Strategy

• lead the strategic vision for how Fidelity incentivizes and rewards customer behavior to drive deeper engagement, loyalty, and long-term value
• define and build the next generation loyalty program, grounded in customer insight and aligned to enterprise growth priorities
• develop the loyalty strategy roadmap, including guiding principles, program design, and measurement framework, ensuring a consistent and scalable approach across the Fidelity consumer base
• establish a clear view of high-value behaviors and lifecycle opportunities, translating them into actionable marketing strategies
• lead an outside-in approach to strategy development, leveraging customer research, interviews, and analysis of NPS and engagement drivers to shape differentiated experiences that strengthen relationships and increase retention
• guide test-and-learn initiatives to refine program components and optimize impact over time

Head of Loyalty Strategy

• Conduct competitive research to identify trends, opportunities, and threats in the workplace benefits space.
• Translate complex data into clear insights that inform decision-making across product, sales, and relationship management teams.
• Develop and communicate a strong point of view on market dynamics and implications for Fidelity.
• Build and maintain relationships with internal stakeholders and external research vendors.
• Transform large datasets and apply analytical techniques to uncover meaningful patterns and opportunities.
• Present findings through compelling written, verbal, and visual storytelling tailored to executive and cross-functional audiences.

Senior Manager, Market & Competitive Strategy

• Innovate and drive growth for Fidelity Philanthropic Services
• Evaluate customer needs and analyze market trends
• Identify growth opportunities within business portfolio strategy
• Inform decisions on offerings to develop, maintain, or retire
• Maximize overall portfolio value and competitiveness in the marketplace

Manager, Strategic Initiatives

• Drive business growth and optimize customer experience
• Shape company data-driven strategy for commercialization
• Oversee connected car technologies
• Collaborate with cross-functional teams
• Lead partnerships for connected vehicle services

Director, EBO Strategy, Data & Connectivity

• Looking for your next opportunity to innovate and drive growth? Fidelity Philanthropic Services (FPS) is seeking a highly motivated individual that can use their strong analytical, communication, and problem-solving skills to contribute to strategy, planning, and implementation of new, innovative offerings for FPS.
• This individual will play a key role in the development of business portfolio strategy across FPS’ products and services for current and future customer segments.
• Reporting to the Head of Product Portfolio Strategy, you will be responsible for delivering on FPS’ long-term strategic vision by evaluating customer needs, analyzing market trends, and identifying growth opportunities.
• Leveraging a passion for strategic thinking, product innovation, and philanthropic giving, your primary responsibility will be to inform decisions on which offerings to develop, maintain, or retire, maximizing overall portfolio value and competitiveness in the marketplace.

Director, Strategic Initiatives

• Delivering enterprise thought leadership, strategic partnership, process improvements, and analysis expertise across product management, engineering and architecture teams to ensure we are creating and providing the maximum value.
• Providing strategic and programmatic technical guidance across teams and business units to relay expectations and guidelines to manage timelines and deliverables.
• Working closely with business and technical leaders, product managers, and development teams to advance program agendas that provide executive visibility, transparency, and alignment.
• Maintaining a strong focus on continuous improvement to provide new and enhanced opportunities for alignment, future direction, and optimization across multiple Business Units.
• Influencing others to align to new or evolving standards, best practices, and process improvements.
• Designing key inputs and outputs of people and processes for existing and new routines such as QTR, MYP, QBR, Quarterly Plannings, etc.
• Delivering clear, concise, executive-level reporting, communications, and documentation to address risks and issues.

Strategy jobs in Rhode Island

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Head of Loyalty Strategy

Senior Manager, Market & Competitive Strategy

Manager, Strategic Initiatives

Director, EBO Strategy, Data & Connectivity

Director, Strategic Initiatives

Vice President, Strategic Initiatives Lead