Support Engineer

• Займатись технічною підтримкою системи BPMS (Business Process Management System)
• Виконувати адміністративні роботи в системі (усунення помилок, інцидентів, відновлення роботи системи, виконання заявок користувачів)
• Конфігурувати систему BPMS
• Створювати оперативні звіти з БД (СУБД MS SQL)
• Розробляти макрокоманди необхідні для автоматизації процесів в системі
• Налаштовувати метрики моніторингу, контролювати виконання резервування системи
• Встановлювати та тестувати нові патчі для системи
• Взаємодіяти з розробниками системи, контролювати виконання поставлених завдань розробникам системи
• Брати участь в проєктах з розвитку системи

IT Support Engineer L2/L3 – BPMS System

• Work with the Internal Support Manager to develop and execute the Internal support Team vision
• Work with internal staff on support solutions
• Research and develop service related processes and solutions
• Create documentation for support best practices
• Automate existing processes
• Research and deploy new systems and tools to improve efficiency and scalability
• Manage the systems used by staff to perform their duties
• Proactively work cross-functionally to build relationships and rapport amongst highly technical and non-technical co-workers
• Identify potential obstacles and suggest operational and security improvements
• Participate in organizational initiatives to improve functions, processes, and technology for Atlas Technica and clients

Internal Support Engineer

• Own the IT support queue in Slack and Jira — triage, prioritize, and resolve with a bias toward balancing speed and user convenience with security and compliance requirements.
• Provide on-site and remote technical support related to user accounts, corporate services, hardware, software, and SaaS licensing.
• Take full ownership of LAN infrastructure with primary responsibility for the Warsaw office, and oversight across additional locations — reliability, documentation, and proactive risk management.
• Oversee the full lifecycle of corporate hardware: inventory, repair coordination, and timely replacement.
• Administer corporate MDM and SaaS tools with a focus on correct access controls and data governance.

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IT Support Engineer L2/L3 – BPMS System

Internal Support Engineer

IT Support Engineer, L3