Solutions Engineer

• Collaborate with our Nation’s largest Public Safety agencies to understand their needs and develop tailored drone solutions as a trusted expert and integral member of the Major Accounts Team.
• Conduct product demonstrations and ensure the smooth integration of technology into customer agency operations and existing data management systems.
• Assist with the coordination, and provide technical support, for “early access” pilot programs of Skydio products.
• Gather and analyze customer feedback to inform product improvements and enhancements.
• Work closely with cross-functional teams to support the development and execution of customer projects, including the development of Customer Success Plans and dock installation site readiness.

Senior Solutions Engineer

• Own data modeling, integration design, and governance across every engagement
• Map customer data and Instacart's data ontology together
• Establish integration patterns between the Intelligence Platform and partner systems
• Bridge partner technical requirements with Instacart R&D roadmaps, APIs, and SDKs
• Prototype and code in real-time alongside partners
• Review designs and unblock the Forward Deployed Engineers
• Codify reusable integration patterns into scalable architecture templates

AI Solutions Architect

• Support our sales team for integration buildouts that support our largest and most critical deals.
• Serve as the go-to expert for API and ERP/ecommerce/marketplace system integrations, including NetSuite, Temu, Macy’s, and others.
• Act as a technical escalation point for large or at-risk deals and integration projects.
• Mentor junior Solutions Architects and establish internal best practices and reusable patterns and documentation for integration design.
• Interface directly with customers to collect user requirements and system documentation.
• Evaluate and improve the processes around scoping, documenting, and delivering integration projects.
• Coordinate with executive-level stakeholders internally and externally to ensure alignment on integration priorities.
• Support high-stakes merchants, developers, and partners on integrations projects that are built by them.
• Other duties/responsibilities as necessary.

Lead Solutions Architect

• The Senior PEGA Business Solutions Architect is a hands-on, outcomes-oriented leader who partners with business and technology stakeholders to design, validate, and deliver end-to-end solutions centered on the PEGA platform.
• You will own discovery for high-impact initiatives across claims, servicing, and operations—translating strategy into executable workflows, case lifecycles, and decisioning while ensuring scalability, compliance, and an excellent associate and customer experience.
• The Solutions Architect is responsible for designing and delivering technology solutions that align with Genworth’s business objectives and enterprise architecture standards.
• This role bridges business requirements and technical implementation, ensuring solutions are scalable, secure, and compliant.
• Translate business requirements into technical designs for applications, data, and infrastructure.
• Ensure solutions comply with Genworth’s Architecture Design Framework (ADF) and EA principles.
• Collaborate with Enterprise Architects, Principal Architects, and development teams to maintain consistency and reuse patterns.
• Participate in Architecture Review Board (ARB) processes and prepare solution review documentation.
• Provide technical leadership during solution implementation and integration.
• Lead business architecture for complex programs: process modeling, case/lifecycle design, persona & channel strategy, and data/interface mapping in Pega.
• Facilitate requirements discovery (journey mapping, use cases, BRDs, epics/stories) and align them to Pega capabilities, frameworks, and guardrails.
• Define solution scope, MVPs, and incremental releases; balance business outcomes, operational risk, compliance, and technical constraints.
• Partner with Product Owners, UX, and Pega SSAs/CSAs to translate business rules into decision strategies, DCO assets, and testable acceptance criteria.
• Establish functional designs, mockups, prototypes, and test plans; lead SIT/UAT to validate value realization and readiness for production.
• Coach agile teams and stakeholders on Pega methodology and best practices; mentor other BSAs and evangelize continuous improvement.
• Contribute to platform governance: backlog triage, reuse standards, data quality, and compliance documentation; support audits where needed.
• Support business cases and roadmaps with measurable KPIs (cycle time, STP rate, NIGO reduction, CSAT, operational cost)

Senior Pega Business Solutions Architect

• Support specification and design activities within the building and construction industry
• Partner with mechanical engineers, building owners, and developers to design and specify building automation solutions
• Apply deep technical expertise to strengthen customer relationships and influence system design decisions
• Provide design and engineering support for building systems including HVAC, power monitoring, lighting, sustainability initiatives, and other integrated sub-systems
• Help position ALC as the building automation leader in the engineering community
• Assist design teams in developing and specifying Automated Logic building automation solutions
• Support ALC factory-owned branches and authorized dealers through training and marketing initiatives

Solutions Consultant

• Serve as the senior technical point of contact for partners integrating with NinjaTrader APIs, providing expert guidance on authentication, endpoints, data models, and architectural best practices
• Partner directly with external engineering teams to debug complex integration issues, conduct code reviews of their implementations, and accelerate time-to-production
• Collaborate closely with Technical Account Managers to deliver a seamless partner experience, translating business requirements into technical solutions and providing real-time support during critical integration milestones
• Diagnose and resolve complex API issues spanning WebSocket connections, REST endpoints, and real-time data feeds, often under time pressure with high-value partners
• Own the quality standard for API support, establishing best practices for troubleshooting, documentation, and partner communication that the broader team can follow
• Build and enhance internal tools, scripts, and diagnostic utilities that improve support efficiency and enable faster issue resolution
• Drive continuous platform improvement by synthesizing partner feedback into actionable recommendations for Product and Engineering, influencing the API roadmap
• Mentor junior team members on technical troubleshooting, partner communication, and maintaining composure in high-stakes situations
• Develop deep expertise in NinjaTrader's evaluation platform, trading systems, and API architecture to provide authoritative technical leadership

Senior Solutions Engineer, Evaluation Services

• People management including coaching and developing a team of Clinical Solutions Specialists
• Clinical strategy and execution which starts with owning the clinical engagement model across the customer journey, ensuring consistent, high-quality demonstrations, training, and adoption support.
• Partnering with sales and the commercial team to support pipeline strategy, deal execution, and regional coverage planning.
• Customer success and adoption leadership collaboration to drive clinical adoption, utilization and value realization.
• Acting as a liaison for cross-functional collaboration and enablement with Product, Engineering, Marketing, and Regulatory/Quality teams.
• Responsible for ensuring compliance and professional standards across the team to include, but not limited to, regulatory and quality standards applicable to medical devices and SaMD.

Clinical Solutions Manager – US East Region

• Discovering Customer Requirements: Diagnose technical and business pain, confirm root causes and negative consequences. Engage key stakeholders to confirm desired future state, mapping it to success metrics and business outcomes. Support customer digital sales rooms, providing technical input and ensuring alignment between sales and technical teams.
• Validating Solution Fit: Lead workshops, trials, or POCs to validate solution fit with business objectives. Position competitive advantages to influence trial success criteria. Guide customer teams to integrate our solutions into their data stacks during trials while driving measurable business outcomes. Support technical aspects of credit sizing estimates.
• Customer Onboarding and Growth: Actively support customer cadences and business review meetings ensuring platform adoption, achievement of business goals, and driving customer engagement. Identify and drive opportunities for upselling and expansion, ensuring customers realize value by increasing platform consumption through new workloads and groups. Cultivate trusted advisor relationships with customers through cadences to set up technical infrastructure, rapidly achieve first value, and create long term customer engagement. Monitor adoption dashboards for key success indicators, proactively driving consumption upward, and ensuring the timely resolution of issues.
• Marketing and Thought Leadership: Create technical content and case studies that demonstrate how Matillion’s solutions address customer challenges. Represent Matillion as a technical expert at industry events, conferences, and user groups, fostering a strong brand presence.
• Product Feedback & Improvement: Collect and communicate customer feedback to the Product and Engineering teams, ensuring continuous product improvements and alignment with market needs. Stay informed about industry trends and best practices in data integration, cloud computing, and data transformation, sharing insights with both customers and internal teams.

Solution Architect

• Drive 3D-HI process development efforts for advanced packaging solutions
• Collaborate with engineers and vendors on projects
• Develop expertise in processes, materials, and tooling
• Drive data analysis and resolve process integration issues
• Mentor and guide new hires

MTS 3D Heterogeneous Integration Engineer

• Be a Trusted Advisor: Partner with prospects, customers, and stakeholders to ensure our solutions align with their technical and strategic goals, providing insights and recommendations that enhance both implementation and long-term outcomes.
• Own the Technical Sales Process: Lead technical discovery, deliver compelling demos, build proofs of concept, and drive technical evaluations — ensuring seamless handoffs to Implementation and Customer Success teams.
• Create Strategic Solutions: Design tailored solutions that demonstrate the transformative potential of Submittable's Grants Management products for government and public sector customers.
• Foster Collaboration: Work cross-functionally with Sales, Product, Engineering, and Customer Success to deliver holistic, scalable solutions.
• Support RFP/RFI/RFQ Responses: In coordination with the Alliances and RFP Manager, assess solution fit, respond to functional and technical elements, coordinate security questionnaires, and provide demonstrations and follow-up documentation.
• Own Pre-Sales Documentation & SOWs: Lead the creation of high-quality pre-sales documentation and Statements of Work that accurately scope projects and set customers up for success.
• Elevate the Practice: Develop and refine tools, processes, and collateral to advance our Solutions Engineering capabilities and improve scalability.
• Inspire Action: Represent Submittable at conferences, webinars, and external engagements to highlight our mission and showcase the impact of our solutions.
• Maintain Expert-Level Platform Knowledge: Become a true product expert — understanding how Submittable's solutions solve customer problems and deliver value, with a commitment to continuous self-learning.
• Travel: Be available to travel up to 25% of the time for on-site prospect and customer engagements.

Enterprise Solutions Engineer

• Be a Trusted Advisor: Partner with prospects, customers, and stakeholders to ensure our solutions align with their technical and strategic goals, providing insights and recommendations that enhance both implementation and long-term outcomes
• Own the Technical Sales Process: Lead technical discovery, deliver compelling demos, build proofs of concept, and drive technical evaluations — ensuring seamless handoffs to Implementation and Customer Success teams
• Create Strategic Solutions: Design tailored solutions that demonstrate the transformative potential of Submittable's Grants Management products for nonprofit and corporate customers
• Foster Collaboration: Work cross-functionally with Sales, Product, Engineering, and Customer Success to deliver holistic, scalable solutions
• Own Pre-Sales Documentation & SOWs: Lead the creation of high-quality pre-sales documentation and Statements of Work that accurately scope projects and set customers up for success
• Maintain Expert-Level Platform Knowledge: Become a true product expert — understanding how Submittable's solutions solve customer problems and deliver value, with a commitment to continuous self-learning
• Inspire Action: Represent Submittable at conferences, webinars, and external engagements to highlight our mission and showcase the impact of our solutions
• Build Domain Expertise: Develop and maintain knowledge of our markets, competitors, industry-wide challenges, and ongoing trends

Mid Market Solutions Engineer

• Own the end-to-end technical implementation for strategic clients, from initial data ingestion to complex group configurations in the Syndio platform.
• Use advanced AI prompt engineering to navigate product exceptions and architect creative solutions for unique client edge cases that 'out of the box' features don't yet cover.
• Ensure the platform isn't just 'live'; it’s embedded. You will design configurations that make Syndio an indispensable part of a client’s daily HR and compensation workflow.
• Work with modern integration tools and help migrate existing clients to our new, high-scale Implementation Platform.
• Provide direct feedback to the Core Engineering and Product Teams and in some cases directly build the core product to help shape.

Senior Forward Deployed Engineering Solutions Consultant

• Facilitate the implementation, configuration, and optimization of the Fivetran platform and product suite
• Define requirements and facilitate an architecture and integration that fulfills those requirements
• Facilitate the optimization of the implementation through performance tuning
• Enable customers to take responsibility for the installation once it has been tested and is ready for deployment
• Collaborate with customer and internal stakeholders to resolve issues and support use cases

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