Solutions Engineer

• Act as a trusted advisor to customers on all topics related to SMO (Service Management & Orchestration)
• Own the end-to-end technical presales process across the SMO portfolio
• Design and develop tailored SMO solutions based on customer needs, market requirements, and available technologies
• Build relationships with key technical stakeholders and decision-makers
• Support sales teams with solution positioning, value argumentation, and technical materials
• Stay up to date with market trends and regulatory developments and reflect them in proposed solutions
• Act as the voice of the customer towards internal R&D teams
• Identify new opportunities together with the Account Team
• Lead technical streams of RFI/RFQ/RFP processes and coordinate supporting teams
• Drive solution design, including dimensioning and architecture definition
• Maintain strong knowledge of Samsung’s SMO portfolio and partner technologies

Solution Architect – ORAN Service Management, Orchestration

• Own the technical relationship for RAN with customers, serving as their trusted advisor on radio solutions.
• Establish relationships with technical key influencers and decision-makers, managing the end-to-end technical sales process for products, solutions, and services across Samsung's Open RAN portfolio.
• Drive and develop customer solutions based on a deep understanding of their objectives, market requirements, and Samsung's ORAN portfolio.
• Promote new solutions to customers, supporting the sales account with value argumentation, solution description materials, dimensioning information, and pricing advice.
• Stay informed about the market and regulatory environment, as well as industry trends, and propose solutions to customer challenges.
• Act as the customer's advocate, ensuring their requirements are met by the R&D organization.
• Identify technical opportunities for product, solution, and service sales in collaboration with the Account Team.
• Lead the technical stream of RFI/RFQ/RFP responses, design efficient ORAN solutions, and manage temporary teams of HQ support personnel.
• Maintain a deep technical knowledge of Samsung's RAN product line and underlying technologies.

Open RAN Solution Architect

• Strong experience in solution design, system integration, data modeling, data migration, software configuration, testing, performance tuning, and enterprise application support.
• Knowledge of ALM/PLM tools such as Polarion, RV&S, Jira, and DOORS, along with strong understanding of SDLC, CI/CD pipelines, deployment automation, and modern development practices.
• Strong analytical and problem-solving skills, with the ability to assess complex requirements, troubleshoot issues, manage risks, and recommend practical, scalable solutions.
• Clear communication, collaboration, and leadership skills, with the ability to engage technical and non-technical stakeholders, coordinate cross-functional workstreams, work independently, and contribute to an inclusive, globally aware team environment.

Senior Solution Engineer

• klíčová role při návrhu a realizaci výtahů a eskalátorů v novostavbách v České republice na míru potřebám zákazníků
• intenzivní komunikace s dalšími týmy v rámci KONE, a to jak v rámci ČR/SR, tak i s globálními týmy po celém světě
• zpracování a správa technické dokumentace a objednávek

Customer Solutions Engineer

• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times)
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities
• Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage
• Design scalable workflow and automation strategies tailored to each client's support operations, technology stack, and business goals.
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

AI Solutions Architect, Fluent English

• Lead learning requests from early discovery through execution
• Serve as the primary point of contact for incoming learning requests across multiple functional academies
• Lead discovery conversations to understand business goals, audience needs, timelines, constraints, and desired outcomes
• Advise stakeholders on the most effective learning approach, including existing content, custom development, blended solutions, or external programs
• Translate complex or evolving requests into practical, scalable learning solutions and clearly defined requirements
• Bring structure and clarity to fast-moving initiatives involving multiple stakeholders and workstreams
• Partner with internal design, development, LMS, and delivery teams to guide execution from intake through rollout
• Ensure requirements, storyboards, timelines, and deliverables are aligned before work begins
• Coordinate custom learning development requests and maintain momentum across multiple concurrent initiatives
• Connect stakeholders, teams, and processes to ensure smooth execution and consistent learner experiences
• Support coordination of external vendors and learning partners as needed
• Identify and curate relevant learning content from LMS platforms and internal libraries
• Partner with LMS administrators to manage course assignments, enrollments, learner groups, and audience tracking
• Support live and virtual learning sessions through scheduling, communications, and learner coordination
• Maintain organized learning resources aligned to academy and business priorities
• Build and coordinate communication plans for learning launches and ongoing engagement initiatives
• Draft learner-facing communications and stakeholder updates
• Coordinate approvals, rollout activities, timelines, and dependencies across teams

See all jobs on JobTailor

Solution Architect – ORAN Service Management, Orchestration

Open RAN Solution Architect

Senior Solution Engineer

Customer Solutions Engineer

AI Solutions Architect, Fluent English

Senior Learning Solutions Consultant