ServiceNow

• Execute deep technical configuration and scripting for ServiceNow ITOM, including: Discovery patterns, probes, and sensors
• MID Server installation, configuration, and troubleshooting
• Event Management rule creation and alert correlation
• Service Mapping design and deployment
• Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders)
• Translate technical requirements and architecture into scalable, supportable implementations
• Work closely with Solution Architects and engagement leads to ensure solution quality and alignment
• Write and maintain clear, reusable documentation and internal development standards
• Support system testing, UAT, deployment, and ongoing performance tuning
• Participate in internal technical design sessions and code reviews
• Engage with clients periodically during technical workshops, validations, or post-go-live support

ServiceNow ITOM Consulting Manager

• Configure, deploy, and operate Now Assist capabilities (Skills, Agents, Agentic Workflows, Agent to Agent Integration, AI Control Tower, Now Assist for Creator)
• Integrate and align Moveworks with ServiceNow experiences, ensuring seamless handoff, consistent intents, and enterprise-approved patterns
• Develop within platform-level AI standards for enterprise re-use and scalability
• Design and maintain reusable AI configurations, including Skills and Agents
• Define reference architectures for common use cases across AI configurations
• Leverage out-of-the-box and configurable AI features wherever possible to maximize maintainability and upgrade safety
• Establish operational runbooks for AI capabilities, including monitoring, incident response, and problem management

Staff ServiceNow AI Engineer

• Engage and deploy client projects across ServiceNow applications (e.g., IRM, SecOps, etc.), ensuring high-quality delivery.
• Serve as a client contact for engagements, building trusted relationships and managing expectations.
• Translate complex business requirements into scalable, effective ServiceNow solutions.
• Facilitate workshops and design sessions with clients to shape solution direction.
• Configure, customize, and extend ServiceNow applications, while overseeing execution by staff-level team members.
• Deliver product demos to prospective clients, showcasing ServiceNow capabilities and Crowe’s approach.
• Support proposal development, SOW creation, and pre-sales activities.
• Mentor and train junior staff, supporting their technical and consulting skill growth.
• Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
• Collaborate with leadership on thought leadership and practice-building initiatives

Senior Consultant – ServiceNow IRM, SecOps Implementation

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Software Engineer – ServiceNow

• Gather and define requirements representing the customer need
• Write User Story Acceptance Criteria based on analysis of business requirements and desired result
• Write clear Test Scripts, validate stories and assist with analysis and reporting of testing defects
• Work closely with architects and developers to ensure requirements are understood and solution designs are aligned with platform capabilities
• Responsible for holistically understanding both the business and technical aspects of the ServiceNow platform modules
• May also be asked to write knowledge articles and documentation that describes features and functionality for technical and business users.

ServiceNow jobs in Connecticut

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ServiceNow ITOM Consulting Manager

Staff ServiceNow AI Engineer

Senior Consultant – ServiceNow IRM, SecOps Implementation

Software Engineer – ServiceNow

ServiceNow Business Analyst