Strategy

• This job is responsible for supporting the development and execution of strategic initiatives
• Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives
• The Claims Strategy Manager will lead strategic initiatives within Consumer and Small Business Claims
• Work horizontally across Client Protection and the broader enterprise to advance strategic initiatives
• Responsible for driving innovation, influencing cross‑functional partners, and delivering data‑driven solutions
• Focus on innovation, simplification, and operational excellence to streamline claims processes
• Engage with key stakeholders and business leadership to deliver on business objectives
• Identify trends and opportunities using data, analytics, and emerging technology

Bus Strategy & Initiatives Manager – Claims Business Strategy

• Supporting the development and execution of strategic initiatives and processes
• Defining, developing, executing, monitoring, and/or refining strategic initiatives
• Leading innovation by championing large scale change initiatives
• Managing the Claims letter inventory
• Supporting the delivery of key strategic initiatives
• Building and maintaining strong strategic partnerships with stakeholders

Strategic Initiatives Manager – Claims Client Communication

• Design and lead workforce partnership strategies that support Nava’s long-term talent and workforce goals
• Build and manage relationships with universities, academic institutions, workforce development organizations, training partners, and other external talent ecosystems
• Develop creative workforce strategies that expand access to emerging, early-career, and nontraditional talent pipelines
• Lead and scale strategic workforce programs, including apprenticeship, early-career, and workforce development initiatives
• Identify future workforce needs and build talent pathways that align with Nava’s long-term business strategy and evolving skill demands
• Partner closely with Talent Acquisition, business leaders, and external stakeholders to align workforce strategies with organizational priorities
• Design and implement strategic talent initiatives that improve workforce readiness, talent access, and long-term workforce sustainability
• Own the end-to-end lifecycle of workforce programs and partnerships from strategy and design through execution, measurement, and continuous improvement
• Lead cross-functional execution of workforce and partnership initiatives, ensuring strong collaboration, adoption, and measurable outcomes
• Develop and maintain external partnership frameworks, engagement strategies, and success models for long-term workforce impact
• Define success metrics, monitor program and partnership performance, and use data and insights to continuously improve outcomes
• Build reporting and program health metrics to assess partnership value, pipeline effectiveness, and long-term workforce impact
• Ensure workforce strategies and partnerships are scalable, sustainable, and aligned with Nava’s values and long-term growth strategy

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Bus Strategy & Initiatives Manager – Claims Business Strategy

Strategic Initiatives Manager – Claims Client Communication

Workforce Partnership – Talent Strategy Manager