Helpdesk Support Analyst

Partners Bank

Helpdesk Support Analyst for Partners Bank managing IT systems and back-office equipment. Responsible for device provisioning, support, and maintaining operational compliance.

Posted 6/24/2026full-timeSpringvale • Maine • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Serves as the primary technical position responsible for the proper operation, maintenance, and support of Partners Bank’s back-office equipment and systems
Responsible for provisioning PC’s, Laptops, and mobile devices and related equipment service and support activities
Ensures the technology services procedures manual is updated on a regular basis
Effectively supports bank employees with varying degrees of technical expertise
Ensures installed end user equipment is properly functioning and supported
Responsible for documenting end user device functionality related functions
Responsible for ensuring all technology services duties are performed in compliance with internal procedures and regulatory requirements
Manages the bank’s hardware assets to include tracking, updating and recommendations for replacement technologies
Works with other Information Technology personnel in designing, implementing, and supporting an effective system access and security environment
Manages the bank’s helpdesk request process and triages tickets, escalating as defined by policy
Maintains awareness of new technologies and determines the best course of action to obtain strategic advantage without subjecting the bank to any undue risk
Maintains Information Security requirements as required by bank policy and regulation
Provide level one monitoring of end point protection to include Anti-virus alerts and predefined IT Event Monitoring Alerts
Assist Senior IT Personnel in the standardization, configuration, testing, and documentation of computer hardware, networking software and operating system software
Provides necessary training to Partners Bank personnel on operational and support topics
Manages onboarding tasks for new employees or internal job changes
Assists with end user updates and patches
Assists with tracking, managing, and updating Bank Applications in a timely manner
Maintains a working knowledge of Microsoft Desktop Applications, other third-party applications, and bank specific applications
Assumes the role of Subject Matter Expert (SME) for technology related to job functions
Develops, updates, manages, and documents standard bank desktop images
Assume additional responsibilities as requested

Requirements

What you’ll need

One to three years of experience in a hands-on Helpdesk Support role or equivalent position
Desirable but not required certifications such as CompTIA A+, Microsoft Certified IT Professional
Ability to work flexible schedules
Ability to work onsite and remotely as needed
Working knowledge of Information Technology Infrastructure Library (ITIL)
Working knowledge of Information Security Principles
Experience in PC and Mobile Device life cycle management
Strong interpersonal skills that include listening, teamwork, responsibility, dependability, leadership, motivation, flexibility, patience, and empathy
Excellent problem-solving skills
Excellent communication and collaboration skills
Ability to multitask in a fast-paced environment
Desire for continuous education

Benefits

Comp & perks

generous compensation and benefits
opportunities for growth
flexible work schedules

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Helpdesk SupportPC provisioningMobile device managementEnd user device functionalityEndpoint protectionComputer hardware configurationNetworking softwareOperating system softwareDesktop image managementIT Event Monitoring

Soft Skills

Interpersonal skillsTeamworkDependabilityLeadershipMotivationFlexibilityPatienceEmpathyProblem-solvingCommunication

Certifications

CompTIA A+Microsoft Certified IT Professional