Support Engineer

• Handle the installation, configuration, and decommissioning of end-user technology hardware, including laptops, desktops, tablets, smartphones, printers, and peripherals
• Provide on-site IT support for office corporate events, ensuring the functionality of IT and AV systems, including video conferencing (VC) units and telephony equipment
• Manage IT onboarding and offboarding processes, including the distribution, setup, and collection of end-user devices
• Support local site-specific technology, such as digital signage, printers, lab equipment, and other specialized systems
• Conduct routine inspections and maintenance of IT infrastructure to ensure optimal performance and compliance with standards
• Collaborate with central IT teams and Manage Service Providers to execute tasks and resolve issues requiring on-site intervention
• Act as remote hands to support the resolution of technical related issues, including troubleshooting and hardware replacements
• Document and report on activities, including hardware installations, decommissions, and issue resolutions, following established IT asset management processes
• Ensure adherence to IT security and compliance policies during all on-site activities
• Physically maintain local site IT infrastructure, including servers, UPS, and other end-user equipment as required
• Provide excellent customer service and technical support to end-users and stakeholders during corporate events and day-to-day operations.

IT On-Site Support Engineer

• Performs routine healthcare information system and application support
• Investigates or escalates support issues
• Resolves incidents and services requests
• Assists in the creation and maintenance of training documentation
• Researches, analyzes and makes recommendations for application workflow improvements
• Creates and analyzes reports using multiple reporting mechanisms
• Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies

Applications Support Analyst – Health Plan

• Configure, maintain, and advance systems used in financial aid to support student service, daily operations and processing
• Review, test, and troubleshoot product updates and annual releases
• Drive excellence in service through ongoing department support and calibration
• Participate in important initiatives to collaborate with partners to design and improve all financial aid practices
• Challenge thinking and processes to drive, deliver, and facilitate system initiatives and solutions
• Develop an understanding of the interdependencies and sharing of data within system integrations
• Complete daily support functions connected to the student aid experience
• Perform and monitor financial aid batch processes within the Student Information System
• Provide direct, open, and honest feedback to promote engagement, collaboration, and communication to achieve success
• Other related duties to support Student Financial Services and University goals

Systems and Support Analyst, Financial Aid

• Deliver first-line remote technical support within a single modality
• Resolve a broad range of technical issues
• Ensure high customer satisfaction, regulatory compliance, and accurate service documentation
• Conduct root cause analysis (RCA)
• Document diagnostic steps and resolutions
• Escalate complex issues with detailed case histories to senior engineers
• Collaborate with cross-functional teams to improve service operations

Technical Support Engineer 4

• As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
• Provide front line, first level, technical assistance for consumers.
• Assist with product recommendations and sales inquiries.
• Supporting Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems, within a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and have the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Technical Support & Sales Representative

• Performs routine healthcare information system and application support
• Utilizes analytical skills and experiences to investigate or escalate support issues
• Resolves incidents and service requests
• Assists in the creation and maintenance of training documentation
• Incorporates appropriate presentation techniques to support and/or lead training sessions
• Researches, analyzes and makes recommendations for application workflow improvements
• Creates and analyzes reports created using multiple reporting mechanisms
• Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs
• Promotes and participates in a team approach
• Works with other departments and outside vendors

See all jobs on JobTailor

IT On-Site Support Engineer

Applications Support Analyst – Health Plan

Systems and Support Analyst, Financial Aid

Technical Support Engineer 4

Technical Support & Sales Representative

Applications Support Analyst