Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Monitor automated alerts
• Escalate service outages promptly
• Help customers during service disruptions

Tier 2 Technical Support – High-Speed Fiber Internet

• Act as the dedicated technical lead for enterprise customers, spearheading the resolution of complex cloud issues and Microsoft Azure integrations.
• Architect and develop sophisticated performance telemetry dashboards using web development tools to provide customers with proactive system stability insights.
• Collaborate directly with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through the development lifecycle.
• Provide strategic guidance on database customizations and operational best practices to enhance software effectiveness and business alignment.
• Manage high-priority support cases with rapid response times, ensuring enterprise-level service delivery and continuity across complex workflows.

Enterprise Support Engineer

• Provide first-line technical support to customers via email, phone, and online platforms
• Deliver software training sessions both remotely and onsite at client locations worldwide
• Build and maintain strong working relationships with existing and prospective clients
• Analyze customer environments and challenges to identify technical issues and design integrated solutions
• Document workflows, standard operating procedures, and technical knowledge for internal and client use
• Support marketing and sales initiatives, including participation in international conferences and exhibitions
• Provide expert consultancy services as experience and expertise deepen in the role

Support Engineer jobs in New Hampshire

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Network Support Technician

Tier 2 Technical Support – High-Speed Fiber Internet

Enterprise Support Engineer

Hydrographic Technical Support Consultant