Manager – ServiceNow CMDB, ITOM, ITAM

Ford Motor Company

Manager for ServiceNow CMDB, ITOM, and ITAM at Ford, responsible for data governance and integration management. Overseeing automated asset discovery and CMDB health metrics including stakeholder collaboration.

Posted 6/16/2026full-timeDearborn • Missouri • 🇺🇸 United StatesSeniorLead💰 $115,500 - $218,100 per yearWebsite

Tech Stack

Tools & technologies

ETLITSMServiceNow

About the role

Key responsibilities & impact

Data Governance & Integrity: Enforce data standards, naming conventions, and relationship rules across all Configuration Items (CIs) to maintain high data quality.
Discovery & Mapping: Oversee automated asset discovery tools (e.g., ServiceNow Discovery) and service mapping to ensure infrastructure components are accurately represented.
Health Monitoring: Track CMDB health metrics—focusing on the "3 C's": Completeness, Correctness, and Compliance.
Integration Management: Ensure seamless, reconciled data flows from third-party sources and authoritative systems into the CMDB using ETL, REST, and APIs.
Audit & Compliance: Provide CMDB reporting and data lineage evidence to support internal and external risk and compliance audits.
Stakeholder Collaboration: Partner with Incident, Problem, and Change Management teams to ensure that configuration changes are properly documented and evaluated.
Platform Expertise: Hands-on experience with enterprise ITSM/ITOM platforms, particularly ServiceNow (including modules like CSDM and Discovery).
Process Frameworks: Strong understanding of ITIL best practices (ITIL 4 Foundation or higher preferred).
Data Management Skills: Experience handling large-scale data reconciliation, normalization, and identification rules.
Analytical Thinking: Ability to translate complex IT infrastructure requirements into scalable, logical data models.
Communication: Leadership and mentoring skills to train technical teams and educate stakeholders on configuration management processes.

Requirements

What you’ll need

Education: Bachelor’s Degree in Computer Science, Information Technology, or a related field.
Experience: 12+ years of experience in IT Service Management, with 5+ years specifically leading CMDB initiatives or managing configuration processes.
Recommended Certifications: ITIL v3/4, ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Implementation Specialist (CIS) for Discovery or CMDB.

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data governancedata integrityautomated asset discoveryservice mappingCMDB health metricsETLRESTAPIsdata reconciliationdata normalization

Soft Skills

analytical thinkingcommunicationleadershipmentoringstakeholder collaboration

Certifications

ITIL v3ITIL v4ServiceNow Certified System AdministratorServiceNow Certified Implementation Specialist