System Administrator

• Support, implement, and maintain Microsoft solutions for clients
• Work alongside senior engineers and architects
• Gain hands-on experience with Microsoft 365, Azure, Active Directory, security platforms, and endpoint management technologies

• Install, configure, maintain, patch, monitor, troubleshoot, and support Army-approved server operating systems, Windows services, enterprise applications, and related infrastructure.
• Support Active Directory and core enterprise services, including user and computer accounts, security groups, permissions, Group Policy, DNS, DHCP, SMTP, file shares, certificate services, and related account/service request processes.
• Configure, maintain, and troubleshoot virtual, storage, and backup environments, including virtual servers, hosts, clusters, VDI components, NAS/SAN resources, file permissions, replication, recovery, disaster recovery, and continuity support.
• Support SCCM and endpoint administration activities, including software packaging, imaging, operating system deployment, patch deployment, third-party software deployment, client health monitoring, inventory, and reporting.
• Support administration and troubleshooting of desktops, laptops, zero clients, specialized software, peripherals, and other endpoint systems as required.
• Apply, document, and remediate STIG requirements; support vulnerability management, IAVA-related activities, scan result review, patching, security updates, POA&Ms, and compliance documentation.
• Provide technical artifacts and documentation supporting ATO, C&A, cybersecurity audits, SOPs, troubleshooting guides, system configurations, architecture diagrams, and accreditation packages.
• Monitor and resolve system administration trouble tickets, coordinate with service providers and technical teams to resolve issues, and support contingency, emergency, exercise, surge, and after-hours requirements.
• Ensure assigned activities comply with applicable DoD, Army, USTRANSCOM, SDDC, information assurance, cybersecurity, and operational requirements.

System Administrator – Intermediate

• Solve complex problems by bringing together a cross-functional team utilizing the teams skills, knowledge and expertise to engineer the required solution.
• Formulate new value through understanding the integration of seemingly disparate components and communicate these ideas effectively and understandably to engineer the solution.
• Provide technical consultation to determine operations feasibility of current and proposed solutions through analysis, problem definition, and requirements and solutions development.
• Participate on critical and highly visible emergency situations to find solutions.
• Ensure that the infrastructure across multiple applications aligns with the overall enterprise architecture goals to minimize rework and ensure assets are effectively and efficiently utilized.
• Collaborate with Architecture, Engineering, and Operations teams to define plans for standardizing, scaling and enhancing our products and services.
• Collaborate with partner organizations to ensure high quality, adherence to standards and best practices, and scalable processes and deliverables for the purpose of maximizing system and resource availability.
• Develop and incorporate methodologies to transition solutions and/or approaches to Operational Teams.
• Strong understanding of Hubspot functionality, architecture, capabilities and overall best practices, with emphasis on Enterprise Sales Hub and Marketing Hub

HubSpot Systems Administrator

• Support and maintain VBA pre-production and testing environments in coordination with internal IT teams and stakeholders.
• Coordinate with testers and development teams to validate new and updated VBA applications prior to deployment.
• Troubleshoot environmental and application-related issues and communicate findings to development teams for resolution.
• Create, manage, and maintain user roles and permissions using Common Security Employee Manager (CSEM).
• Assist with testing and deployment activities for new applications, patches, upgrades, and system enhancements.
• Collaborate with Client Technologies teams to install, configure, and validate updates to VBA systems including:
• - Operating System Deployments (OSD)
• - BIOS updates
• - Windows Feature Updates
• - Microsoft 365 application updates
• Administer and maintain multiple VBA SharePoint environments and sites.
• Configure SharePoint access, permissions, document libraries, and lists for users and project teams.
• Develop and maintain automated workflows using SharePoint Designer and Microsoft Power Automate.
• Design and maintain SharePoint pages and automated processes to support testing coordination and IT operations.
• Work with testing teams to develop and execute automated test scripts using Rational Functional Tester (RFT).
• Utilize Dimensions CM to manage and release application baselines into Beta and Production server environments.
• Lead and facilitate conference calls with testers, IT specialists, developers, and system owners for:
• - Beta testing coordination
• - Troubleshooting activities
• - Deployment planning
• - Installation scheduling
• Send deployment notifications and communications to Alpha, Beta, and Production sites regarding:
• - Application releases
• - Security alerts
• - System patches
• - Upgrades and maintenance activities
• Maintain documentation related to deployments, testing procedures, troubleshooting efforts, and operational processes.

Senior Systems Administrator – Release Management

• Gain Real-World Experience: Work on live projects that will directly impact AU’s overall goals under the mentorship of an AU employee
• Engage with Senior Leaders: Get direct access to and insights from the executives shaping the future of our leagues
• Develop Professionally: Develop and refine your skill set through project based work and professional workshops, culminating in a capstone project and presentation
• Support day-to-day IT operations during the AUSL Season across helpdesk, systems administration, and SSO configuration.
• Take on applied AI development work — designing, coding, and deploying AI agents and automated workflows for internal departments.
• Triage, manage, and resolve Level 1 IT support tickets using the organization's ticketing system.
• Perform hardware and software break/fix support for end users across departments.
• Document issue resolution steps and contribute to the internal IT knowledge base.
• Assist with Single Sign-On (SSO) configuration and SAML 2.0 integration for organizational applications.
• Manage user accounts, groups, organizational units (OUs), and shared drives within Google Admin Console.
• Build and test multi-step agentic workflows where AI models reason across tools, retrieve context, and take actions.

Intern – IT Systems Administrator, AI Analyst

• Respond to end-user calls to clarify and assist the client with problem resolution and hardware/software needs.
• Engender the confidence of clients that work will be completed at the required level of quality.
• Purchase or assist with acquiring approved hardware and software.
• Plan, design, and support Azure, M365 technologies (including Exchange Online, SharePoint, and Teams), global VMware Infrastructure, Client/Server business applications, and server and storage hardware solutions.
• Follow established standard work and best practices; define new standard work as appropriate.
• Identify and correct server-related problems caused by hardware/software failures.
• Document configurations, instructions, and troubleshooting guides for Systems Administrator services and supported technologies.
• Maintain and upgrade infrastructure systems regularly.
• Investigate, provision, and deploy new technologies and solutions to support business and product growth and development.
• Technical Lead on Infrastructure Services’ projects following S&C’s established project management methodology, processes/tools.
• Support project efforts as assigned.
• Record time spent on project tasks and completed project tasks in timesheets.
• Test and document system behavior, performance, and security
• Work with peers and clients to develop hardware/software standards and implementation strategies.
• Work with IT Leadership to develop financial plans and budgets based on alignment with technological innovation and industry standard advancement.
• Create detailed architecture designs for next-generation technologies and create guidelines for enhancements based on current production deployments.

Senior Systems Administrator

• Serve as a point of contact for Workday-related inquiries, troubleshooting and support escalations
• Configure and maintain Workday modules
• Work with the product team on the assessment, testing, support and facilitation of Workday releases including help to coordinate Organizational Change Management activities for software releases, fixes, and upgrades with technical teams and users for the product team.
• Identify opportunities to streamline workflows, automate processes and enhance system functionality to improve overall efficiency
• Create and maintain detailed documentation of programs, systems and processes
• Stay current with industry trends, best practices and new Workday releases to recommend and implement improvements

Workday System Administrator – Temporary

• Serve as the primary administrator and subject-matter expert for Workday Learning, supporting all learning teams and training programs across the business
• Administer and maintain the Workday Learning module, including course creation, enrollment rules, learning campaigns, and content management
• Configure and manage learning campaigns, assignments, curricula, certifications, and compliance training programs
• Maintain system integrity by managing security roles, business processes, configuration updates, and tenant settings
• Partner with the People team, cross-functional L&D teams, and business stakeholders to support training initiatives and translate requirements into system solutions
• Monitor system performance, troubleshoot issues, and provide end-user support
• Maintain data integrity, including auditing learning records, completions, and reporting accuracy
• Generate and analyze reports and dashboards to measure learning effectiveness and compliance
• Support integrations and updates, including Workday releases, testing, and enhancements
• Ensure system configurations align with organizational policies and compliance requirements
• Maintain and expand third-party integrations (e.g., external LMS platforms, content providers)
• Develop and maintain documentation, job aids, and training materials for end users
• Partner with stakeholders to track course compliance and provide regular updates
• Continuously identify opportunities to improve system functionality and user experience

Learning Management System Administrator

• Design, implement, and maintain enterprise Linux infrastructure across on-premises data centers and cloud environments
• Review and analyze process and system specifications to ensure delivery requirements are met across hybrid Linux environments
• Architect and manage containerized infrastructure using Docker and container orchestration platforms
• Design and implement cloud infrastructure solutions on AWS and Azure
• Recommend enhancements and updates to Linux operating systems, system software products, Docker containers, and cloud infrastructure components
• Ensure the Company's Reliability, Availability, and Serviceability (RAS) metrics are sustained
• Document test plans and create/revise Bash, Python, or other scripting languages for automation
• Implement and update monitoring tools for Linux systems, containerized applications, and cloud resources
• Monitor operating system and cloud infrastructure performance to achieve optimum performance levels
• Mentor and supervise junior staff in project-level tasks, Linux administration best practices, Docker containerization, and cloud operations

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