ServiceNow

• The ServiceNow Manager manages the daily operation and delivery of the ServiceNow platform and services across the organization, with a strong focus on execution, service quality, and user experience.
• This role ensures the effective use and ongoing support of the ServiceNow platform, manages service delivery processes, and provides direct oversight of incident, request, change, and asset management activities.
• The ServiceNow Manager supervises and develops team members, ensures timely resolution of issues and requests, and creates and maintains processes that align IT services with business needs.
• This role monitors service performance and drives continuous improvement efforts to enhance efficiency and customer satisfaction.

ServiceNow Manager

• Administer and configure the ServiceNow platform and its applications
• Manage platform functionality, including plugins and environments
• Execute release activities, including moving code to production
• Monitor platform performance and ensure system stability
• Troubleshoot issues and provide production support
• Manage user access and enforce security controls
• Support governance processes, including change management and compliance
• Partner with engineering and architecture teams on deployments and platform improvements
• Drive continuous improvement across platform operations

ServiceNow System Administrator

• analyze high-level system specifications, system requirements, and use cases related to ITSM processes
• convert business and technical requirements into low-level specifications and detailed ServiceNow design solutions
• design, configure, and enhance ServiceNow ITSM applications, primarily in the Incident, Major Incident, Problem, Request, and Knowledge spaces
• understand and identify system dependencies, upstream/downstream integrations, and platform impacts
• provide appropriate documentation for design decisions, configuration, scripting, estimating assumptions, and performance metrics
• define, conduct, and participate in testing activities (unit, system, integration)
• prepare, lead, and participate in technical walkthroughs and solution reviews
• collaborate with ITSM Process Owners and stakeholders to evaluate system flow, data usage, and processes
• act in a consultative capacity, recommending best-practice solutions and offering alternatives when necessary
• ensure development meets standards for programming, design, performance, quality, and security
• identify opportunities for continuous improvement
• support incident analysis and resolution within the engineer’s subject matter expertise
• participate in an on-call rotation, providing after-hours support on nights and weekends as needed
• manage and prioritize a steady workload across initiatives

ServiceNow ITSM Senior Engineer

• Collaborate with Stakeholders: Work closely with management, HR departments, and business subject matter experts (SMEs) to identify, analyze, and document end-user requirements for system improvements and enhancements.
• System Design & Development: Generate software design specifications, model and simulate workflows, and develop software solutions by validating designs with users and technical resources.
• Customization & Configuration: Develop and configure HRSD components, including record producers, notifications, client scripts, business rules, etc.
• Integrations & Automation: Build and manage custom integrations between HR systems using RESTful APIs, SOAP, and other web services.
• Testing & Quality Assurance: Perform a variety of testing (manual, automated, functional, performance, integration, regression, load, and stress testing) to ensure that all HR software tools and processes are operating efficiently.
• Reporting & Analytics: Build RaaS solutions, create dashboards, and generate reports to track key HR metrics and analyze data for decision-making.

ServiceNow Software Developer – Human Resources Technologies

• Lead the governance, maintenance, and continuous improvement of the ServiceNow Configuration Management Database (CMDB).
• Ensure data accuracy, completeness, and currency aligned to the Common Service Data Model (CSDM).
• Oversee ServiceNow Discovery and CMDB processes.
• Establish standards and controls, and work closely with IT Operations teams, Enterprise Architecture, other IT departments, and business stakeholders.
• Drive consistent adoption, data ownership, and trust in configuration data that supports effective ITSM and operational decision-making.
• Own the enterprise CMDB roadmap, including data model design, class structure, and relationship standards aligned to ServiceNow CSDM.
• Develop the CMDB solutions that represent real operational and business dependencies.
• Define what CMDB data is essential vs. optional and enforce disciplined modeling to prevent CI sprawl and low-value data collection.
• Lead and manage the Asset and Configuration Management responsibilities, design, deploy, and manage CMDB data management tools.

Senior IT ServiceNow Platform Engineer

• Manage the administration, stability, of the ServiceNow platform
• Partner with Platform Engineering to ensure reliable platform performance, scalable configurations, and high‑quality end‑user experiences
• Focus on operational delivery, incident and request fulfillment, configuration, and continuous improvement of the ServiceNow platform
• Sit on the Platform Administration side of the ServiceNow operating model and plays a critical role in keeping the platform healthy, responsive, and well‑governed

See all jobs on JobTailor

ServiceNow Manager

ServiceNow System Administrator

ServiceNow ITSM Senior Engineer

ServiceNow Software Developer – Human Resources Technologies

Senior IT ServiceNow Platform Engineer

ServiceNow Engineer