Security Operations

• Lead in daily SOC operations and provide task management and operational oversight.
• Manage user accounts, roles, and permissions across application portfolio.
• Monitor and report on system health concerns for alarms access control, surveillance, incident management and other security systems.
• Supervise the Security Operations team to ensure seamless and continuous GSOC support.
• Validate that operator actions align with runbook and site-specific requirements.
• Coordinate with site security, facilities, REFM, IT, HR, Legal, Comms, and business leadership as required to handle Crisis events.
• Assume Incident Commander role for Crisis-level incidents per escalation policy.
• Maintain a communication cadence during evolving incidents and crisis events as needed.
• Support operators in compiling situational reports and incident summaries.
• Ensure timely triage, categorization, and prioritization of alerts and cases.
• Provide oversight of incident documentation workflows, proper escalation channels and resolutions.
• Coordinate production and delivery of emergency notification and mass communications.
• Conduct post crisis/incident reviews to identify process improvements.
• Assist in creating, updating, and conducting training material with GSOC Operators.
• Assist in onboarding new GSOC staff and training to include tools, procedures, policies, escalation expectations.

Supervisor – Security Operations Center

• Monitor security alerts and events in the Security Operations Center (SOC) and perform initial triage, analysis, and escalation as needed.
• Investigate potential security incidents using SIEM, endpoint, network, and other security tools to determine scope, impact, and next steps.
• Document findings, actions taken, and incident details clearly and accurately in accordance with SOC procedures and reporting requirements.
• Escalate confirmed or high-risk incidents to senior analysts or incident response teams when appropriate.
• Support threat detection, alert tuning, and ongoing improvement of SOC monitoring processes and playbooks.
• Collaborate with internal teams to gather information, support investigations, and help protect enterprise systems and data.
• Stay current on common cyber threats, vulnerabilities, and attacker tactics, techniques, and procedures (TTPs).

SOC Analyst, Tier 1

SOC Analyst – Shift Lead

SOC Analyst, Tier 2

• Oversees all phases of the project from transition through completion
• Manages project cost, schedule, and technical performance
• Serves as the on‑site manager and primary customer point of contact for all project activities
• Handles operational issues and oversees personnel and resource management
• Identifies project challenges and drives effective solutions
• Coordinates on‑site activities and interfaces with external organizations

Senior Cyber Operations, Site Lead

• Plan, lead, and execute high-impact offensive cyber operations, including penetration tests and red team operations
• Continuously evolve offensive security capabilities and operations
• Partner closely with cybersecurity and business teams to maximize defensive outcomes
• Clearly communicate complex technical findings, impact, and recommendations

Technical Lead, Offensive Cyber Security Operations

• Process and maintain security documentation (e.g., visit requests, onboarding/offboarding paperwork, clearance tracking).
• Support administration of government security systems (e.g., DISS, NBIS/eQIP, or related platforms).
• Maintain accurate personnel security records and files.
• Track compliance requirements and assist with audits or reporting as directed.
• Prepare documentation and data for review by designated security authority (FSO/CSSO).
• Ensure timely and accurate data entry into required systems.
• Serve as primary point of contact for office communications (phones, visitors, general inquiries).
• Maintain organized office environment and administrative workflows.
• Support basic scheduling and coordination needs.
• Assist with document management and internal communications.

Security Operations Coordinator

• The InfoSec Ops Senior Associate will handle a variety of operational and program management tasks related to data privacy and information security.
• You will be responsible for handling cadenced tasks (e.g., daily/weekly), high-priority escalations, and some program management responsibilities.
• You will also take ownership of privacy and security readiness efforts for high-visibility launches.
• Your operational responsibilities will include:
• Evaluating vendors’ data collection practices and security postures, working with internal teams and vendor teams to understand the types of data each vendor would collect, communicating Instacart’s security and privacy requirements.
• Tracking and reporting metrics on InfoSec Ops initiatives.
• Assisting with large-scale audit readiness efforts.
• Organizing, coordinating, and tracking cross-functional privacy and security projects involving multiple stakeholder teams.
• Acting as the DRI representing Trust & Safety’s privacy and security operations teams in high-visibility company-wide initiatives.
• Your program management responsibilities will include:
• Building and maintaining workflow documentation.
• Automating and monitoring recurring tasks using AI agents.
• Proactively coming up with ideas to improve operational efficiency.
• Identifying, tracking, and reporting success metrics.

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