Solutions Engineer

• Lead technical discovery, demos, and validation to show how GitLab's AI-powered DevSecOps platform meets customers' technical and business needs across the full lifecycle.
• Drive the technical evaluation process as the directly responsible individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments.
• Collaborate with Account Executives and regional sales teams across MENA to shape and execute account strategies that support new customer acquisition and expansion.
• Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven transformation and enabling them to become GitLab advocates.
• Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment.
• Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning.
• Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners.
• Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.

Solutions Architect – MENA

• Develop trusted relationships with client executives and technical stakeholders, acting as both a business and technical advisor.
• Lead customer workshops focused on VMware technologies, private cloud adoption, data centre modernisation, hybrid cloud architectures, and platform transformation strategies.
• Design and position solutions leveraging VMware Cloud Foundation (VCF), vSphere, NSX, VMware Aria Suite, Tanzu, and complementary technologies.
• Assess customer requirements and develop solution architectures that address current and future business objectives.
• Lead complex presales engagements, coordinating with Subject Matter Experts (SMEs), Product Management, Sales, and Delivery teams.
• Produce high-quality proposals, RFI/RFP responses, bids, and Statements of Work (SoWs) that clearly articulate customer requirements, solution designs, project scope, and delivery effort.
• Provide specialist guidance on VMware platforms, migration strategies, infrastructure transformation, and hybrid cloud adoption.
• Identify buying signals, compelling events, key stakeholders, and potential barriers to successful sales outcomes.
• Anticipate and address technical and commercial objections, reducing customer risk and increasing confidence in Rackspace solutions.
• Advise customers on infrastructure operations, platform governance, cloud strategy, and transformation roadmaps.
• Estimate project effort, resource requirements, and delivery approaches using Agile, Waterfall, or hybrid methodologies.
• Maintain accurate pipeline, opportunity, and customer engagement information within Salesforce.
• Contribute to the development of the wider solutions organisation through mentoring, knowledge sharing, and technical leadership.
• Maintain deep expertise in VMware technologies and stay current with industry developments and market trends.

Senior Solutions Architect, VMware

• Develop partner-led solutions aligned to Splunk + Cisco priorities
• Analyze partner customer base and market positioning
• Conduct architecture reviews and validate partner-designed solutions
• Build and sustain a regional partner technical community
• Support progression of strategic opportunities

Partner Solutions Engineer

• Act as the primary, dedicated point of contact for many of Ookla’s highest valued customers
• Actively develop and grow relationships across your customer’s business and technical organizations
• Educate, train, and support our clients to ensure optimum utilization of our product suite
• Act as the primary resolution function for any issues or questions raised by your customers
• Personally troubleshoot customer-facing business and technical issues
• Engage with Director and C-Level executives in support of their business needs
• Partner internally with the sales team to periodically review account health and identify opportunities for future growth
• Champion and advocate for customer requirements within Ookla
• Participate in customer requested meetings (onsite or via phone)
• Continually develop your own knowledge and application of new technologies to support and enable growth of our customers
• Think strategically about business, product, and technical challenges
• Leverage AI tools to improve efficiency in reporting, analysis, customer communication, and internal workflows
• Identify opportunities to automate repetitive tasks

Customer Solutions Manager

• Act as the primary, dedicated point of contact for many of Ookla’s highest valued customers
• Actively develop and grow relationships across your customer’s business and technical organizations
• Educate, train, and support our clients to ensure optimum utilization of our product suite
• Act as the primary resolution function for any issues or questions raised by your customers
• Personally troubleshoot customer-facing business and technical issues, and drive issue escalation within Ookla as needed
• Engage with Director and C-Level executives in support of their business needs
• Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities
• Champion and advocate for customer requirements within Ookla (be their voice)
• Participate in customer requested meetings (onsite or via phone)
• Continually develop your own knowledge and application of new technologies to support and enable growth of our customers
• Think strategically about business, product, and technical challenges as you help our customers take advantage of Ookla’s data products
• Leverage AI tools to improve efficiency in reporting, analysis, customer communication, and internal workflows
• Identify opportunities to automate repetitive tasks across customer success, technical analysis, and operational processes
• Support the development of AI-assisted dashboards, summaries, insights, and executive-ready outputs
• Use AI to accelerate market analysis, customer benchmarking, root-cause investigation, and trend identification
• Collaborate with product, data, and engineering teams to explore AI-driven use cases that improve customer value

Solutions Engineer jobs in Saudi Arabia

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Solutions Architect – MENA

Senior Solutions Architect, VMware

Partner Solutions Engineer

Customer Solutions Manager

Customer Solutions Manager