ServiceNow

• Manage and resolve issues against ServiceNow applications
• Advise internal teams and lines of business regarding process and technology inefficiencies within the platform
• Perform routine maintenance to include performance monitoring and error identification/ remediation
• Maintain and improve the overall stability of the platform ensuring best practices are identified and incorporated into the platform
• Manage Instance Security, User/Group access, roles and associated relationships, and Access Control Lists (ACLs)
• Provide training and knowledge across the platform to our internal team and external business partners
• Develop reporting strategy and maintenance plan for platform wide reporting

ServiceNow Platform Engineer

• Analyze business needs and translate them into functional requirements on the ServiceNow platform
• Engage with business stakeholders to gather, analyze, and document requirements for ServiceNow solutions (including CSM or FSO modules)
• Work with developers and architects to design scalable ServiceNow solutions aligned with best practices
• Analyze current business processes and recommend improvements using ServiceNow features such as Flow Designer, Playbooks, and automation tools
• Collaborate with technical teams to define integration requirements with external systems (REST/SOAP APIs, Integration Hub)
• Develop test cases, support UAT (User Acceptance Testing), and validate that solutions meet business requirements
• Act as the liaison between business users and technical teams

See all jobs on JobTailor

ServiceNow Platform Engineer

ServiceNow Business Analyst