Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Manage the incoming call log of service issues, prioritize tasks, and respond to service requests promptly and efficiently.
• Conduct on-site visits to customer locations to install, maintain, repair, and troubleshoot high-security barrier and fence systems.
• Diagnose and resolve technical issues related to both active and static barrier products, including hydraulic-powered actuated barriers and electric-powered barriers.
• Utilize your expertise in Programmable Logic Controllers (PLC) to troubleshoot PLC-controlled systems, ensuring proper functionality and addressing any programming or communication issues.
• Collaborate with the engineering and technical support teams to identify product recalls, implement field retrofits, and execute product improvements based on customer feedback and performance evaluations.
• Provide technical guidance and support to customers during the installation and configuration of high-security fence products for Government, Military, and Power Utility applications.
• Conduct site visits and inspections to ensure product installations comply with specifications, standards, and safety regulations.
• Create detailed service reports, including documentation of service activities, findings, and recommendations for further action or improvements.
• Maintain accurate records of service activities, customer interactions, and equipment maintenance history.
• Other duties as assigned.

Technical Support

• Become a Platform Expert: Develop and maintain deep knowledge of the Submittable platform, understanding diverse customer use cases and our internal processes inside and out.
• Advocate for the User: Provide empathetic support and maintain high customer satisfaction at all stages of the customer journey
• Solve Problems in Real-Time: Respond to and track customer inquiries via calls, chats, and emails, tackling everything from software navigation and technical troubleshooting to billing questions.
• Guide and Empower: Offer users proactive guidance, creative solutions, and best practices to help them get the most out of their experience.
• Anticipate Needs: Proactively address customer concerns before they happen
• Keep Resources Sharp: Maintain the accuracy of our customer help resources as our product continues to evolve.
• Bridge the Gap to Product: Identify, test, and report software "bugs" and relay customer enhancement requests to our Product team to help build a better Submittable.

Technical Support Specialist

• Responsible for maintaining hardware standards in the CFSB office space for consistency of installations, quality and appearance of cabling, labeling, documentation, asset management, ticket and process compliance, and meeting SLA’s
• Accountable for the installation, removal, modifications, and/or relocations of hardware in all locations consistent with job specifications and ensuring schedules and standards are met
• Responsible for configurations, installs, repairs, and troubleshooting issues related to hardware performance on end-user devices
• Responsible for reviewing and revising quality control processes as necessary and developing/documenting standard work methods
• Accountable for maintaining hardware related output queues (incident, service request, change management)
• Responsible for in-depth troubleshooting of hardware related problems
• Responsible for assisting in maintaining the change management database and hardware inventory at operating locations
• Responsible for assist in the development/maintaining of best practices and procedures for the team
• Accountable for on-call support for incidents within the organization
• Responsible for performing duties following all safety guidelines and corporate policies
• Responsible for performing additional duties as assigned

End User Support Analyst

• Receiving escalations from on-site Level 1–3 teams, triaging root cause hands-on
• Engaging directly with HPE engineers
• Translating field-observed symptoms into actionable technical requirements
• Training and enabling a managed services team field engineers
• Monitoring customer environments; triaging alerts and contributing to dashboard and observability improvements
• Conducting on-site work at customer locations
• Hardening environments to DISA STIG requirements

Support Engineer jobs in Oklahoma

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Network Support Technician

Technical Support

Technical Support Specialist

End User Support Analyst

Principal Product Support Engineer, Level 4 – Clearance Required: Secret