Quality Engineer – Business Process Systems

Arrow Components

Quality & Business Process Systems Engineer supporting global quality management system at Arrow Electronics. Combining user support, solution development, and process improvement initiatives.

Posted 6/12/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSenior💰 MX$41,042 - MX$64,583 per monthWebsite

About the role

Key responsibilities & impact

Supports a global quality management system and related business process platforms.
Provide day-to-day support for system users, sites, and process owners, including issue resolution, user guidance, and administrative support.
Gather, analyze, and document business requirements and translate them into practical workflow, form, notification, script, reporting, and configuration solutions.
Configure, develop, test, and support solutions across new and existing quality processes and related business workflows.
Write, maintain, or update scripts, and related configuration elements used within system workflows and business rules.
Support intake, scoping, prioritization, and execution of enhancement and project work, balancing operational support with approved development priorities.
Perform system administration activities such as site setup or removal, user access support, routing team and group updates, and business structure changes.
Support testing, validation, deployment, release activities, and hypercare for new solutions, enhancements, and system changes.
Monitor post-go-live adoption and process adherence, identify configuration gaps or workaround behavior, and escalate opportunities to improve standardization.
Document business rules, technical design decisions, scripts, support procedures, and release notes to strengthen system continuity and reduce dependency risk.
Partner with global and regional process owners to support a closed-loop QMS and improve process accountability, reporting, and system integrity.
Contribute to platform improvement efforts including upgrades, automation, integrations, and other strategic quality systems initiatives.

Requirements

What you’ll need

Bachelor’s degree in information systems, engineering, computer science, or a related field.
Typically requires 3–5 years of relevant experience in quality systems, enterprise applications, business systems analysis, workflow platforms, or similar environments.
Experience with an Object Oriented Programming Language.
Experience supporting business users, translating requirements, and contributing to solution design and implementation.
Experience coordinating multiple priorities across support work and project-based deliverables.
Experience with workflow configuration, forms, notifications, business rules, scripts, and reporting.
Experience coordinating or leading projects, including planning, requirements gathering, stakeholder alignment, execution tracking, and delivery support in a business systems or process improvement environment.
Experience with QMS platforms or similar workflow-based enterprise systems preferred.
Knowledge of quality processes such as CAPA, RMA, NCR, audit, training, or document control.
Experience with system testing, validation, deployment support, and hypercare.
Experience supporting global or multi-site enterprise platforms.
Experience with systems integration, automation, or connected enterprise applications.
Experience working in a matrixed organization with cross-functional stakeholders.

Benefits

Comp & perks

30 days of Christmas bonus
40% vacation premium
12 vacation days plus 2 floating days, sick days and holidays
Vision and Dental Assistance
Life Insurance
Healthcare Insurance
10% Food/Pantry Vouchers
Restaurant Vouchers
13% Savings Fund
Wellbeing program for all employees
Growth Opportunities, and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Object Oriented Programming Languageworkflow configurationbusiness rulesscriptsreportingsystem testingvalidationdeployment supportsystems integrationautomation

Soft Skills

issue resolutionuser guidanceadministrative supportrequirements gatheringstakeholder alignmentexecution trackingproject coordinationprocess improvementcross-functional collaborationprioritization