Support Engineer

• Onboard new clients and helps them integrate our API & launch payment methods
• Investigate client-reported incidents & assist with questions via ticketing system
• Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch)
• Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues
• Escalate requests to appropriate teams and facilitate/track them through resolution
• Contribute to internal documentation

Technical Support Specialist

• Join our night shift editorial team and work on real-time traffic incident editing for a global mapping platform.
• No prior experience required — we provide full training.
• You’ll work with English-language data, applying clear rules and maintaining focus during night shifts.

Technical Support

• Resolve technical requests in chat across HubSpot, Aircall, Stripe, and other company tools within defined SLAs
• Own the support queue end-to-end: triage incoming requests, prioritize effectively, keep work in progress low, and prevent backlog buildup
• Proactively escalate blocked or high-risk items rather than allowing them to stall
• Support routine operational work and HubSpot administration, including workflows, automations, and reporting
• Build and maintain automations across Slack, Aircall, Stripe, Zoom, and other systems
• Improve internal processes using tools such as n8n, Zapier, and Google Apps Script
• Identify repetitive tasks and continuously look for opportunities to streamline or automate them

Helpdesk Specialist – Technical Support, Operations

• Validate deployments and monitor release activities across different environments
• Assist with CI/CD-related tasks and basic troubleshooting of deployment issues
• Perform game and integration verification after releases
• Analyze application logs and collect technical information for troubleshooting
• Work with REST APIs, Postman, JSON payloads, and configuration files
• Verify launch URLs, domains, and environment-specific configurations
• Assist QA teams and operators with technical investigations and issue resolution
• Collect and analyze HAR logs and browser network traces
• Perform basic database checks using SQL queries
• Escalate complex issues to developers or the TechOps Team Lead engineers when required
• Participate in continuous improvement of operational processes and monitoring practices

Support Engineer jobs in Ukraine

See all jobs on JobTailor

Technical Support Specialist

Technical Support

Helpdesk Specialist – Technical Support, Operations

Trainee Technical Support Engineer