Trainee Systems Administrator

Edge UOL

NOC Systems Administrator Trainee responsible for proactive monitoring of critical environments. Working with innovative technology solutions at Edge UOL, focusing on infrastructure modernization.

Posted 7/20/2026full-timeSão Paulo • 🇧🇷 BrazilEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in monitoring operations and incident management within critical environments, utilizing tools for observability and compliance with IT service governance best practices. Proficient in technical documentation and communication for effective incident reporting and resolution.

Highest-signal resume keywords

Monitoring Operations (NOC)Incident ManagementObservability Tools (Dynatrace, Zabbix, Grafana)Cloud Computing (Azure, Microsoft 365, AWS)ITIL Best Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident AnalysisRoot Cause Analysis (RCA)Disaster Recovery (DR)High Availability EnvironmentsNetwork Infrastructure (VPN, DNS, DHCP, TCP/IP)Web Servers (IIS, Apache)Microsoft Windows ServerLinux Operating SystemsTechnical EnglishContinuous Improvement

Soft Skills

Strong Communication Skills

Tools & Technologies

Microsoft TeamsMonitoring Tools (Dynatrace, Zabbix, Grafana)

Industry Keywords

IT Service GovernanceService Level Agreements (SLA)Incident ResponseEscalation MatricesWar Room Management

Tech Stack

Tools & technologies

ApacheAWSAzureCloudDNSGrafanaLinuxTCP/IP

About the role

Key responsibilities & impact

Perform proactive monitoring of critical environments, identifying and managing events and incidents;
Ensure compliance with established SLAs for ticket response and resolution;
Perform initial incident analysis, executing mapped workaround routines and/or contacting responsible teams when necessary;
Monitor and track the performance, availability and capacity of environments;
Maintain and update escalation matrices and contact lists for technical teams, managers, vendors and partners, ensuring correct notification of responsible parties during incidents, outages and war rooms;
Lead and participate in war rooms, recording evidence and relevant information for later analysis;
Prepare minutes, reports and documentation related to critical and emergency incidents;
Create rooms for root cause analysis (RCA) activities and Post Mortem processes;
Open, follow up and escalate tickets with vendors and manufacturers;
Act in emergency and critical situations to restore services within agreed service levels;
Identify opportunities for continuous improvement in monitoring and operations.

Requirements

What you’ll need

Bachelor's degree completed or in progress in Information Technology, Computer Networks, Information Systems or related fields;
Experience in monitoring operations (NOC) and supporting critical environments;
Knowledge of monitoring and observability tools such as Dynatrace, Zabbix and Grafana;
Knowledge of Microsoft Teams (creating Teams rooms);
Knowledge of Microsoft Windows Server and Linux operating systems;
Knowledge of Cloud Computing environments, preferably Azure, Microsoft 365, AWS;
Knowledge of network infrastructure (VPN, communication links, DNS, DHCP and TCP/IP);
Knowledge of web servers (IIS and Apache);
Knowledge of high availability environments, Disaster Recovery (DR) and clustering;
Strong communication skills for managing, reporting and following up incidents in complex environments;
Knowledge of IT service governance and management best practices (ITIL);
Technical English for reading and interpreting technical documentation.

Benefits

Comp & perks

Position also open to candidates with disabilities (PwD)