System Administrator

• Manage Windows Server environments (AD, DNS, DHCP, file services)
• Troubleshoot Group Policy and identity issues
• Manage firewall and VPN configurations
• Support VLAN and subnet design within defined standards
• Lead infrastructure upgrades and migrations
• Implement secure Microsoft 365 and other cloud configurations
• Reduce repeat issues through documentation and training

MSP Systems Administrator

• Provide Tier 2/3 support for Windows, macOS, mobile devices, and enterprise applications; troubleshoot hardware, operating system, application, and basic network connectivity issues;
• Assist with endpoint management platforms such as Microsoft Intune, Configuration Manager, and Jamf; support device provisioning, imaging, software installation, and deployment processes;
• Assist with monitoring enterprise systems, servers, and virtual environments; support user account provisioning, access management, and basic group policy administration;
• Create and maintain knowledge base articles and technical documentation to support issue resolution; communicate clearly with end users and stakeholders regarding incidents, service status, and planned updates.
• Build foundational skills in systems administration and platform tools; identify opportunities to improve support processes and efficiency.

Systems and Platform Administrator I

• Administer, operate, and maintain NGDE thin client and virtual desktop systems, ensuring reliable access to multiple networks and virtualized environments
• Monitor NGDE infrastructure health, availability, storage utilization, network routing, and console status, resolving alerts and addressing performance degradations
• Manage enterprise distribution consoles, licensing, session management, routing assignments, authentication sources, and cluster/cell configurations
• Support integration and sustainment of server side and backend components including connection brokers, certificates, device firmware, and virtualization platforms
• Troubleshoot complex NGDE issues including session failures, connectivity problems, certificate issues, authentication errors, and client to cluster routing challenges
• Implement configuration updates, version changes, hardware improvements, and operational adjustments to maintain secure, optimized NGDE environments
• Maintain documentation, system inventories, SOPs, and configuration artifacts supporting change control, sustainment, and continuous improvement
• Collaborate with engineering, network, cybersecurity, endpoint, and virtualization teams to integrate new capabilities, support modernization efforts, and maintain cross domain accessibility
• Apply security patches, client updates, firmware changes, and backend platform fixes across NGDE systems to maintain compliance with security and configuration baselines
• Identify and remediate non compliant NGDE components by reviewing vulnerability and compliance reports, resolving patch exceptions, and validating corrective actions across multi network environments

NGDE Systems Administrator – TS/SCI with Poly

• Provide leadership and help integrate new technologies that get the most out of Clients' IT investments
• Turbocharge your career giving you hands-on exposure to a wide variety of technologies across many different environments

Systems Administrator – Engineer

• Administer, maintain, and monitor Linux-based servers and infrastructure.
• Install, configure, and manage Apache Tomcat application servers.
• Support application deployments, upgrades, patches, and release management activities.
• Troubleshoot and resolve system, application, and infrastructure issues.
• Monitor system performance, availability, and security compliance.
• Collaborate with development, DevOps, and infrastructure teams to ensure successful application deployments.
• Manage system backups, disaster recovery procedures, and server maintenance.
• Maintain technical documentation, deployment procedures, and system configurations.
• Perform root cause analysis and implement corrective actions for recurring issues.
• Participate in after-hours deployments and support activities as needed.

Infrastructure Administrator, Systems Administrator

• Administer, operate, and maintain enterprise user profile management platforms
• Monitor system health, logon times, storage usage, replication, and overall profile performance
• Support profile migrations, transfers, and updates across networks, domains, and environments
• Troubleshoot complex profile related issues
• Implement configuration updates, version changes, architecture optimizations, and operational modifications
• Maintain accurate documentation
• Collaborate with endpoint, VDI, storage, authentication, and cybersecurity teams
• Apply security updates, software patches, and configuration fixes
• Identify and remediate noncompliant profile management components

User Profile Management Systems Administrator – TS/SCI with Polygraph

• Administer and maintain Active Directory forests, domains, trust relationships, replication services, and enterprise directory components
• Manage and troubleshoot identity services, including DNS integrated AD functions, authentication, Kerberos/NTLM, group membership, and object lifecycle management
• Create, maintain, and troubleshoot Group Policy Objects (GPOs)
• Perform Tier 2/3 directory service support
• Support AD integrated services including certificate services, federation services, domain controllers, and directory dependent applications
• Execute domain controller deployments, configuration updates, schema extensions, and lifecycle upgrades
• Monitor AD health, replication status, event logs, and performance
• Maintain directory service documentation, configuration baselines, and operational procedures

Active Directory Systems Administrator – TS/SCI w/Poly

• Ensure integrity, availability, and secure operation of enterprise public key infrastructure services
• Manage certificates, tokens, authentication services, and identity related security functions
• Issue, manage, and maintain certificates, tokens, and authentication credentials for users and systems
• Support full lifecycle PKI operations
• Provide knowledge-based support for customers, Trusted Agents (TAs), and system administrators
• Maintain PKI infrastructure health by monitoring certificate stores, expiration timelines, CRL validation, and associated authentication systems
• Ensure compliance with enterprise multifactor authentication requirements
• Support identity related incident response by diagnosing authentication failures

PKI Systems Administrator – TS/SCI with Polygraph

• Serve as the organizations primary Salesforce technical lead across Sales Cloud and Experience Cloud, including third-party Salesforce tools, driving the ongoing design and expansion of an actively evolving platform, and ensuring the platform architecture is scalable, sustainable, and aligned with organizational goals
• Maintain automated backups of production data and metadata as well as overall data integrity of Salesforce through regular audits and ensure that Program CRM supports Share Our Strengths programmatic and organizational goals; stay abreast of data integrity best practice processes, methods and technology tools
• Manage advanced configuration, including designing and building custom objects and relationships, dynamic forms across complex objects with 400+ fields, automating business processes using Salesforce Flows, creating formula and rollup summary fields, adding and editing fields, changing page layouts, and editing permissions
• Manage and troubleshoot data migrations and integrations from external sources to Salesforce
• Collaborate with IT, Data Analytics, and external developers on bidirectional AWS-Salesforce integration, aligning data mapping requirements, providing solution design input, and conducting ongoing monitoring to ensure data integrity
• Design and build advanced reports, custom report types, and dashboards that aggregate data across multiple objects to support evolving reporting needs
• Create and maintain system documentation infrastructure, templates and standards, and work collaboratively with internal and external stakeholders to ensure documentation is completed for both internally and externally delivered work.
• Lead development of data dictionaries and field mapping resources for core Salesforce objects, supporting data consistency for objects with multiple integrations and cross-departmental users
• Manage data hygiene efforts, including developing and maintaining the organizations duplicate management protocol, implementing necessary validation and duplicate rules, and providing oversight to the CRM Manager and superusers on consistent application
• Proactively make recommendations on system improvements through independent assessment of technical risk, participation in workgroup and requirements gathering processes, and evolving business needs of the department and organization.
• Partner with colleagues to support Share Our Strength's work to be a diverse and inclusive organization, and ensuring this value is embedded in the organization and throughout our work.

Salesforce Systems Administrator

• Provide senior-level systems administration and technical support
• Administer Active Directory and core enterprise services
• Monitor and resolve system administration trouble tickets
• Ensure compliance with applicable DoD and cybersecurity requirements

Senior System Administrator

• Perform all duties assigned to Level I Technicians, including user workstation support for desktops, laptops, 10Zig zero clients, and mobile thin clients.
• Manage user and system accounts across Microsoft Windows infrastructure environments.
• Troubleshoot workstations and servers operating in both physical and virtual environments.
• Install hardware, software, and system updates to support operational requirements.
• Configure Windows operating systems and maintain system settings in accordance with approved standards.
• Perform patch management activities to ensure systems remain current and secure.
• Assess and remediate vulnerabilities by identifying risks and implementing corrective actions.
• Configure and troubleshoot workstation peripherals while providing technical support at remote locations as required.

• Design, implement, troubleshoot, secure, and maintain dedicated Program Information Technology Infrastructure
• Ensure Information Technology infrastructure solutions meet program requirements and schedules
• Oversee system design, integration, hardware and software installation
• Provide solutions to a wide range of difficult problems
• Contribute to completion of specific programs and projects

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