance, AMS, quality, and safety.
• Provide coaching and feedback.
• Maintain cross-training matrix to effectively utilize knowledge of employee capabilities.
• Coordinate movement of employees to meet business need.
• Focus on improving business metrics by leading and supporting AMS projects and initiatives.
• Maintain visual management tools (PVA, run charts, CI boards, and Tier 1 boards) to drive continuous improvement and employee engagement.
• Participate in problem solving using AMS tools and methodology (5 Why, PDCA, MCA).

Team Lead overseeing production line operations at Andersen Corporation

Manufacturing Team Lead I, 100 Series, 1st Shift 5X8

Team Lead providing daily direction for production at Andersen Corporation. Ensuring operational standards and facilitating employee training for continuous improvement across manufacturing.

• Provide daily work direction of production line through effective communication and completion of manufacturing operations tasks while applying AMS tools
• Identify process and resource constraints and utilize appropriate decision-making and problem-solving techniques to resolve and meet SQDC metrics
• Provide feedback, coaching, and training to production employees
• Oversee daily work direction for a production department of 5-40 production associates
• Ensure the continuous flow of production to meet planned output while following operations standards (safety, quality, delivery, cost, maintenance)
• Identify issues, engaging the Tier 1 team in process or problem resolution and escalate appropriate issues to Tier 2 team
• Partner with Value Stream Supervisors
• Maintain visual management tools (PVA, run charts, CI boards, and Tier 1 boards) to drive continuous improvement and employee engagement
• Participate in problem-solving using AMS tools and methodology (5 Why, PDCA, MCA)
• Demonstrate leadership in communications, conflict resolution, process constraints and problem-solving
• Lead and effectively communicate at daily Tier 1 meeting to encourage employee participation and engagement
• Provide support of other production areas as needed, including project support, leader coverage, and cycle counting responsibilities as needed
• Complete standard work & control plan audits, including but not limited to safety, finished goods quality, scrap, and standard work

Team Lead overseeing production and driving continuous improvement at Andersen Corporation

Manufacturing Team Lead – 1st Shift

Team Lead overseeing production and training of associates at Andersen Corporation. Ensuring manufacturing operations meet quality, safety, and efficiency metrics.

Team Lead jobs in Minnesota

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Digital Engagement Team Lead

Group Air Coordinator – Dedicated, Team Lead

Team Lead – Global Solutions Onboarding

Manufacturing Team Lead I, 100 Series, 1st Shift 5X8

Manufacturing Team Lead – 1st Shift