Systems Engineer

• Learn the supported solution, customer context, and how our L1/L2/L3 support model works
• Shadow ticket handling, environment checks, and incident troubleshooting in real production setups
• Get onboarded into our tooling and documentation (Freshdesk, Jira, Confluence, monitoring/log platforms)
• Own customer tickets end-to-end: triage, investigation, updates, and resolution within SLA
• Troubleshoot using logs, system behavior, and structured reproduction; escalate to L2/L3 when needed
• Coordinate with HQ and local stakeholders during incidents (Support team, System Engineers, Solution Managers, ...)
• Resolve standard incidents independently and consistently according to the support process
• Contribute to knowledge base and ticket hygiene (clear steps, root cause notes, reproducible findings)
• Support stability: help minimize downtime through proactive checks, clean escalations, and follow-through
• Analyze incidents, request missing info, reproduce issues, propose resolution steps
• Keep tickets up to date, communicate progress clearly via portal/email/calls
• Monitoring, coordinating patches/changes in customer environments, and supporting troubleshooting sessions
• Involve System Engineers / Solution Managers / Engineering when needed, track progress
• Willingness to join scheduled 24/7 on-call rotations (project-dependent)

System Engineer

• Own end-to-end solution design for Salesforce initiatives; from discovery through design approval.
• Produce technical design documents, data models, integration specifications, and architecture decision records.
• Evaluate and recommend solution approaches across the Salesforce ecosystem: Sales Cloud, Service Cloud, ServiceMax, Conga CPQ, Conga CLM, Data Cloud (Data 360), Agentforce, and Experience Cloud.
• Design cross-system solutions that account for integrations with middleware (SnapLogic), ERP (SAP), and other enterprise systems.
• Define data flows, API contracts, event-driven patterns, and error handling strategies.
• Conduct fit-gap analysis for new requirements; assessing when to leverage declarative capabilities, custom development, AppExchange products, or third-party solutions.

Senior Business Systems Analyst, CRM

• This position places strong emphasis on Google Cloud Platform (GCP), especially Tekton pipelines, Cloud Storage buckets, and Cloud Functions.
• The engineer will help design event-driven data workflows, automate deployment and testing, and implement cloud security controls as part of daily delivery.
• The role bridges data engineering and analytics, transforming and operationalizing data so teams can consume trusted insights faster.

Vehicle Propulsion Systems Engineer

• Serve as the primary technical implementation contact for Subscriber IT teams across integration, analytics, and AI deployment engagements
• Lead technical discovery sessions to elicit, document, and validate integration and automation requirements
• Build trusted working relationships with Subscriber stakeholders ranging from IT managers and system administrators to enterprise architects
• Translate complex, ambiguous customer requirements into clear and actionable engineering specifications
• Own end-to-end delivery of systems integration projects including HR data synchronization, Single Sign-On (SSO/SAML/SCIM) implementations, application-specific data migrations, and API-driven record updates
• Design and document data mapping specifications, API integration flows, and system architecture diagrams
• Configure, test, and validate integrations in collaboration with Subscriber IT teams and internal Engineering
• Troubleshoot integration failures, data discrepancies, and connectivity issues across implementation phases
• Manage project scope, timelines, risks, and stakeholder communications across concurrent Subscriber engagements
• Partner with internal Engineering and Product teams to implement Agentic AI capabilities within subscriber instances
• Engage Subscriber IT teams to assess workflow automation opportunities and define requirements for AI agent implementations
• Support configuration, testing, and rollout of AI-driven automation solutions including intelligent data processing, decision support agents, and workflow orchestration
• Maintain comprehensive project documentation including requirements specs, integration design documents, test plans, and go-live runbooks

IT Systems Implementation Engineer

• Own and optimize Microsoft 365 services (Teams, SharePoint, Exchange, OneDrive, Copilot)
• Drive adoption of M365 Copilot and modern collaboration tools
• Lead clear, end-user focused communication for M365 changes and updates
• Ensure platform performance, security, and compliance
• Partner with business and IT to deliver M365 solutions aligned to needs
• Establish standards, documentation, and best practices
• Act as escalation point for complex issues and mentor team members
• Track usage and adoption to drive continuous improvement

Principal Systems Engineer

• Supports a global quality management system and related business process platforms.
• Provide day-to-day support for system users, sites, and process owners, including issue resolution, user guidance, and administrative support.
• Gather, analyze, and document business requirements and translate them into practical workflow, form, notification, script, reporting, and configuration solutions.
• Configure, develop, test, and support solutions across new and existing quality processes and related business workflows.
• Write, maintain, or update scripts, and related configuration elements used within system workflows and business rules.
• Support intake, scoping, prioritization, and execution of enhancement and project work, balancing operational support with approved development priorities.
• Perform system administration activities such as site setup or removal, user access support, routing team and group updates, and business structure changes.
• Support testing, validation, deployment, release activities, and hypercare for new solutions, enhancements, and system changes.
• Monitor post-go-live adoption and process adherence, identify configuration gaps or workaround behavior, and escalate opportunities to improve standardization.
• Document business rules, technical design decisions, scripts, support procedures, and release notes to strengthen system continuity and reduce dependency risk.
• Partner with global and regional process owners to support a closed-loop QMS and improve process accountability, reporting, and system integrity.
• Contribute to platform improvement efforts including upgrades, automation, integrations, and other strategic quality systems initiatives.

Systems Engineer jobs in Mexico

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System Engineer

Senior Business Systems Analyst, CRM

Vehicle Propulsion Systems Engineer

IT Systems Implementation Engineer

Principal Systems Engineer

Quality Engineer – Business Process Systems