Customer Solutions Manager

Ziff Davis

Customer Solutions Manager optimizing client networking solutions at Ookla while leveraging AI and technical expertise. Delivering high-quality solutions and building strategic relationships with customers.

Posted 6/4/2026full-timeRemote • 🇸🇦 Saudi ArabiaMid-LevelSenior💰 SAR 360,000 - SAR 504,000 per yearWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Act as the primary, dedicated point of contact for many of Ookla’s highest valued customers
Actively develop and grow relationships across your customer’s business and technical organizations
Educate, train, and support our clients to ensure optimum utilization of our product suite
Act as the primary resolution function for any issues or questions raised by your customers
Personally troubleshoot customer-facing business and technical issues, and drive issue escalation within Ookla as needed
Engage with Director and C-Level executives in support of their business needs
Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities
Champion and advocate for customer requirements within Ookla (be their voice)
Participate in customer requested meetings (onsite or via phone)
Continually develop your own knowledge and application of new technologies to support and enable growth of our customers
Think strategically about business, product, and technical challenges as you help our customers take advantage of Ookla’s data products
Leverage AI tools to improve efficiency in reporting, analysis, customer communication, and internal workflows
Identify opportunities to automate repetitive tasks across customer success, technical analysis, and operational processes
Support the development of AI-assisted dashboards, summaries, insights, and executive-ready outputs
Use AI to accelerate market analysis, customer benchmarking, root-cause investigation, and trend identification
Collaborate with product, data, and engineering teams to explore AI-driven use cases that improve customer value

Requirements

What you’ll need

5 - 10 years of enterprise-level, technology-related support or account management experience
Exceptional customer focus and bias for action
Experience supporting nascent products/services into new markets is strongly desired
Adept at establishing and developing relationships across customer organizations
Strong technical problem solving skills with a demonstrated ability to adapt to new technologies and learn quickly
Experience with data analytics, including applications like Tableau, SQL and advanced Excel functions
Experience visualizing big data to demonstrate value and quality to customers
Experience in Data Modelling and AI & ML desirable
Familiarity with internet, cellular and broadband technology and infrastructure
At least some experience with RAN/RF
Self-motivated with a track record of appropriate urgency and follow-through
Strong verbal and written communications skills with both clients and internal audiences, able to effectively communicate across all levels of the organization
Knowledge and expertise with Ookla’s product offerings, including our licensing, data, and awards, or experience with similar technology-based product offerings
Ability to travel regularly to meet and connect with existing clients, and to attend Ookla corporate and team functions
Strategic thinker with the ability to see/understand the big picture
Global business experience a plus, with special focus on supporting the needs of an international customer base
Technical Program or Project Management experience a plus
B.A./B.S. degree or equivalent, Master’s degree or international business education a plus.

Benefits

Comp & perks

competitive salaries
robust, health and wellness-focused benefits
paid time off
work-life balance
Employee Resource Groups
company-sponsored events
regular opportunities for professional growth through educational support, mentorship programs, and career development resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticsTableauSQLadvanced Excel functionsdata modelingAIMLRANRFbig data visualization

Soft Skills

customer focusrelationship buildingtechnical problem solvingself-motivatedstrong communication skillsstrategic thinkingbias for actionadaptabilityurgencyfollow-through

Certifications

B.A./B.S. degreeMaster’s degreeinternational business education