Trainee Technical Support Engineer

EveryMatrix

Trainee Technical Support Engineer role at EveryMatrix, providing support and validation for technical integrations. Engaging in continuous improvement for operational processes in a hybrid environment.

Posted 6/13/2026full-timeLviv • 🇺🇦 UkraineEntry LevelWebsite

Tech Stack

Tools & technologies

MySQLSQL

About the role

Key responsibilities & impact

Validate deployments and monitor release activities across different environments
Assist with CI/CD-related tasks and basic troubleshooting of deployment issues
Perform game and integration verification after releases
Analyze application logs and collect technical information for troubleshooting
Work with REST APIs, Postman, JSON payloads, and configuration files
Verify launch URLs, domains, and environment-specific configurations
Assist QA teams and operators with technical investigations and issue resolution
Collect and analyze HAR logs and browser network traces
Perform basic database checks using SQL queries
Escalate complex issues to developers or the TechOps Team Lead engineers when required
Participate in continuous improvement of operational processes and monitoring practices

Requirements

What you’ll need

Technical Skills Web & Network Basics
Knowledge of HTTP methods
API Testing & Data Structures
Web Troubleshooting & Browser Console(DevTools)
Environments & Deployment Process
Basic knowledge of MySQL
English B1/B2
Soft Skills: Analytical Thinking & Problem Solving
Multitasking & Fast Pace Communication & Fast Learning
Attention to details

Benefits

Comp & perks

Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
3 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance.
Hybrid work schedule is available after the first three months of employment with 80/20 office/home format until the end of 2026.
Starting from 2027, the policy will transition to primarily office-based work, with up to 10 work-from-home days per year with manager approval.
Benefit from two Free Fridays each year, limited to one per quarter.
Daily catered lunch or monthly lunch allowance.
Private Medical Subscription.
Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
Gym allowance.
Corporate English lessons.
Support for New Parents: 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.
On-site massages and frequent team-building activities in various locations.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CI/CDAPI TestingSQLWeb TroubleshootingHTTP methodsJSONPostmanHAR logsNetwork tracesIntegration verification

Soft Skills

Analytical ThinkingProblem SolvingMultitaskingFast Pace CommunicationFast LearningAttention to details