Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Gather, analyze, design, develop, modify, test, implement, evaluate, and maintain clinical information technologies to support clinical practice.
• Use data to support clinical decision-making and identify desired outcomes.
• Research, analyze and make recommendations for application work flow improvements and create and analyze reports created using multiple reporting mechanisms.
• Utilize Tier Two/high level of customer service while promoting and participating in the team approach.
• Possess strong problem solving and critical thinking skills, as well as excellent time management and prioritization skills.
• Training presentation techniques and skills.
• Demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work.

Clinical Applications Support Analyst – In Patient Orders

• Provides support to end users for computer, application, system, device issues
• Utilizes technical experience and customer service skill to assist end users to resolve incidents
• Involvement in project planning; installing, configuring, upgrading of computer-related hardware and software
• Identifies, researches, and resolves technical problems of moderate complexity
• Responds to telephone, email, and online requests for technical support
• Documents, tracks, and monitors the problem using applicable systems and tools
• Diagnosis and resolves unique, nonrecurring problems associated with application software and operating systems

Helpdesk Support Technician, Level 2

• The Technical Sales Support will have the opportunity to support the Electrification IBC (Industries, Building, Channel) Sales organization and customers during the proposal process.
• Each day, you will serve as a key technical resource in the assigned area.
• You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation.
• Offering technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications.
• Performing analytic and diagnostic studies to determine the optimal technical solution to meet customer needs and address complex inquiries.
• Developing and maintaining new sales opportunities and resolving specific customer problems; and ensuring achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score (NPS).
• Ensuring the achievement of budget goals, including volume targets and profitable growth, across all assigned product groups and in the respective countries.

Technical Sales Support

• Performs routine healthcare information system and application support
• Utilizes analytical skills and experiences to investigate or escalate support issues
• Resolves incidents and services requests
• Assists in the creation and maintenance of training documentation
• Incorporates appropriate presentation techniques to support and/or lead training sessions
• Researches, analyzes and makes recommendations for application workflow improvements
• Creates and analyzes reports created using multiple reporting mechanisms
• Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs
• Promotes and participates in a team approach
• Works with other departments and outside vendors
• Comfortable managing change with excellent problem solving skills
• Time management and prioritization of tasks on a daily basis
• Proficient verbal and written communication required
• Positive attitude and excellent customer service skills are expected
• Ability to communicate diplomatically across integrated teams
• Good interpersonal skills
• Proficiency with software such as word processing, spreadsheets, databases, and presentation software required

Applications Support Analyst – Health Plan

• Handle the installation, configuration, and decommissioning of end-user technology hardware, including laptops, desktops, tablets, smartphones, printers, and peripherals
• Provide on-site IT support for office corporate events, ensuring the functionality of IT and AV systems, including video conferencing (VC) units and telephony equipment
• Manage IT onboarding and offboarding processes, including the distribution, setup, and collection of end-user devices
• Support local site-specific technology, such as digital signage, printers, lab equipment, and other specialized systems
• Conduct routine inspections and maintenance of IT infrastructure to ensure optimal performance and compliance with standards
• Collaborate with central IT teams and Manage Service Providers to execute tasks and resolve issues requiring on-site intervention
• Act as remote hands to support the resolution of technical related issues, including troubleshooting and hardware replacements
• Document and report on activities, including hardware installations, decommissions, and issue resolutions, following established IT asset management processes
• Ensure adherence to IT security and compliance policies during all on-site activities
• Physically maintain local site IT infrastructure, including servers, UPS, and other end-user equipment as required
• Provide excellent customer service and technical support to end-users and stakeholders during corporate events and day-to-day operations.

Support Engineer jobs in South Dakota

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Network Support Technician

Clinical Applications Support Analyst – In Patient Orders

Helpdesk Support Technician, Level 2

Technical Sales Support

Applications Support Analyst – Health Plan

IT On-Site Support Engineer