Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Monitors and tracks operational projects across multiple business units to ensure timely completion and compliance with contractual requirements.
• Conducts data analysis, auditing, and reporting to identify trends, maintain accuracy, and provide actionable insights for leadership and clients.
• Collaborates with cross-functional teams and clients to research and resolve operational issues, implement process improvements, and support the development of standard operating procedures.
• Maintains confidentiality of sensitive information, adheres to security policies, and demonstrates expertise across a variety of operational processes.

Operations Analyst

• Serves as the primary technical position responsible for the proper operation, maintenance, and support of Partners Bank’s back-office equipment and systems
• Responsible for provisioning PC’s, Laptops, and mobile devices and related equipment service and support activities
• Ensures the technology services procedures manual is updated on a regular basis
• Effectively supports bank employees with varying degrees of technical expertise
• Ensures installed end user equipment is properly functioning and supported
• Responsible for documenting end user device functionality related functions
• Responsible for ensuring all technology services duties are performed in compliance with internal procedures and regulatory requirements
• Manages the bank’s hardware assets to include tracking, updating and recommendations for replacement technologies
• Works with other Information Technology personnel in designing, implementing, and supporting an effective system access and security environment
• Manages the bank’s helpdesk request process and triages tickets, escalating as defined by policy
• Maintains awareness of new technologies and determines the best course of action to obtain strategic advantage without subjecting the bank to any undue risk
• Maintains Information Security requirements as required by bank policy and regulation
• Provide level one monitoring of end point protection to include Anti-virus alerts and predefined IT Event Monitoring Alerts
• Assist Senior IT Personnel in the standardization, configuration, testing, and documentation of computer hardware, networking software and operating system software
• Provides necessary training to Partners Bank personnel on operational and support topics
• Manages onboarding tasks for new employees or internal job changes
• Assists with end user updates and patches
• Assists with tracking, managing, and updating Bank Applications in a timely manner
• Maintains a working knowledge of Microsoft Desktop Applications, other third-party applications, and bank specific applications
• Assumes the role of Subject Matter Expert (SME) for technology related to job functions
• Develops, updates, manages, and documents standard bank desktop images
• Assume additional responsibilities as requested

Helpdesk Support Analyst

• Become a Platform Expert: Develop and maintain deep knowledge of the Submittable platform, understanding diverse customer use cases and our internal processes inside and out.
• Advocate for the User: Provide empathetic support and maintain high customer satisfaction at all stages of the customer journey
• Solve Problems in Real-Time: Respond to and track customer inquiries via calls, chats, and emails, tackling everything from software navigation and technical troubleshooting to billing questions.
• Guide and Empower: Offer users proactive guidance, creative solutions, and best practices to help them get the most out of their experience.
• Anticipate Needs: Proactively address customer concerns before they happen
• Keep Resources Sharp: Maintain the accuracy of our customer help resources as our product continues to evolve.
• Bridge the Gap to Product: Identify, test, and report software "bugs" and relay customer enhancement requests to our Product team to help build a better Submittable.

Support Engineer jobs in Maine

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Network Support Technician

Operations Analyst

Helpdesk Support Analyst

Technical Support Specialist