Customer Solutions Manager

Ookla

Customer Solutions Manager role at Ookla focusing on high-quality solutions and client success. Engage with customers and technical teams, advocating for user needs and leveraging AI tools.

Posted 6/10/2026full-timeRemote • 🇸🇦 Saudi ArabiaMid-LevelSenior💰 SAR 360,000 - SAR 504,000 per yearWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Act as the primary, dedicated point of contact for many of Ookla’s highest valued customers
Actively develop and grow relationships across your customer’s business and technical organizations
Educate, train, and support our clients to ensure optimum utilization of our product suite
Act as the primary resolution function for any issues or questions raised by your customers
Personally troubleshoot customer-facing business and technical issues
Engage with Director and C-Level executives in support of their business needs
Partner internally with the sales team to periodically review account health and identify opportunities for future growth
Champion and advocate for customer requirements within Ookla
Participate in customer requested meetings (onsite or via phone)
Continually develop your own knowledge and application of new technologies to support and enable growth of our customers
Think strategically about business, product, and technical challenges
Leverage AI tools to improve efficiency in reporting, analysis, customer communication, and internal workflows
Identify opportunities to automate repetitive tasks

Requirements

What you’ll need

5-10 years of enterprise-level, technology-related support or account management experience
Exceptional customer focus and bias for action
Experience supporting nascent products/services into new markets is strongly desired
Adept at establishing and developing relationships across customer organizations
Strong technical problem solving skills with a demonstrated ability to adapt to new technologies and learn quickly
Experience with data analytics, including applications like Tableau, SQL and advanced Excel functions
Experience visualizing big data
Experience in Data Modelling and AI & ML desirable
Familiarity with internet, cellular and broadband technology and infrastructure
At least some experience with RAN/RF
Strong verbal and written communications skills with clients and internal audiences
Knowledge and expertise with Ookla’s product offerings
Ability to travel regularly to meet and connect with existing clients
Strategic thinker with the ability to see/understand the big picture
Global business experience a plus

Benefits

Comp & perks

Competitive salaries
Health and wellness-focused benefits
Paid time off
Employee Resource Groups
Company-sponsored events
Educational support
Mentorship programs
Career development resources
Employee engagement programs
Recognition awards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticsTableauSQLadvanced Excel functionsdata modelingAIMLRANRFbig data visualization

Soft Skills

customer focusrelationship buildingtechnical problem solvingstrategic thinkingverbal communicationwritten communicationadaptabilitybias for actionadvocacytraining