System Administrator

• Perform proactive monitoring of critical environments, identifying and managing events and incidents;
• Ensure compliance with established SLAs for ticket response and resolution;
• Perform initial incident analysis, executing mapped workaround routines and/or contacting responsible teams when necessary;
• Monitor and track the performance, availability and capacity of environments;
• Maintain and update escalation matrices and contact lists for technical teams, managers, vendors and partners, ensuring correct notification of responsible parties during incidents, outages and war rooms;
• Lead and participate in war rooms, recording evidence and relevant information for later analysis;
• Prepare minutes, reports and documentation related to critical and emergency incidents;
• Create rooms for root cause analysis (RCA) activities and Post Mortem processes;
• Open, follow up and escalate tickets with vendors and manufacturers;
• Act in emergency and critical situations to restore services within agreed service levels;
• Identify opportunities for continuous improvement in monitoring and operations.

Trainee Systems Administrator

• Prestar suporte de Nível 1 (N1) aos times de Operação.
• Realizar monitoramento contínuo dos sistemas, identificando e respondendo rapidamente a quaisquer irregularidades.
• Gerenciar a abertura de incidentes, garantindo comunicação eficaz com a Central de Atendimento e os Engenheiros de Produção (EPSs), acompanhando todo o processo até a resolução completa.

Administrador de Sistemas, Trainee

• Planning and documenting complete cloud hosting systems
• Building systems by executing installation, configuration, and testing of cloud resources
• Using automation and configuration management to ensure repeatability and traceability of changes
• Troubleshooting system hardware, software, networks, and operating systems
• Protecting the integrity and security of systems by implementing access controls and monitoring tools
• Maintaining system performance through system monitoring and analysis and performance tuning
• Maintaining internal systems and customer deployment documentation
• Being part of a 24x7 on-call rotation
• Responding to support tickets and incidents in a timely manner

• Responsible for the design, configuration, and maintenance of Windows and LNIX platforms
• Design solutions, automation of service delivery
• Hardware/software/OS/application maintenance
• Platform security
• Build out of globally accessible high-availability products and services
• Support SOC 2 and ISO 27002 compliance activities
• Collaborate with internal teams to support telecom-specific applications and integrations
• Monitor system performance, troubleshoot issues, and provide timely resolutions to minimize downtime
• Ensure compliance with telecom industry standards, data protection regulations, and company policies
• Create and maintain documentation for system configurations, processes, and troubleshooting guides
• Manage user accounts, access permissions, and system resources across enterprise systems
• Support and maintain virtualization platforms (KVM, VMware, Hyper-V)
• Provide technical support to end users

System Administrator jobs in Brazil

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Trainee Systems Administrator

Administrador de Sistemas, Trainee

System Administrator

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